Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller never shipped item

I purchased an item on March 16 and the seller never shipped it, nor has she responded to my 5 messages I sent asking for a refund. Since it's past the delivery date, I requested a refund through ebay, but now they're saying I have to wait until Marc...

Resolved! Option to void incorrect shipping label missing.

I sold an item on ebay and I decided to print out (and pay for) a shipping label and ship the item. When I went to the post office, they told me the weight was wrong and that I'll need a new label. I came home and made (and paid for) a new label with...

Ups refund

Alright, so about a month ago I shipped a bar sign to a buyer. Long story short, it was damaged upon arrival to the buyer, I filed a claim with ups and got approved . The ups store said they would handle to refund with the buyer. Weeks after I receiv...

Tracking information glitch from USPS (says delivered when is still in transit)

Has anyone experience this? I shipped a product from Florida on the 13th via First Class, the package was shipped to Oregon. Tracking information told the customer that the item had been delivered on the 14th (it is impossible for a package from Flor...

No Estimated Delivery and seller doesn't respond

So i bought an wallet from a dude, Paid this monday 16 Mar. There are lots of suspicious activities with the seller (Seller has many account and selling same item with same pictures on several account, on this account from which i bought had 0 feedba...

buyer wants a refund

i have a buyer that bought a action figure received it like a week ago left pos+ feedback. now he open a return case because he said the figure is broken and that it happen in shipping. do i have to give him a refund? i know i packed it good. i think...

Resolved! What to do?

I purchased a makeup item (under $10) that was supposed to be the one I have used for years. I think it was a knockoff for several reasons and the seller DID refund quickly. I have emailed him a couple of times to ask if he wants me to send back the ...

Resolved! Seller Scam

1) Get payment2) Ship a dummy package to anywhere to get a tracking number3) Put the tracking number on the order. Now, when the buyer gets nothing and tries to file a complaint with ebay or paypal, both ebay and paypal look at the order...see the tr...

New USPS signature tracking (virus)

OK, as of today the way were are to get a signature is by proxy. We should go to the door. KNOCK in an area of the door that is unlikely to have been touched, we are NOT to touch a doorbell. We should then back up and when someone comes to the door a...

print out of the on line transaction for uspo claim

I need a print out of a transaction of march 2nd for 2 vintage Maasdam pow'r wire cable pull.They were lost in the mail and the USPO needs proof of value for a lost mail claim

Resolved! Refund while money was on hold via PayPal but was never deposited into my acct

I'm a new seller so I when I sell something the payments go to pending on PayPal. The problem now is the customer returned the item which I got back today. I don't have a problem returning his money, however I don't have access to it yet. Usually it ...

Tracking Number=Shipped??

Just a quick question. If a package has a “tracking number provided” status, does that mean it has necessarily been picked up by USPS, or can it still be in the hands of the seller?

shipping to a PO box when I specifically said residential address

I sold an antique watch the seller paid . But He wants it sent to a PO box when I specifically said to ship to a residential address. He has private feedback and Im worried he is a scammer. He has sent several emails and each one avoids my question. ...

Preparing for a Canadian Border shutdown

I'm not sure how likely this is, because there's lots of rumours going around. But there's discussion of possibly shutting down the Canada-USA border (from our government). This puts me in an awkward selling position since I ship to the US, and if Ch...