Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Ship From Address Now Reflected as Return Address- Glitch/Going Crazy?

So, I typically drop off at a PO that is closer and has a different zip than my actual return address. I have the PO address saved as the "Ship From" and then I check the box to indicate that my "Return To" is different. My "Return To" is my home. La...

Customer say they did not receive package

Can someone help me. I have a customer that is complaining that she did not receive her package. I shipped via FedEx and received a receipt when I handed it over to them for shipping. The tracking states that the package was deliver and states who si...

Even through the pandemic, people are working from home; is anybody at home?

I have a folder on my computer for all documents created in my correspondence with ebay, and the seller during a certain transaction. Ebay closed the "case" because it claims I did not respond. But, I did. It has become clear that the tracking number...

How to cancel a Pending Refund

A buyer recently bought from me and he said that he didint want to return before i sent a refund ocne i did he said wait for it to pend it was pending still it says for me to accept but then right after tho that buyer thought that he already got it a...

Closing a return?

Hi there!We had a buyer open a return request on March 26th. He had until April 24th to ship the item back to us and he has still not shipped it out. How do we close this return? We usually call seller support and we are unable to do that at this tim...

USPS losing a lot of packages lately

I’ve been selling on ebay for about 20 years. I maybe have 1 or 2 lost packages a year. I sell about 25-50 items a month. last month, sold 34 items, went missing. Ok, stuff happens. This month 43 packages—4 missing. all six packages stop scanning aft...

How to get a refund for damaged item

I purchased some vitamins almost a month ago that just now arrived today on ebay when they were supposed to have been here 2 weeks ago. That was bad enough, but when they arrived today they were crushed with powder coming out of the box. I had alread...

Help-Issue with Price Increase Through Global Shipping Program

Hello, Recently I purchased six magazine sets from the same seller in the UK which were done in separate listings. I purchased the six together but the next day the seller informed me that since they were purchased together it was only giving him one...

A new record! Item took 56 days to get here from Europe.

Bought two stamp deals on March 17th. Both mailed to me on that same day. #1 item sent March 17th arrived on April 9th #2 Item sent on March 17th arrived today, 56 days later. Actually from Eastern Europe, Czech republic sent 1st class by I assume sl...

Difference Between 2 International Shipping Options for Small Packages

New to International Shipping.My items are small. I ship in bubble envelopes that weigh 1 to 3 oz.What is the difference in price (and any other difference) between :"Ebay International Standard Delivery"and"USPS First Class Package International Ser...

having a probelm with fedex shipping

I am having a problem with FedEx shipping, not the shipper.I need help solving this problem I am having with FedEx shipping.The problem is at local FedEx facility UKIAH, CA 95482.the shipping information is being changed.This is from a FedEx tracking...

Package says "In Transit" since April 13

Hi, I have a package that I shipped to a customer on April 4 2020, and it has said "In Transit" on the tracking since April 13. How do I find out where my package is exactly because I want to get this to my buyer.

Damaged and wants refund...I am having trouble believing them.

Buyer claims item (expensive) arrived damaged and wants a refund. Claims they have tried to send me pictures twice, but nothing is ever attached. I just told them I will need the item back to file a claim. Question; who pays for the return shipping, ...

Buyer buys item then once shipped asks for a refund

Hello can someone give me advice on how I should proceed. On the 24th of April I sold a digital game code on ebay, which was bought and paid for. however 7 days later the buyer contacts me from his ebay account saying: "Hi, the 24th of april my ebay ...

Resolved! Shipping options--am i missing something?

So like most, I just LOVE the shipping page now! /sarcasmUnfortunately, going back to classic label doesn't work for me anymore. I got all excited one time when i got classic label--but it was only for an item going to an APO address. Oh well. I have...