Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Return

I sold 2 items (video games) to the same buyer with descriptive pictures and when both were delivered they made a claim that one was not in described condition and wanted a refund. I messaged asking to send pictures of the item to see if it was damag...

Seller ships to wrong address

I bought several items off eBay , and a few sellers have sent item to the wrong address in the US what should I do

Shipping Charge Refund

I thought I posted this before, but like most things on ebay, I can't find it... So, I'm posting it again. I found a small chip on an item after it was sold and while I was packaging it to send. I offered to refund the shipping cost if the buyer woul...

toy quadcopter from China - duty or import charges?

Hi all;Looking to get a $20 USD toy quadcopter shipped from China. Seller advertises free shipping via ePacket. I've never had an item shipped from China but from what I've read, in general there are no duty or import fees for items less than $200. I...

DO NOT SHIP FEDEX THROUGH EBAY

UPDATE: Still no refund on this overcharge, don't know about others, but I cannot afford to lose this much money. I see that the complaints continue to come in for overcharges by Fedex. I will continue to pursue this, and continue to post here in hop...

Buyer wants return after 47 days. What to do?

I never dealt with this before and this is the first place I turn to so I figured I would post this here. Item purchased Oct 27th.Item shipped Oct 28th.Item delivered Oct 30th.Buyer wants return Dec 16th.Listing/item in question: https://www.ebay.com...

Seller refusing refund help?

Hello! I’m not a regular eBay buyer but I purchase items here and there (even some high value ones) and never had to return an item However I recently purchased an item and first issue I had was the seller taking a long time to ship (they said it was...

Refunding buyer for damaged item from usps

I sent item to buyer. Buyer received item claiming package was torn and all items are missing. Return request states reason as item doesn’t fit description. Buyer opened return claim which ebay in buyers favor deducting from seller account. Buyer ret...

Resolved! Ebay shipping vs. USPS Price Calculator

I recently received a few questions from a potential buyer regarding an item I have for sale. The person thinks the shipping is way to high and called me a "scammer". I did some research. The shipping on eBay for the item is $57.16 (without any handl...

What is the Time deadline on a return request for item not as described?

So let us say that the item is received on time and a positive feedback from the buyer is left. The buyer wraps the item and gives it as a gift. The recipient does not like or accept the gift. The buyer wants to return the gift as not as described. W...

Resolved! Contesting a SNAD return - need your thoughts

Hey all, Long-time eBayer, new to the forums. I recently received a return request for a Super Nintendo box (with a couple of accessories). This was a "returns not accepted" auction, but the buyer is using a SNAD request to get around that. She says ...

PERPLEXED IN TEXAS

Buyer Issue: Buyer wants to return an item he purchased from me nearly a month ago on Ebay. His request to return for full refund claims item is not as described. The item described is a Silver Apple Ipad Pro 64gb 3rd Gen. (Side Note): My daughter po...

Resolved! broken glass framed vintage photo

I purchased a framed “yard long” or “panoramic” vintage photo that arrived with shattered glass. Luckily, the photo which was taken in the 1920’s was not damaged. It was packed very poorly to say the least. One minuscule piece of bubble wrap and news...

Fake item sold- Havent received yet! What do i do!

I have recently purchased a listed Authentic Louis Vuitton Zippy Wallet which i jumped the gun and purchased without a 3rd party authentication being done (I know, I know). I re looked at the item after they dispatched and noticed the authentication ...