Shipping

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how to cancel an order that was sold but listed wrong--

ok heres the story--I listed and sold a pot as 8qt and it is 6qt, I cought the error before shipping. how do I cancel the sale without getting nicked on the seller defect ratio ?

Item sold as Used Condition, but says "sold as is" in descripiton. Can I return?

Hey guys, Just wondering how good the chances are of returning an item that was sold as "Used" but doesn't actually work. In the description the seller put "sold as is no guarantees", but then why not list it as "For Parts" then right? On Mercari, I ...

Resolved! I´m a seller and did not receive the returned product from the buyer

I´m a new seller and I did not receive the returned product from the buyer, I accepted the return on April 1 and sent the shipping label for the return but I have not received the product, I think the auto part that I sold was damaged by the buyer be...

Package "In Transit"

I mailed a package Priority mail from my post office in Pennsylvania on the 10th of April to be sent to Sacramento, CA to arrive on the 13th of April. I do realize with all what has been going that maybe there would be a slight delay for the buyer to...

feedback not showing

A seller kept my package, labeled and ready to ship, per USPS, at her home for 11 days before shipping. I received item 15 days later. Gave neutral feedback because of her shipping practice and it isn'tshowing any feedback from me on the item. I am *...

Fake location

How to avoid purchased an item it is supposed from USA but it is from china , especially now a days

Ask for a refund turns into ask for a return!?

Plants arrived dead. Actual shipping charge is much smaller than I was charged ($15 vs. $4). The tracking shows the goods were delivered to me. Yes, they were (but dead). Contacted the seller with photos of dead plants asking to resend plants properl...

eBay's Return Policies Denigrate the Seller

I recently sold a pocket watch in working condition. I have sold many pocket watches and I have never sold one that wasn't running, unless it was a parts watch and then I clearly stated it wasn't. The Buyer obviously had no experience with winding or...

Ebay Global Shipping Return. Buyer requested I pay her!

Buyer wants to return a pair of gold earrings because the color does not match her set and stones are not synthetic rubies (the listing clearly states the stones are pink cubic zirconia) . Opened up Item Not as Described! I agreed to the return even ...

Resolved! How to cancel a return request as a seller

Hi,A customer decided to keep the item he bought after requesting a return (He sent a message). However, he didn't cancel his request and it's been more than 20 days since he asked for a return and the money is still on hold on paypal.A message was s...

Resolved! Global Shipping Program (GSP) & International Return Shipping

Unfortunately , I sold an item via GSP. The transaction involves over USD$700. The item was delivered in as described physical condition. However, the buyer claims the item is not working as expected. So, he is either seeking a replacement or return ...

Ebay International Shipping

Hi Guys- Anyone know how long it takes to show tracking for an Ebay International Shipping package? I dropped it off monday and tracking still has not updated. I saw that the address for the Ebay center is in my state. Is it common for this to take s...

Attempting To Refund Buyer, Getting Ebay Errors Message - "Its Not You, Its Us." Over and over.

I have attempted to refund the money going through the returns center on Ebay multiple times. I have tried both online through a browser and the app and am getting a similar error that there is an issue, "Its not you, its us, try again." I have to re...

"Technical hiccup" message lost my $240

I got my package and it was a box full of tape that was encased in a damaged package bag from usps. I didn't buy tape and the label and addresses were cut out of the original box that had my item and placed on this different box full of tape. My gues...

Shipping running late -- when to report as a problem, given the COVID-19 situation?

I bought an item on April 4, with an estimated delivery date of 4/13. Tracking has been stuck at "In Transit to Next Facility" since 4/15. The shipping service is USPS Retail Ground. Aside from one neutral review in the past month that said that an i...