Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Need to increase handling time longer than 3 days

Hello All,I was hoping to increase my handling time while I am away next week rather than end all my listings. The longest option I have available to me is 3 days. How can I change this? I do not have a store if that makes any difference. Thanks,Jen

Help! Label formatting issues

Hi, my account is set up for 4x6 label printing. I do not have a printer capable of 8.5x11 paper. My customer is on a military base and the label includes a customs form. It won't pop up in 4x6 format. I called Ebay and they sent me a label that is g...

scam shipping

Let’s all ban together to get rid of shipping scammers

Can I return this item?

I bought an Iphone 8 plus from a seller and after christmas she decided she didn't want it. The ebay auction is listing a 30 day return policy, however he is not in the text of his auction. It says the following towards the bottom of the listing. 30 ...

FedEx hands parcel off to USPS for delivery

I sent a parcel by FedEx with an adult signature required. On both the eBay site and FedEx it shows the packaged was delivered. When I go to the FedEx site to see the signature I print out proof of delivery. Status: Delivered Delivery date Dec 21 201...

Did ShipSaver cancel the shipping function to print shipping label?

Did ShipSaver cancel the shipping function to print shipping labels? They told me they cancelled the shipping function where you could print shipping labels. Is this true? ShipSaver is a TERRIBLE company, but the shipping feature was nice. Otherwise,...

Will USPS deliver on Christmas Day this year?

I know they have done in the past.

Ebay dispute global shipping program

Had a customer today open two disputes for items shipped through GSP that show as delivered. Honestly not sure why ebay even allows for this considering the item shows as delivered not only to Kansas GSP facility but also shows as delivered in buyers...

INR for direct signature required

Its been interesting reading past discussions on this topic but I am curious what the current consensus is. I bought an item recently from a 6,000+ feedback US seller for about $300 which is under the $750 seller protection requirement. Shipping was ...

Opted out of Guaranteed delivery, still on all Fast and Free listings

Our company opted out of guaranteed deliveries because of the post office not holding up to delivery dates. Weeks later even though it is opted out all of our listings that have fast and free shipping still have a guaranteed delivery date. How do we ...

Area code for tel number from Russia

In what format do you need to specify the area code for the phone number in the delivery address to Russia? 8 or +7? PayPal does not allow you to register an area code in an international format

Resolved! Global Shipping item has not been delivered to my customer - who is responsible?

An item sold through Global Shipping has an estimated delivery date of November 20th and the tracking looks like it is hung up somewhere.My customer has just messaged me - asking what to do.So what do I do?I thought that when it arrived at the Global...

Seller (and Buyer) discounted shipping costs

Interesting to see that not only one, but several other pre-owned selling sites have deeply discounted shipping labels. This means: 1. Ebay has been unable to negotiate substantial discounts2. Ebay has been pocketing the money for years I'm a buyer, ...

What is 1-day shipping with USPS?

I purchased an express 1 day shipping for my package. I put it in the mail box on saturday night. They "accepted" it on Monday. It said 1 day delivery on the label and is being shipped to the same state. Shouldn't 1 day guaranteed delivery mean it wo...

eBay Return Policy For Sellers Is Cyber Criminal

The return policy for sellers is criminal. They might as well tie both hands behind your back and hold a gun to your head and say "give me your money". The policy when a return is opened starts with freezing the Pay Pal transaction in your account. I...