Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Postal Service memos detail ‘difficult’ changes, including slower mail delivery

Has anyone seen this article from Today's Washington Post? Postal Service Memos I don't sell on Ebay anymore, but I continue to purchase. On July 10th at 7:10am tracking information from USPS indicated I had a package "Out For Delivery". Six hours la...

Shipping the wrong item

I am new to eBay selling. I accidentally mixed up the shipping labels and sent the wrong items to the wrong people. They are both international buyers that bought them through a freight company in Delaware. One of the buyers was trying to tell me wha...

Seller finished auction but is trying to increase the postage

I won an auction and the seller stated that they ship with Royal Mail International Tracked. They live in the UK and I live in Ireland. So I get this message from the seller this morning: One thing I've noticed is that ebay has given me your address ...

International shipping

Hello, what is a seller supposed to do when international shipping costs double one day, triples the next day, then quadruples the following day. My country does not have Covid-19 and I am completely perplexed about this. Any ideas? Thanks

l didn't receive item

Hello, l have a problem, l ordered this item Armaf parfum from seller on the beginning March (5 months ago ). l have been contacting seller few times and he has convinced me that l will receive item. But l didnt. l dont know what l can make now, this...

Can’t issue refund because Paypal funds ate inadequate

Please help if you know how I can solve this problem: buyer purchased an item, I shipped and insured it, but it arrived damaged. She sent photos and asked for a refund, which I approved. I am a casual seller, without many listings and never had a pro...

Receive an item back while shipping

While I was still new to selling, I had someone purchase a graphics card from me, and after I shipped it, they never paid. The item has not been delivered and still remains at the post office, I don't think the address on the lable was correct becaus...

Resolved! I believe a buyer is trying to scam me

I sold an authentic copy of Pokemon Emerald (can be seen in the photos that was provided by the listing) and the buyer claims the game was "freezing" and the sound was "staticky" which is a common issue with fake pokemon games. However, the game I so...

Usps lack of service

I have been having trouble getting packages on time they have been going all over the country before they get to me the tracking is useless and not kept up to date anymore. There must be a better way to ship packages. Until I find a better way my buy...

message to buyer to let them know USPS is overwelmed with shipments due to virus attack

I send a courtesy message to my buyers before I ship order to try to educate them about slow delivery pattern . since ebay isn't changing their shipping delivery times I send this note "your order will ship tomorrow. please be advised all shipping is...

tracking packages

Recently i sold some coins to buyer one coin was missing so i said just send it back. so he files a complaint to ebay i explain to ebay that i offered a refund he agreed. Received package no coins just 4 pieces of card board he told ebay he had the t...

Questing re printing labels

Hello! My labels are two per page. When I printout a label the machine prints a label, and on the bottom half of the page (which is another label) it prints mailing instructions which wastes the bottom label. Is there any way to stop that? Thank you!

Resolved! Buyer filed a dispute with paypal for item they admitted worked, but them didn't work after a week

I sold a Netgear modem on eBay. The buyer opened a return on eBay right away because the Mac id was being used still by my old company so his cable company couldn’t activate it for him. After I contacted NetGear and my old cable company, I was able t...

EBay incorrectly claims a refund wasn't made.

I sold some coins to a customer who decided that they weren't good enough. I agreed that he could return them. I cancelled the order and sent a refund. He has since mailed them back. But today I get a message from eBay that there is a "problem" with ...

Fake diamond

I purchased as what was described a leo natural diamond ring with certification. When I received my product it was a nexus lab created diamond ring with the certification. The seller insists the diamond is real and if I return it and it's fake she wi...