Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

PERPLEXED IN TEXAS

Buyer Issue: Buyer wants to return an item he purchased from me nearly a month ago on Ebay. His request to return for full refund claims item is not as described. The item described is a Silver Apple Ipad Pro 64gb 3rd Gen. (Side Note): My daughter po...

Resolved! broken glass framed vintage photo

I purchased a framed “yard long” or “panoramic” vintage photo that arrived with shattered glass. Luckily, the photo which was taken in the 1920’s was not damaged. It was packed very poorly to say the least. One minuscule piece of bubble wrap and news...

Fake item sold- Havent received yet! What do i do!

I have recently purchased a listed Authentic Louis Vuitton Zippy Wallet which i jumped the gun and purchased without a 3rd party authentication being done (I know, I know). I re looked at the item after they dispatched and noticed the authentication ...

Resolved! USPS site says available for pickup but dropped off 3 hours ago whats that mean

why would that be the info I recieved only a couple hours after dropping it off and its not overweight

International registered mail from Czech republic to Canada via Canada post not delivered

Hello I would like to ask you about delivery via Canda post. It is a 2nd item which is not going to deliver. I have tried to contact the Canada post from Czech republic via Mail, via Phone, Via open service ticket without success.The international tr...

Check your post office hours for the 24th.

Mine, that normally closes at 5:30 PM, is closing at noon. Don't get caught by surprise.

Resolved! Seller is returning "because they found it cheaper" (elsewhere).

"No returns accepted" item hasn't even been delivered yet and buyer is asking for a return because "they found it cheaper". I accepted the return because the buyer was new and in my 20+ years on eBay this is my first return! I know, lucky me. The ite...

Help??

My package went to Kentucky and Ohio, now it's in New York. I live in Texas, it's going the wrong way! Should I be worried or contact USPS?

Resolved! What happens if a Guaranteed Delivery is late?

I do not offer Guaranteed Delivery shipping but others do. What does eBay do if a package is late? I bought an item from a GD shipper. It was due today and did not arrive. I have no interest in causing the seller a problem. Tracking shows he shipped ...

Replacement catalyitic converters failed 1 month after install, cats were different than item photos

Hey Guys, So I bought some replacement catalytic converters for my car(two) as my originals were throwing a check engine light.I bought them in October and had them installed a couple weeks later by an exhaust shop.I handed them the boxes to install ...

Returns shipping label question

When you have "automatically approved returns" set up for your buyers and a return is requested and automatically approved- does the seller still need to go in and "purchase" the "Return Shipping Label", or is this not already automatically done? C/S...

Resolved! Tracking

I received an email today saying my item had been delivered. When I got home from work the package clearly was not there. I contacted the seller and he said he gave me the wrong tracking number. And that the number he gave me was for someone else's p...

Global Shipping Program - what the !!!!

Trying to make sense of the messages / tracking information sent to me by eBay.item is coming from US to Australia.20 Dec 10.29am “your item has arrived at GSP”20 Dec 10.29am “your item is almost there, it is out for delivery” - teleported perhaps?21...

Buyer's Remorse, Then Buyer Abuse

Upon receiving and signing for a fairly pricey item, remorse quickly sets in and my buyer immediately opens a return. When he realizes two days later that he must return the item within 7 days (because he no longer has an opportunity to abuse the sel...

Closed Return for Item Shipped but not yet delivered?

I chose to return an item that had been shipped but not yet delivered. It said that I had to pack it back as if I had delivered it. However, it wasn't even delivered yet. It said in order to get a refund I had to return it by December 31. The problem...