Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! How to get my money back as a seller when a buyer abuse the return function? Loophole covid related

Dear Community, I come to you as I cannot have any answer from eBay. I am stuck in a situation where there seems to be no function within the platform to solve it. I have sold a watch for $700. The watch is about 50 years old, sold as is with a clear...

Accidently closed a return request, how can I get a refund?

Already sent the seller a message via paypal, what other steps can I take, the item doesn't work. It was my mistake, but I still deserve a refund because I didn't get a working product. Please help.

How to ship USPS First Class Flats (first class without tracking)

With Endicia, I am able to generate USPS First Class Flats label for items that weight under 1 oz (about $1 per label). I try to keep it under 5% of all my orders and use it for smallest and cheapest items. However, USPS sometimes (1 in 10) return th...

Does it matter if you underweight a package if the cost of the postage is the same

This has happened to me a few times where I accidentally under-weighted a package but the postage amount would be the same (on ebay anyways). For instance, I mistakenly printed a 14oz label where it should have been 16oz but the postage cost was $5.4...

How to give partial refund on a damaged return.

Hi. Buyer asked to return a camera a few weeks after receiving it. This item was sold as used. They stated that they "changed their mind". We received the item and it is not the original item we sent to them, though it was the same model. The item th...

made refund but ebay wants shipping

I have canceled and refunded the money for two customers, since United States banned shipping due to coronavirus from greece, and ebay has been asking me to ship the products for a long time, while I made a full refund. What should i do next?

Bought a Zebra label printer for my eBay shipping labels but the eBay format is too large.

Bought a Zebra label printer for my eBay shipping labels but the eBay format is too large.When printing a eBay label using the Zebra printer, the eBay address label with the customer details below, prints sideways with only the bar code showing up. W...

Lag in eBay and PayPal re: "Paid-ship now" and shipping status

Hello, Has anyone been experiencing a lag after they have printed a shipping label for a paid item? For example, it happened earlier this morning and just now--what happens is I go to print the label, it prints, and then the "PAID-SHIP NOW" prompt st...

Staying under oversize dimensions

My box is 17.25x15x6.25. If they round down to 17x15x6, I'm fine. If they calculate to the decimal point, I'm fine. But if the quarter inches round up, I can't use the box without getting out the box cutter and doing some surgery. I seem to remember ...

Issues with global shipping program to South Korea; app shows item paid, desktop unpaid

Hi, Has anyone had any difficulties using the global shipping program, specifically for South Korea as a destination? I received a notification of an item selling via the ebay app on my phone, However, upon trying to print a shipping label via my des...

Item has yet to arrive.

Hey guys!So recently I purchased an item on April 13th, that was shipped on April 14th that I have yet to receive. eBay has an estimated arrival date of April 20th (which is long past) and it was shipped with USPS Media Mail which has an estimated ar...

Resolved! Calculated shipping vs. actual shipping cost

I sold my first 2 items using calculated shipping. One buyer paid more for shipping than what I paid for the label. The other buyer paid less for shipping than what I paid for the label. Why the discrepancy?

Returning items without using the seller 1st class pre-mailing label and use media mail to save $$$

Hi,I'm trying to return 4 items (DVDs) back to the seller, where I will be paying for the shipping back. When I go through the whole eBay return process, there is a separate 1st class pre-mailing label for each of the 4 items. I rather send the 4 ite...

Shipping to the wrong address plz help

I ordered an iPhone 150$ I made sure to put in MY address at checkout so I had no worries at all but I woke up this morning to a completely different address that it is being shipped to I've tried to cancel the order but it's to late I've tried to co...

Yeezy Returns

I am planning on buying some Yeezy's off of eBay, however, the seller does not offer returns. I am quite worried about the authenticity of the shoes. If the shoe is not real, will eBay allow me to return the shoes, and get my money back because it "d...