Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Refund

I received a return request from a buyer who claimed the plant arrived damaged with broken and dead stems and not as described. I'm willing to give a refund but I sent a message first and asked a buyer to provide the pictures to get a better idea wha...

Resolved! USPS Priority International Price Discrepancy, Listing vs Calculated shipping

Hello,Huge discrepancy in shipping cost shown in listing vs calculated shipping. I have an offer from a UK buyer. In the listing the shipping charge is showing $40.49 from US to UK. Went to "sell similar" to check the box size and weight that was ent...

Aftershaves Are Not A Fragrance

Recently sold a brand name Splash and referenced it as a popular fragrance and showed a photo of it with the cap off so they could see it was not a spray and confuse it with a cologne or perfume, further, and as with all aftershaves it was listed in ...

Postage

I paid for 24 hour courier service Wednesday morning when I placed my order. I’ve only just received my delivery now, Friday afternoon. Am I entitled to get my postage refunded as I paid £9.99 to get next day delivery but didn’t get this service? Tha...

"Awaiting Delivery Scan"

I had a buyer buy $800 worth of items from me. I shipped on the 19th of April, insured for the full value. Buyer was going to need to sign for the item.Last tracking info:April 24, 2020, 7:10 amOut for Delivery April 24, 2020In Transit to Next Facili...

E-bay is at it again

•In the event of a refund or cancellation, the variable portion of your final value fees will generally be returned to you, and eBay will retain only the per-order fee. WELL how about that here comes the double standards. If they keep anything fees. ...

Tracking indicated package hasn't moved

So I ordered an item via the Global Shipping Program on June 13th, from Rochester, Minnesota, and package tracking indicates that tracking details were uploaded on June 17th. That's it, no message since then. Parcel is supposed to be delivered by Jun...

Resolved! EBay automatic RETURN POLICY

I'm getting sick and tired of the ebay money back guarantee policy. They claim bids are binding and give specific examples of when you can retract a bid or cancel a transaction as a buyer. You dont need to worry about that. All you have to do is once...

Fedex shipping label page orientation

eBay shipping question. I have the 2 to a sheet self adhesive labels. When I try to print Fedex labels from eBay it keeps putting the labels in the wrong origination that prints onto both labels. How to I get it to print the labels sideways? It's ver...

Out of paper, Can i used Cotton Paper for labels?

So ran out of Paper and I have these old cotton paper by Wausau. can use theses to print out label until get my paper from store? 25% cotton they are meant to be used for Writing with pen. and seems can used them for printer too But Just wondering th...

Seller asking me to return item with media mail?

I'm newer to ebay, I bought an item damaged and the seller said he can not summit a shipping label and if i could return by using media mail and he will refund me when he gets it. Is this normal?

Resolved! Should I file "item not received" or wait a little longer?

I ordered a game from France to Slovakia and I was provided a tracking number. The package should have been delivered on June 15th at the latest. However, the package has not moved since June 5th and I even contacted my local post service. They said ...

The buyer has not returned the product and eBay requests a refund

HelloI have a buyer who opened a return case and i sent him a shipping labelBuyer ship the product and put the tracking numberBut the product is still in his country and when I track the tracking number I get this result :Stanford Le Hope, United Kin...

Ship by dates wrong!

Recently I've noticed that eBay is changing the 'ship by' dates from my usual 3 days to same day on some items. For example today (the 25th) I logged in to print labels and ship items, and 2 of the 9 orders are marked 'shipping overdue - ship by June...

Damaged items using Speedpak delivery

Last year in December my mom bought me a Hogan Wings 1\400 747-8I model from an eBay seller. When I got the item it arrived damaged with a broken landing gear. On top of that this was supposed to be my birthday present. I contacted the seller and he ...