Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Escalate a return item

I tried to contact eBay regarding an appeal for a return item from a buyer. I was not able to speak to a representative. I was trying to appeal the decision. Everything is online and most of the online replies seems to be automatic response. No luc...

US shipping listing, marks shipped; a week later reports never shipped but will send from China

Is it OK in Ebay for a seller to list an item ships from the US, mark it as shipped without shipping then message wanting to send from China about the day the package should have arrived?

Resolved! $19.99 shipping

I don't sell much on ebay and was wondering how can USA sellers ship for $19.99 "Standard Shipping" "To the United States and many other countries". This is for an item weighing 15 lbs and would fit in a box 16" x 13" x 10". There are at least 4 sell...

Postal Services worldwide database

An important knowledge for international sellers and buyers is to have a daily updated database that shows which postal services of each country are working normally sending and receiving package as well as delivering them.Without these knwoledge the...

Buyer without PayPal account Wants Return Item unable Print a Label

Hi All I have buyer that appears to very little experience in Ebay and does not have a Pay Pal Account. He is returning just cause he does not like item not anything wrong with it. My policy is to accept but as mentioned no way to print a return He b...

Ebay return label has the wrong shipping class

Hi all,Seller agreed to my return. The shipping label to me was priority mail for $5.95. The return label is for first class, so that won't work. Package weighs 2.5 lbs. If I buy the postage, it costs $20 to return a $20 item. I'm responsible for the...

Set of Excellent Condition Graphic Novels Books being returned Several Weeks after Approval!!!

Hi All, I wanted some feedback as a seller on selling books such as Graphic Novels and comics. I have no issues on returns if book is not as promised but I recently sold a set of Hardback Graphic Novels Locke & Key Master Edition and the buyer said w...

Resolved! HELP RETURN MY MONEY !!

How long does the seller have to return my money after the item return?I can't find the transaction in paypal, pay directly with my card.the bank is not responsible for the transaction because I authorized it and the seller has already received the a...

Fixed shipping price, How does It work?

Hi, I never used fixed shipping price before , so how does it work?Let's say I put shipping pricing as $5 and the actual cost is $3. Do I get the remaining $2 as credit? If so, is it a credit that goes toward Paypal, or only can be used as shipping? ...

Resolved! Problem

My product looks like as described but does not work as described.From PayPal I got a response that can not help me.Where can I get help for product how does not work as described.

Resolved! Return to different country?

I bought an item that shipped from Kentucky . Turns out I don't need the item. Buyer's policy is that I have to pay the return shipping. No problem, righ ? Well the return address isn't in Kentucky. It's not even in the United States . It's China. An...

Resolved! International Sales and Global Shipping Glitching?

I just had an international sale come up which apparently bypassed the Global Shipping Program, because when I asked to print the shipping label, it gave me only an international address and international shipping options. I had to cancel the order, ...

Potential Scam ?

Hey, first time ebay seller here. So I have a MacBook Pro 2017(sold for $800) that is broken and was listed for parts only ( no returns accepted) as an auction. The auction recently closed and the highest bidder paid for the item on ebay. I have alre...

1 purchase of books split into 2 package ship via GSP. Track update fine for 1 but no update for 2.

Hi, So I'm in the UK and bought some books from a seller in the US. As agreed with seller they would could be split into 2 parcels to stay in weight limit. Each package has a unique global tracking number beginning UPAA. The 1st package has been upda...

Suspicious seller

Hey guys go easy on me please. I have had an Ebay account for a long time but rarely ever use it. I ordered a label printer from a seller on the 16th. It was estimated to be delivered by March 21st but did not show up. Okay no biggie, so I go back to...