Shipping

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Buyer wants to return part of an item

A buyer bought a listing which contained multiple items. They claimed via eBay that the item was defective (it was not, it was as advertised - modified motorcycle engine parts). Eventually the buyer has kept some parts from the listing, the most valu...

Seller

How do I set up a listing like which shipping service should I use. For example if i choose USPS does it mean I drop it in the USPS mailbox?

REPRINTING a shipping label

I rarely need to reprint a shipping label using ebay shipping, but I had to this morning. I went to Orders > Shipping Labels > Reprint Instead of seeing the label sideways on a 2-up adhesive label sheet (like I see when I originally printed), what I ...

Bulk Shipping FedEx?

hello- most of my buyers purchase multiple items. When trying to combine shipping, my only option is USPS, whereas, I'd prefer FedEx, due to the weight. Anyone have a solution?

Paypal is nothing but problems

Has anyone else had problems with paypal not letting you use the connected account or credit card?! Went to pay for my first shipping label, no problems.Went to pay for the second shipping label, needed to add a credit card. Whatever. Applied for the...

Regional Advertising or Shipping

Is there a process to restrict where your listings are seen geographically or a way to restrict purchases to a particular area? We have a fairly heavy product that can be sold profitably only if the shipping distance is not too great. Thanks

Resolved! Cannot use FedEx in bulk shipping tool??

I am trying to combine 3 orders for 1 customer and I cannot select FedEx while in the bulk shipping tool. I tried printing a label for only 1 if the orders and it allows me to select FedEx this way, but not when combined (the only time I would need i...

Trouble with tracking information

Hi. I sold an item and sent it to buyer. Also uploaded tracking number and carrier. Through other tracking services i see that my item was delivered to buyer more than two weeks ago. But the order status on Ebay still marked as "shipped". Same on the...

Resolved! Explain the logic of USPS rate for irregular packages

USPS says anything other than a rectangular/square box is irregular. Packages over 108 total inches pay a much higher fee. OK so using USPS guidelines let's figure the dimensions of a 60" x 10" tube. Take the length (60), plus height at the widest pa...

order not arriving

l bought something and it has not arrived and no help has been given

Never buying ebay again, Amazon or nothing

The item was not delivered, the guest account is inaccessible by everyone apparently, ebay wants me to file a report saying that it was stolen. The seller is saying that it was delivered, yet the tracking shows that it was delivered to the wrong plac...

USPS DENIES CLAIM Because Buyer Will Not Take Damaged Item to PO for Inspection. What do I do?

I have shipped hundreds of fragile items and can count on one had the times something was damaged during shipping.Well, and eBay Newbie received an item that was damaged and filed a refund request.I told them that the package was insured and a claim ...

Resolved! Automatic return label where return service shipping is different than sent?

I sold an item and sent it out as Priority mail. The buyer requested a return and there was not an option to send a return label. I assumed it was automatic since I offer 30-day returns and the buyer chose defective or not working as the reason for t...

Ebay review information from Sellers when a Buyer

In your experience do you believe e-bay reads both the Seller and Buyer email exchange in order to resolve a case? It seems as if the side with the Buyer regardless as to the facts presented by the Seller. Thoughts?

Opened Case over 3 months later

Hi, can someone tell me how long buyers have to open a case, I have received a case today from 21st November 2019, is that allowed after such a long time