Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Resolved! Fake buyer change shipping address scam

So I had a wild experience very recently on eBay and I'm looking for advice. I recently sold a laptop on a buy it now listing, immediately after the item sold I received a message through the listing from what I thought was the buyer stating they had...

Resolved! Blond Question about Priority Regional Rate boxes

ok for the shipping calculator (back when I started listing mom's stuff) Regional A was 2lbsRegional B was 4lbs Cause you couldn't just plug in Reg A box or Reb B box Does that still apply? Reason I ask is cause while Auctiva gives me the OPTION of u...

Resolved! The buyer sent empty box and got full refund

Hello, friends!The buyer wanted to return item and get full refund. I agreed.But I got Instead item only empty cheap box with official eBay label on package.I wrote about this situation with form Report buyer.However eBay made full refund to this fra...

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User avatar by Adventurer
  • 15765 Views
  • 17 replies
  • 1 helpful

Is the seller obliged to cover extra cost of shipping in case of return due to seller mistake?

I bought a musical instrument, but since delivery to Ukraine was not available for this product, I used the delivery service from the USA to Ukraine, which cost me an additional 78 $. After the parcel arrived, it turned out that the seller sent the w...

Resolved! Customer failed to return Shirt after I sent him a replacement

On/about May 1 customer wrote that he had not received the shirt. I tracked USPS and as usual, the package was standing at a facility for about 3 days, not moving. I wrote the PO - What's going on with this package??? In the meantime, because I thoug...

Cancel Transaction Case

I've never encountered this before and it seems legit, I'm just a little hesitant. I received a book (New) from the seller and some of the pages were not bound properly. It cost $148 so I contacted the seller to exchange it. They responded by saying ...

User avatar by Explorer
  • 116 Views
  • 1 replies
  • 0 helpful

Item not received, no reply from Seller, how to contact e-bay

Hello, my item never arrived, I went to the post office, but it was delivered to an incorrect address. I have contacted the seller twice, but no reply. In the meantime, while I was waiting for the product, I have requested a return, as it was taking ...

User avatar by Explorer
  • 143 Views
  • 2 replies
  • 0 helpful

Ugh! USPS misdelivered buyer's package. Options?

So I sent a package to a buyer in NJ and it said it was delivered in tracking but he did not receive it. I know he's being honest because we both contacted his local PO and they ADMITTED it was misdelivered to a similarly named street address, same n...

USPS Tracking

If a buyer chooses "Priority Mail", I package whats for sell, have USPS picker pick it up, how do I acquire the tracking number? Sorry if it's a dumb question I'm just very confused.

User avatar by Enthusiast
  • 140 Views
  • 3 replies
  • 0 helpful

Resolved! Import charges from the seller side

I am new to selling items here, so i have some questions on what to do with the shipment and the import charges.So I am based in Greece and probably shipping mostly in Europe and USA. I've figured out the shipement costs from my local post office and...

Resolved! Are packages arriving to Canada from China?

Hi, guys. I wonder if someone in Canada has bought something from China these days and receive it. I ordered an adapter two months ago from Toronto and never arrived. I guess it was because it was at the beginning of the pandemic, but I wonder if the...

Return item extremely damaged

 I sold a Kronos time clock to surplus trader for $540.00 in very good condition. I mistakenly put Touch ID which is an option for a bio- metric finger scanner but my photos showed There was no biometric scanner . Buyer wanted a full refund and opene...

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User avatar by Explorer
  • 202 Views
  • 3 replies
  • 1 helpful
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