Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Shipping Charge Question

Hi EBay Community,I’m enjoying my new business on EBay. The app and website seem easy to use and so far no real issues. However, some of the online instructions related to shipping still don’t make sense to me. I like using EBay’s discounted shipping...

How to price shipping in auction when item requires multiple boxes?

I am creating an auction for a pair of speakers. The speakers weigh around 50 lbs. each and are rather large. To put them into one box would make a 100+ lbs. box that is also quite huge, and actually many times more expensive to ship than two separat...

Item not received, seller not responding

I purchased an IBM laptop charger about a month ago, and the estimated delivery date was the 30th of October. A shipping label was created, but never scanned in with UPS or shipped. Im pursuing this as the order total after shipping was over 50 US do...

I am not Walmart or Macy's, but I have to make a return just like them!

This one hurts. eBay approved a $325.00 return on my behalf because the Buyer decided his purchase was not what he wanted. Changed his mind? Buyer's remorse? Who knows? I don't, but eBay can put their hand in my pocket and snatch $325.00 of my hard e...

User avatar by Thrill-Seeker
  • 1271 Views
  • 23 replies
  • 10 helpful

Return to Sender on Return Shipment

Hi all, A few weeks ago I made a purchase on eBay and received the item damaged. As such, I routed a return request which was escalated by the seller but ultimately decided in my favor by eBay. Following the decision, I promptly shipped the item back...

User avatar by Adventurer
  • 148 Views
  • 2 replies
  • 0 helpful

Buyers shipping address does not exist, what do I do?

Buyer paid day after auction ended. Ebay address and paypal address both match. Took item to post office (Canada Post). Employee tells me the address doesn't exist. Buyers ebay account says this person has been a member for 2 years and has a grand to...

User avatar by Rising Star
  • 1024 Views
  • 1 replies
  • 0 helpful

filing USPS claim for lost package, how to recover copy of shipping label purchased through paypal

I need to file a claim for a lost package through USPS. the shipping label was purchased through paypal from the link in the ebay listing. I need a copy of it for the insured claim, but I can not locate a copy of it anywhere. Anyone know how to get t...

Resolved! Shipping Questions

The shipping here is just unfathomable. I just posted a new listing and when I got through and looked at the listing it states the shipping cost will be $7.35, and will be delivered on Mon, Nov 25th (today is Sun, Nov 17th). How that shipping amount ...

Seller Can't Understand Shipping

I am having the worst time trying to understand the shipping options. I totally messed up a package earlier. I printed out a label off my computer and just picked the USPS Select because I thought that's what the buyer wanted. I don't know if they ge...

OVERCHARGED FROM FEDEX

Hello,FedEx charged me the US $176.75 instead of US $37.50. This label created from directly eBay with that 7 X 11.25 X 87.5 dimensions. FedEx changed the "Unit Weight: 90 pounds" but it has to be "Unit Weight: 53.4996 pounds"I called eBay they said ...

Resolved! No return policy returns

Hi folks, I am sure this is a common problem, but I would still appreciate feedback from more experienced users than me. I am not selling regularly, in fact only rarely. I never hat a refund request, I am not sure what to do in this specific case.I s...

User avatar by Adventurer
  • 43070 Views
  • 10 replies
  • 6 helpful

Postage wrong on for sale item

I am finding that I have items with postage different then what I set them at as. Like they should be $4.39 and the listing says $2.05. I don't think you can ship anything for that amount. Anyone else having this issue? I've called Ebay they don't kn...

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