Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to Cancel Item but Keep Shipping?

I have a question that may not be obvious. The situation is that I sold an item (on my seller account). I shipped it out, and then a few days later, the PO brought it back with a note on the package that it was an "undeliverable address." After conta...

Resolved! Is there a specific Paypal related discoussion board? Here or on Paypal?

Some time back a poster gave a link to a Paypal discussion group. Anyone have that? When I try to use the Paypal order shipping page it does not show the buyer’s name and address as it used to. It shows “edit” under the buyer’s name. But when I click...

Resolved! What if my returned item doesn't arrive?

I bought a used item that didn't match the listing when I got it. After a tense back-and-forth, the seller agreed to accept the return. I used ebay's return label to mail it USPS, but it hasn't gotten back to the seller yet. It's been in between post...

Bought item in February, hasn't shown up yet

Scratching my head here, maybe you all can help... I purchased an item from China in February, with the shipping date saying it would arrive from March 10th-April 6th. No problem, I can wait that's cool by me. February 18th the tracking number was pr...

Resolved! Pirateship question

My pirateship (shipping) is linked to Paypal & Ebay. Ebay takes % of shipping costs if I ship direct through PP or EB. Does it take a % of shipping through Pirateship?

Resolved! HELP! Ebay item return shows tracking as delivered, but I haven't received item

Hello, I am fairly new to selling I recently had an item returned as 'did not fit'. I was fine with that. They buyer shipped the item, I tracked it and it shows delivered, however, I did not receive the item, I was home when the postal carrier brough...

Coronavirus vs returns

I was just thinking... with major colleges cancelling in-person classes, professional sports games postponed, major music festivals and concerts cancelled or postponed... at what point do you think a clothing seller should change their policy on retu...

Resolved! Boxing two sales in one package

Can I do this and avoid charging buyer for second postage?

Resolved! Buyer claims I sent them a fake, item in their "proof" video is different model/serial number

Pertinent details:Recently sold a new pair of Apple airpods. New in box and factory sealed, I received them as a gift. The morning after receiving the item the buyer opened a return request and attached a video of their "evidence" that the item was a...

Hello everybody. An interesting case with a refund. Has anyone come across this???

Hello Tell me please! The customer received an empty box. The goods were lost somewhere along the way. I asked to return the parcel back for investigation. The buyer has created a return request. I attached a label to return the package there. Ebay w...

IS ANYONE EXPERIENCING HALTED MEDIA MAIL?

As an Ebay seller I shipped a small package (4 LP's) from Oshkosh, WI to Oxford, MI on 4/14/2020 but there is no updated tracking # (9449008205497448453937) info since 4/18/2020. Also, as an Ebay buyer, a small package purchase was shipped to my via ...

Paid near $300 and Seller never shipped it, Now my Bad review is gone?

I bought a Ladder that was selling for $35/40 most everywhere, Good deal I thought. It's abought a 4 to 7-day ship once handed over to shipper or FedEx in this case.5 weeks later I contacted Fed-Ex and talked to my sister-in-law that works there for ...

Russian Medicine Export Difficulty

I've ordered three medicines from Russia during the last month. It seems like they've all gotten stuck somewhere between customs and the airport. Literally no movement for over a month in one case. No answers from seller. All he states is " made it t...

Resolved! I have a question about refund policy

Hello I am new to eBay I hope someone can help me out. I won a Apple I pad the seller sent item when it arrived the item was in good condition I turned on the tablet and it is locked and nowhere in the description was it marked a Locke I pad it said ...

Item returning to sender due to covid19. How to cancel?

I am seller. I shipped an item from Japan to US a few days before Japan Post (local carrier) announced suspension and delay (~4 months) of shipment to US due to covid.Buyer wants to cancel this item and I agree, so I asked the carrier to just return ...