Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer Returned Different Item and Quanity.

I have a buyer who has purchased 2 of the same items and said both were bad. They were acting all emotional in the original message so I had a bad feeling on this one. Sure enough, today we receive the return and there is only one and the one that wa...

Support unresponsive, likely due to covid, Sent a rock, out 75 bucks.

Buyer first opens a case claiming item did not arrive, item did arrive and ebay sides with me, then buyer opens a return case and wins, they return a rock instead of the item, i cannot contact support an i am worried that support will be unable to he...

As a seller, why am I being charged international shipping when it should be domestic?

I just sold an item for $36. It is, I believe, my first item I've sold on ebay. When I go to print out the shipping label, I am being charged for international shipping and not domestic. There is no option for it and the seller is located in the US a...

Did Global Shipping Program Have a Substantial Rate Increase?

I have a very reputable buyer in Germany who just asked why his shipping cost through GSP increased so much. He said he used to pay about $100 to have 300 Hot Wheels shipped and now is getting a quote of about $160. It's probably been about a month s...

Delays in the USPS for Customers

Has any other sellers experienced the same issues as I have with having delayed mail through our current pandemic. I have had more than 3 customers wondering where their packages are even to the certain extent of having a lawyer call me to discuss wh...

Feeling FORCED to offer a "return policy".

I have had listings in the past stating "as-is" or "no returns". I kept getting what I felt was threatening emails and notices from eBay stating they do not offer "no-returns" and I needed to update my listings or they would be taken down. Yet when I...

Corona Virus & California Shut Down

As you might have seen, on March 19th the Governor of California has ordered all commercial activity to halt inside the State. I'm assuming this will cover delivery of packages. How do we exclude residents of California from purchasing from us? I don...

Resolved! Why do my istings show a string of countries I won't ship to?

All of my listings were created with a "ships worldwide" with NO restrictions. Yet when I look at a couple of my own listings there is a string of countries that supposedly I will not ship to. I never entered those restrictions so where did they come...

I need to filter out m,erchants who use shipping partners.

Ebay Increasingfly I,ve been getting items shipped to me through "shipping partners" This means that instead of handing the item over to the post office or the USPS driver, the seller gives it to a "shipping partner", usually DHL or Federal Express, ...

Escalate a return item

I tried to contact eBay regarding an appeal for a return item from a buyer. I was not able to speak to a representative. I was trying to appeal the decision. Everything is online and most of the online replies seems to be automatic response. No luc...

US shipping listing, marks shipped; a week later reports never shipped but will send from China

Is it OK in Ebay for a seller to list an item ships from the US, mark it as shipped without shipping then message wanting to send from China about the day the package should have arrived?

Resolved! $19.99 shipping

I don't sell much on ebay and was wondering how can USA sellers ship for $19.99 "Standard Shipping" "To the United States and many other countries". This is for an item weighing 15 lbs and would fit in a box 16" x 13" x 10". There are at least 4 sell...

Postal Services worldwide database

An important knowledge for international sellers and buyers is to have a daily updated database that shows which postal services of each country are working normally sending and receiving package as well as delivering them.Without these knwoledge the...

Buyer without PayPal account Wants Return Item unable Print a Label

Hi All I have buyer that appears to very little experience in Ebay and does not have a Pay Pal Account. He is returning just cause he does not like item not anything wrong with it. My policy is to accept but as mentioned no way to print a return He b...

Ebay return label has the wrong shipping class

Hi all,Seller agreed to my return. The shipping label to me was priority mail for $5.95. The return label is for first class, so that won't work. Package weighs 2.5 lbs. If I buy the postage, it costs $20 to return a $20 item. I'm responsible for the...