Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Partial Refunds or Denying Returns - How to?

I recently had a small influx of returns initiated in the past couple weeks. This happens every once in a while (4-5 returns within a short period and then nothing for months). However, I am concerned with these returns. I have taken the hit on a few...

Item scheduled to arrive after 60 days can I open case?

Hello all thank-you in advance for your response. So I purchased an item April 22nd. The delivery date says it'll arrive between May 13th- July 8th. Another week or so and I'll be past the 60 day mark. Can I still open a case if I don't get my item b...

Refunds?

I purchased an item and asked for a refund due to suspection. Also this was bought with a credit card. Hours later the item on ebay says refunded and I get an email saying that the person using PayPal refunded the money to the card, not to a paypal a...

First Class International Shipping Labels on a Dymo 4XL

Hello everyone. Today I had issues printing out a shipping label to Canada. I don't know why but the sample I saw before purchasing was different than the one I received. Are first class international shipping labels bigger than 4 x 6 or something? W...

Partial Refund not working?

Have been talking with my buyer and we came to an agreement for me to offer a partial refund. He then accepted it. But, I get the message "Unfortunately, the refund that you sent didn't go through. To get more details or try again, go To PayPal." Wha...

Question about return shipping fees

Most of our returns are auto-approved by eBay and labels are provided to buyers through eBay. We offer free returns for 30 days. No problem there. We have recently compiled some financial information to evaluate our business and we noticed some retur...

Remove the eBay generated estimated shipping!

Why is this at the top of the listing? eBay is misleading buyers with this information. I had an item that it clearly states in the listing anticipated delivery 2-3 weeks. eBay estimates at the top of the listing one week. This is manufacturer direct...

Can I use different shipper option despite what I listed in ad?

When it comes to the shipping service you choose in your listing, can use still choose a different shipper when printing your label? For instance, if I select Priority mail shipping when creating the ad, can I still choose Fedex when it comes time to...

BAD ATTENTION ELECTROWIRELESS

To inform you that I have twice bought cell phones in the Ebay ELECTROWIRELESS store and they have sent me the LOCKED cell phones, in the ad it says UNLOCKED.Electrowireless does not respond with unlocking, customer service is terrible, I do not reco...

Part doesn’t fit

So I purchased an electrical part for my car from an eBay seller. Item description says it will fit my car but just to be safe I asked the seller,“Will this fit my 2006 VW GTI MKV?”Seller responds “Yes”Listing says returns are not accepted. Once I re...

shipping table rates - shipment to Canada using Erlanger, KY 41025

Received an order last night to Canada. It is going through the Export processing center in Erlander, KY zip code 41025. eBay did not apply my table rate for Kentucky. Charged my customer zero dollars for U.S. shipping. Now I have lost $18.00.Why did...

How to ship plastic coin game pieces properly?

So they’re handmade game pieces in those plastic coin holders. They’re gonna be packaged in those cellophane bags sealed with a bag topper. I’m stumped about how to mail them. The usual answer would be bubble mailer but eh I’m unsure how easily those...

Int'l buyer has not received item after three months, USPS did not offer me tracking

So I'm in a bit of a dilemma. I sold an item back in March to an international buyer. I shipped item from U.S. to Sweden via USPS, who told me there was no tracking available for this shipping service. Fast forward three months -- seller claims item ...

Buyer Lied, Says Item Doesn't Fit Description

I recently sold a pair of made in England Dr. Martens. They're a UK size 8 and a US 9, which I put in the description. The buyer received the boots, then filed a claim with ebay saying they're a US size 8 and that my listing was false. I wear a size ...

item not received

Help! Not sure what to do next. Order 44 rolls/spools of chain from a seller in China on April 25 . I have not received the package yet...with Covid was already expecting delays. Yesterday, on June 5th, the order was updated to show it was delivered ...