Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Items shipped not arriving. Tracking stops

Is this happening to anyone else? I have several sold and shipped items that haven't made it to buyer. Tracking stops along the line. This is happening in Chicago and Pennsylvania. Now I have cases opened and refunds requested. What am I supposed to ...

Buyer cannot received a "delivered" item

Item ordered date: 04/16/2020Last scanned date Tuesday, Apr 21, 2020Shipping status Delivered Shipping carrier USPSDelivery message DELIVERED IN/AT MAILBOXbuyer message me :"I still have not received my order and I had to purchase this supplement at ...

DO NOT USE FEDEX THEY'RE TRIPLE COST OF PACKAGE AFTER THE FACT WITHOUT EVEN NOTIFYING

Shipped three pairs of shoes in a shoe box separate shipments, and the shipping cost each was under 8.50 when I printed the label, I get the invoice and FedEx is charging 21.50 each for all three and claiming they weigh 18 pounds each. I contact Fede...

tracking info not provided

Well, it turns out that my post office is not providing tracking when they receive my items to be shipped. Many of my things are sitting in my local PO for 4-5 days before showing receipt of my item. Consequently, it looks like I provide a label and ...

Fed Ex shipping labels in portrait

I just started using Fed Ex as an option for shipping but I can't seem to get the labels to print in landscape so I can use my pretick labels. Anyone have a solution?

Seller cancels AFTER shipping

I ordered a pressure washer on buy it now and paid immediately (‘New other’ and free postage). A day later the item was flagged as dispatched. A day before the earliest arrival date the seller requested a cancellation, but I have not received a refun...

FIling an Insurance Claim with USPS

Today I tried to file a claim with USPS online. I filled out the form 3 times, in different browsers, and each time I got this error message: "Request Entity Too LargeThe requested resource does not allow request data with POST requests, or the amoun...

International return to England from USA - who pays seller's shipping "TO" USA. Do I have to pay?

For my purchase I will return it to the seller in England and I told him and he is okay with the return. Per the terms of the sale I am supposed to pay return shipping. He stated that I also have to pay his shipping to me but that is not listed in th...

Buyer claims he didn't receive item; tracking says delivered and left with individual.

My buyer opened a claim saying he didn't receive the item. I checked the tracking and it said it had been delivered the week before and "handed to recipient."I uploaded the tracking and asked him to ask around and just double check. He responded and ...

Resolved! USPS Tracking- Trace?

I have a few packages that haven't had any updates on tracking for a few days (and buyers are a little antsy right now- opening cases the day after expected delivery.) Soooo, I've seen a few members mention a way to "shake up tracking" by requesting ...

My account got hack and I have an unpaid item

I think my account got hacked because it said that I had recently been looking at gaming laptops, which I have not. Also someone tried to order a $800 laptop however, I am a teenager and I didn't have enough money on my paypal. I changed my password ...

Can I send buyer a prepaid return label without them filing a return request?

I sent the wrong item (actually, it is the same item but the box is a bit different and they wanted the other box) I would like to send the buyer a prepaid return label but avoid them having to file a return request / snad (obviously) is there any wa...

Seller Used Duplicated Tracking Info, Package Never Arrived

I recently put in two separate orders (on two different days) from one seller and they appear to have assigned the same tracking number to both orders. Now one order hasn't arrived and the seller is refusing to refund me because the tracking status s...

FedEx Adult Signature Required - eBay restricts Fedex from allowing buyer to Manage Delivery?

After much runaround with FedEx’s virtual assistance online (useless) and Fedex Customer Service on the phone, it appears that if an eBay Seller selects Adult Signature Required instead of Direct Signature Required, as a Buyer I can not use the Fedex...

Newegg asks me to cancel transaction without giving refund

Hi, I purchased an item from the Newegg on ebay and payed with PayPal, but next day Newegg opened a cancel transaction request because of "unconfirmed address". I was going to accept the request thinking that Iw ould get my money back, but then I saw...