Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Unable to issue a refund because fund on hold

I am unable to issue a refund on a return. When I try and do the refund I get the following error: "There was a problem issuing this refund. To refund your buyer, please try again later. If you're still having trouble, ask us to step in and help." I ...

Resolved! Item Location was false now what?

I purchased an item because the Location Search and Listing told me the item was 70 miles away. I just looked at usps tracking and it turns out its being shipped clear on the other side of America about 2850 miles away. I needed this item promptly an...

Why are shipping costs subject to EBay Fees?

Am I the only one who thinks that shipping costs should not be included in the Ebay Fee schedule? Why should Ebay get a 10% fee on what it costs to ship something? Sellers don't actually get to keep the money that buyers pay for shipping costs and th...

How long is taking USPS to scan a package?

On June 10, I put 1st class package in the collection box. June 14, I checked the tracking and it had not scanned. Today, June 17, it showed transit. (If you work for the post office) Why does it take so long for a package to be scanned to show the p...

Return Item Issue

Hi, I have to face this strange situation. I sold an item to a buyer which is severely delayed (due to limited flights these days) more than one month (Greece to UK). The buyer was patient for three weeks and then decided to ask for a refund and he s...

Resolved! Is there an alternative to USPS International.

I sold a baseball cap to a buyer in England. Sent it USPS and it got caught in the "now going by boat". 8 weeks later and it is still not there. He wants to buy another and ask if I can send it by "one of the more reliable private courier companies"....

FedEX and DHL started service but Ebayglobal has not started booking,

HelloI am from amritsar, here FedEX and DHL started service, In one of my id ebayglobal has started but in other associated id it is still not activated, I have few pending orders to ship but no one is listening. Globalshipping team is telling to con...

Most Irritating Return Request I've gotten so far

I sell vintage electronics, many of them are estate sale finds and are sold as untested as-is - Recently I sold a vintage amp which was clearly pictured and appropriately described - At the end of my listings I type a disclaimer "Estate sale find ple...

Seller Requested Signature Confirmation on REturn and is refusing it . What do I do

I returned a large item to a seller due to it being defective. (It's a water park and upon inflation it has holes)The seller sent a label with Signature Required. And now the delivery status shows "Delivery Failed" I think he refused to sign What do ...

Seller wouldn't pay the cost of return

I bought an item that didn't fit, and the seller agreed to a return, but at my expense. the item cost $15.99 and the the EBAY label cost me $11.99. I could not contact Ebay to appeal in any way, so I get stuck for 12 buck loss on a seller mistake. Af...

When can i file a case against a seller?

I purchased an item on april 19th and it says it will be arriving between june1-june30th. Currently it is June16th and i checked the shipping number and it seems to be a fake shipping number and it is NOT shipped. In addition, I checked the reviews a...

Usps claim

Buyer opened return case. Item damaged in shipping. I asked for pictures so I can start claim. Buyer kept finding excuses that he can’t and that he wants to return my broken item instead. Item was a piece of plastic trim and would be not relistable. ...

Missing item case

Hello, I reported a 66$ item was missing and the seller respond that Covid-19 was probably the hold up. It was late by 10 days and the case description said the seller had 3 days to resolve the issue. Once i saw his response I was going to remove the...

Selling / venta

Hola qué tal realice una venta y mi comprador decía que no le había llegado su paquete y se le regreso su dinero pero el paquete ya estaba en camino y el lunes le llegó su artículo y el mismo me dijo que ya lo tenía en sus manos cómo puedo hacerle pa...

USPS Priority to Europe

Hello I am experiencing what many hav already posted. I sold a high value item to a buyer in Germany. Item was shipped on 4/24; it finally left Chicago Customs on 5/24. No update since then. Buyer has opened a Item Not Received Inquiry. How does this...