Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ebay International Delivery, problem with alignment of label.

I just printed my first label and can't get the alignment correct. Unlike other labels it is printing vertical on the page, and is cropping off some of the label. Any ideas or fixes? Thanks, Tony

Didn't receive parcel

Hello!Sorry for my English language.I was created case iLux / Godox 500w... (352954957756).The request was not decided in favor of the buyer. By tracking, it is clear that the parcel did not reach the addressee, but the status was received on the e-m...

Item lost in mail-issued refund-uninsured-how do I get the money back

Is it possible to get reimbursed for a package that was lost by the USPS but was uninsured? It was a media mail package of several books and I immediately refunded the buyer when they made the claim for an undelivered item that should have been deliv...

How to estimate how much shipping will cost

Aloha,My business is in Hawaii and I want to offer free shipping, but wanted to see how much shipping would be across the United States. Is there a way to see how much shipping would be to someone in Nebraska or New York? Mahalo,Chris

eBay Standard Delivery

My apologies if this question has been asked, I couldn't find anything in the search. I know eBay is now offering their own shipping method on international orders, called 'eBay Standard Delivery'. This method appeared in my list of options in the la...

Can't print label for a returned item.

I recently returned an item and I'm having some trouble printing the return shipping label. The item didn't match the description and I asked the seller for a return. They had a no return policy, but they expected anyway. I then got 2 messages in my ...

Buyer returned item that wasn't ours.

We are still so confused about this whole ordeal. We sold an item, paid for a return, then buyer sent wrong item back. We contacted buyer and sent photos next to the actual one he won on our auction to show him we didn't receive ours back. He started...

I bought a computer with a year warranty, but now sell will not honotit

How do I get ebay to make a seller honor a warranty ??

Professional Return Scammer

I sold a high dollar digital item with no tracking. And no the professional scammer is trying to scam me out of the money. I have proof through a third party item was sent successfully. Buyer now sending me back a empty box with signature confirmatio...

Not enough shipping funds

what happens when the seller sent me funds to cover the return shipping, but its not enough to cover it? Seller sent me 20gbp instead of 30. The difference is quite a lot in my country, and i cant really afford it. I sent the proof of the shipping co...

Defective Return Policy

Ebay have a return policy with options labled internally as remorse reasons that when you select them they close your return in the sellers favor. This is true for 5 out of 7 return reasons

Wrong shipping costs

Hi I started selling some goods (im relatively new to this) and Im from EU but when i listed shipping costs for domestic shipping is stated as im from USA and sending to EU and vice versa.. And now i cant change that... I tryed to write to ebay throu...

Resolved! How open a case for an item from hacked account?

I recently purchased an item and paid for it. I later got a message saying the sellers account got hacked and also the purchase got cancelled. There is no option to open an INR (Item Not Received) case and I did not use paypal when buying this item. ...

I HATE USPS - I REALLY DO

USPS sucks. Yeah, I know, UPS and Fedex have issues too, but you can at least talk with someone if there's an issue and get a reasonable outcome. I live near Boston, Mass. Bought an item that shipped from the UK. Instead of going to the New York ICS,...

Buyer prints return label but never ships now what?

I was wondering if a buyer wants to return a item I sold them and they request a return through eBay and they creat a shipping label with tracking but never actually ship it what do I do? The date is weeks past it's return by date and it's showing th...