Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Parcel is delayed due to the fault of the postal service

Hello dear sellers, my parcels in USA are very much delayed due to my postal service. I am a seller from Kazakhstan, and my postal service assures me that parcels to the USA will be delivered within 20-25 working days. But in fact it's been 1,5 month...

FedEx additional cost scam

I paid $12.86 for a FedEx shipping label on eBay, and then got hit with an extra $29 charge because they claim the weight was off (12 lbs on label, actual 11.6 lbs) and the dimensions were slightly off. But here's the kicker – my dimensions are spot ...

I know I can not change the address BUT

A buyer just contacted me and wants it shipped to the same address on the ticket BUT has asked me to change the recipients name (It's a gift). It strikes me that as long as the address remains unchanged I should still be protected from an INR claim r...

I don't understand why I can't make a purchase or place a bid

мой адрес 16 Germay Drive, Unit E ST579306 Starex, ST579306 Starex Wilmington, DE 19804-1105 США +1 302-250-6811

Resolved! refund overcharged shipping cost to buyer

Is there a way to refund shipping costs that were overcharged, I ended up needing a smaller package than I calculated for, is there a way to refund some of that shipping cost? Or what do I do?

Can I change the category before printing label

I didn’t catch in my reuse of a 1 ounce copper medal sale post that they had the category as “bullion”. When I set my sale post up I set up shipping as USPS First Class Letter for shipping because I was selling for less than 10 dollars and ground adv...

Powermatic 3 + Plus DIY Fully Automatic Cigarette RYO Machine

Carrier refused to ship item forward, Unable to deliver

Is eBay blocking UPS access points?

For the second time, an eBay package being sent to me via UPS is assigned to go directly to my home address and only my home address; preventing my UPS account from automatically rerouting my packages to my local UPS Access Point-- which is my case i...

Resolved! I cancelled an order from eBay due to the shipping address: 110 Intern.Blvd. Glendale,IL -

Hello - lost a shipment to a buyer in Canada. Used the eBay label with Virtual Tracking No. - it went to USPS here , they pass3d it on to DHL Intern. and they passed it on to APPLEEXPRESS?? They left it t door of buyer. They never received the parcel...

Ongoing issues with USPS not Scanning Packages & Ebay Late Delivery Metrics

I have been trying to get Ebay to address the ongoing issues with USPS picking-up packages and not scanning upon acceptance. I ship packages on the following day after purchase. Many times the package is not scanned until "out for delivery". I am a t...

Dropped off in usps mail box but tracking hasn’t updated

I dropped off a package in the pull down drop box inside usps. I always do this with my packages and have never had an issue until recently where my last packaged wasn’t scanned. I made a missing mail report with usps and still nothing has been updat...

Resolved! Tracking number added is already used by a different seller.

I want to ask you that when we put a tracking number on eBay for a buyer. ebay do not let us add it saying that this tracking number is used by someone else. So even if our order gets delivered and the buyer does not accept it , we have no proof and ...

Resolved! USPS picked up item but upon pickup didn't scan the package. 24 hours later no change

I had a pickup order for a order on Saturday, USPS was running late so I brought the package to him. It was a different mailman but my regular said he was going on vacation so no problem. He didn't say a word opened the back of the truck and was fair...

Can’t figure out combined postage?

I got a customer who bought an item today, but they live in Germany so they would also pay more in shipping through the ebay GSP. However, they want to buy another item from me but they are still being charged another fee despite me not sending the f...

Resolved! Buyer scam? Undeliverable address

My buyer gave a bad address: Address on file is "3201 E RD ST". No such thing in that town, but there is a "3201 E 3RD ST".So, honest mistake or some sort of INR scam?I only noticed after shipping (and WHY does ebay allow printing of a USPS label wit...