Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! And you thought "porch pirates" were a problem.

A report in the local (Las Vegas)paper says that thieves made off with an ENTIRE community mail box. For those not familiar with the term, in some parts of the country instead of each house having its own individual mail box there is a one piece bock...

Resolved! I dropped off 3 packages at USPS, got a receipt. However only two ended up on the receipt and now+

The tracking for the third package that was not on my receipt has never updated. It just says Tracking Number Provided. It doesn't even list the usual "label created, usps awaits package." It's been 3 full days. Obviously my mistake to not check the ...

WARNING: 18 U.S.C. § 1431 AND 1434 MAIL/WIRE FRAUD COMPLETED ON EBAY

This is a warning to sellers that outright fraud is now happening on the Ebay platform that is supported and enabled through the policy of simply deciding in favor of the buyer. The buyer has now nearly completed the fraud through the shipment of her...

Is 12 days to deliver to shipper understandable with pandemic ?

"Thanks for using our service. My deepest apologies, but due to the COVID-19 pandemic expansion now has an extended delivery time" Response, I got when questioning why it took 12 days to deliver for shipment. My thoughts are this is not slow delivery...

How do I put a claim in to USPS for an item that was broken during shipping.

A buyer of one of my items went to the PO to pick up a package that I sent and the box had an item that was broken, The package was fully insured and the buyer showed the box to the Postal clerk as soon as she found the box to have a rattle. The post...

Seller now wants bank details

I had to return an item that was not as described. It was payed for with PayPal. Now the seller says he's having trouble with PayPal and needs my bank details to process the refund. He's been reluctant and slow throughout this process and this doesn'...

Shipping under 1 lb

Hello All!I am a new Ebay Seller.I have heard that if you're sending a package under 1lb that you should go with USPS first class because its so cheap. After doing a quick google search I see it could be as cheap as around $3 to ship anywhere in the ...

Buyer won't respond to close a case.

A buyer asked to return a item or a partial refund for 10.00, i replied with for a 5.00 refund and keep the item. He hasn't replied to me, I want to close this out. I would give him his original refund amount but can't do it. Is there a way I can go ...

The seller refuses the ship a purchase and eBay won't let me open a claim!!

Hello. As the title implies, I didn't receive a purchase that was ordered since more than a month and eBay won't let me open a claim since week 1, it keeps giving me that I'm no longer covered by eBay Money Back Guarantee!! Also I would like to take ...

What do I do?

Buyer bought my old phone and is claiming package was empty on arrival. Sent pics of it in Royal Mail clear bag. Looks ripped open to me. Royal Mail saying it could have snagged on machinery even though I wrote fragile on it. Can only claim up to £50...

Resolved! I cannot offer more than one shipping option

Hi all, I'm having an issue with shipping. I can never offer more than one shipping option regardless of what I am selling. When setting up shipping options, I use flat rate, and I try to offer both economy shipping and priority shipping (USPS). Howe...

Buyer wants to return GPU because he can't overclock it

I'm having an issue with a buyer who is upset that the card I sold him doesn't overclock to his liking, and is calling it a "defect". I tried to explain to him that overclocking is not a guarantee on the card and that as long as it runs at its advert...

HELP

Hello, I have a buyer who won a bet but it took around 10 days to make the payment, when he received the item, he said it was defective, the item was brand new and sealed, he broke the seal, what can I do to not refund the money?

Priority Flat Rate Shipments

PLEASE tell me if I can use a Priority label on a MEDIUM FLAT RATE box if I cover the flat rate and bar code?When should I use Regional A and B boxes? I was told NEVER, too expensive...I am specifically talking about a 2lb 11oz shipment, out of state...

eBay and late shipping during pandemic

Late shipping has seemed to be our achilles heel on eBay. Even though we ship everything within one day, we still get dinged with "tracking shows late shipping". We have had success in calling customer service when we reached a CSR in Utah. They were...