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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Closed Return for Item Shipped but not yet delivered?

I chose to return an item that had been shipped but not yet delivered. It said that I had to pack it back as if I had delivered it. However, it wasn't even delivered yet. It said in order to get a refund I had to return it by December 31. The problem...

Free Returns coverage for sellers

Hey all, I've been off ebay for nearly 2 years. I had previously been a top rated seller, back much farther I was a regular part of the power seller program. The requirements to retain these statuses were originally based solely on consistent substan...

Resolved! Ebay Global Shiping Program: Item barrived with physical damage, can't test for functioning

Hi, I've got a little problem with GSP (and never had problem with it before other than its overestimating VAT and duties), so I'm asking for some advice from you guys. I have not contacted seller or eBay yet as I'm not sure how to proceed from now o...

Canceletion of order #15-04318-17929

Instead of cancelation 2 items of order #15-04318-17929 has been canceled 1 itemof order #23-04319-25247.Please,correct this situation.Sincerely. S.GUZHVA

Resolved! Shipping First Class packages delayed

What is going on with USPS and Ebay? Ebay has my expected delivery dates at like two or three days.So the tracking page shows my packages are late.It's mainly First class packages. I've had to contact several buyers and apologize about it.I am hoping...

Resolved! What exactly happens when you report a buyer?

where it says:"How was your experience?Rate this transaction positive / report buyer" I am debating on if I should report a buyer for "misused returns"Here is the situation: Buyer purchased an new sealed item that was listed as NO RETURNS and claimed...

Package not picked up, free shipping and buyers want to all their money back

I do not accept returns and shipped an item with free shipping. What happens if the buyers does not pick up the item?

No estimated deliviery date or tracking number

I have this problem with two purchases. I've ordered 2 books but from different sellers (Both sellers have good feedback.) and I ordered them on different dates. I'm going to talk about the other product that should've arrived: I bought the book on 4...

slow shipping

I purchased an item on November 26th, it was shipped on the 27th. I have no updates on tracking since December 6th when the package left Texas. No updates are available on USPS service or Canada Post. I get this is the Holiday period but a small pack...

Has anyone shipped USPS Retail Ground?

For me its the cheapest/best shipping option. My shipment is 3 lbs, 8 ounces and dimensions are 19x13x12. What qualifies for "USPS retail ground"? can I ship a figurine? *side note, there is a term (I forget) for packages that are oversized/large tha...

printing return label

I have no printer I am not getting my returns because for some reason e-bay can mail return labels thru us postal service. things can be sent thru uspc but nor return labels? I need the labels sent to me thru uspc just like the product was. until I g...

Multiple Packages to different Buyers all show delivered in the same wrong city?

I've had 5 people today contact me having a similar issue. I wake up this morning and they are all saying their packages are delivered in Stockton CA. Doing some research there are a lot more that show this, just haven't been contacted yet.One person...

Seller says return to a different address?

I bought an item that I feel was misrepresented but I take some responsibility for not catching it in the description. So I requested a return and he said he would refund me. I requested to return it on eBay about a week ago and didn’t hear anything....

SHIPPING + PayPal + payment

I didn't know it at the time and do now , That I have been using my wifes paypal to pay for all my label when selling , I do I get that to change to my account? Been looking for hours cant seem to find

Buyer filed item not as described claim returns item that was NOT what I shipped gets full refund

Buyer opened item not as described claim against me, gets return shipping label charged to me, returns item that was NOT what I shipped to him and gets full refund. I filed a appeal and got 10 more days to get a incident report from local law enforce...