Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Buyer returned item lost in mail. Arbitration or escalation process?

I sold a laptop to a buyer. I recorded video of the laptop working moments before I packed it to ship it. The item was received by the buyer with no apparent damage. The buyer then said the screen didn't work. They requested a refund but I selected t...

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Email says your recent transactions may be from compromised account

Dear ebay community I bought airpods 2 on Friday and after the payment i saw the item removed and email sent to me. Now this is second time happen to me and both of them same item I bought.one before three month and I did not get refund nor package a...

Item mixup, buyer has not sent the package back after requesting refund

I sold a 3ds bundle for £105 and a microphone for £33, when I shipped them I accidentally sent the microphone to the person who ordered the 3ds and vice versa. The problem comes with the fact that the person who originally ordered the microphone and ...

Is it possible to change shipping method after the sale?

I have a buyer who wants to buy four books that I have listed with free media shipping. These are large coffee table type books so they are quite heavy. She lives in Hawaii and stated she has not had good results with media shipping, items damaged or...

How to create prepaid shipping label for wrong item sent?

Hi, a buyer purchased a Megabloks set from me recently. I accidentally sent him a few parts that were incorrect for the set, and I will be sending them the correct parts and they will send me back the incorrect parts. I'm trying to create a shipping ...

He changed his mind... is that a reason for a return?

My retail storefront has been shut down for 56 days. Being self-employed, I do not get unemployment. My business insurance does not provide business interruption coverage. The SBA has never responded to my application for assistance. With that being ...

Dealing With a Legitimate Fraudster

I am friendly with 3 other sellers who have been victims (or at least were attempted to be made victims) of fraud by the same buyer. That buyer is now trying to scam me out of $800. One seller's experience:"I mailed the package. I checked the status ...

Shipping Multi Purpose Lighters

If I sell a multipurpose lighter, like a Duraflame, what are the shipping restrictions? Thanks

Shipping an order that requires 2 boxes, how do I print a label for each box?

I had to split an order (going to the same person & address) to ship in 2 boxes and each box is a different size and weight. How do I print the second label when it's a part of the same transaction? Thanks, bubba

I have a issue

Hello Good nightI cant make a refund to some person that buy a camera from me because I send the camera to this person with a cable and one charger for the camera battery and she just send me the camera and the rest of the stuff not Im not going to m...

I need to cancel a return request, but I can't find anything that will let me. How can I cancel it?

I initiated a return request due to getting the wrong item, but it's been resolved and I now have the right item. I'm trying to close the request, but I can't find a button to do so in my Purchase History, and it isn't showing up on the Resolution Ce...

eBay not linking to mapping

When using eBay app to find directions to pick up locations and route. The link identifies the location on a UK map but does not provide directions

Resolved! Shipping options, can buyer choose?

I am a seller and I can give buyers multiple options for shipping.For example, I can give a buyer from Germany the option to choose for untracked shipping which is €7.50 or tracked shipping which is €10.00.Is the buyer able to choose from these optio...

Seller not sending agreed refund

I bought an item that broke on first use. I contacted the seller who at first offered a discount and did not require the item to be returned. I declined, advising that the item was unsafe to use and if I got a full refund I would not leave negative f...