Shipping

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returns and refunds

I sold an item, delivery confirmation shows it was delivered, buyer left me feedback, then immediately filed an item not received case. Buyer told me it was delivered to another apartment and that they had left me feedback by mistake. I refunded enti...

Bulk shipping error caused by 0 feedback buyers

We noticed that new ebay accounts with 0 feedback cannot be processed in bulk shipping. We also cannot leave feedback for these new accounts. We have to print shipping labels for them individually. If one of these orders is in bulk shipping, it will ...

Anyone having issues with bulk mailing ?

Please help with filing an appeal - stuck in a loop

I had a buyer falsely claim that an item I sold was NAD. She returned the item (despite my strenuous objections) and I have already reported her. I received the item back today along with a lovely email from ebay saying the refund was automatically i...

Speedpak sitting in US

Speedpak items just sitting in the US. They have passed customs inspection but still sitting after a month. Anything I can do?

Resolved! Can I Return and Get My Money Back?

I purchased a wireless mouse and keyboard for an apple Mac system. There are a lot of items listed as 'for parts not working' and I always use the ebay search filter to remove those faulty items from my Search. I purchased a Mouse and Keyboard togeth...

Problem printing correct label size.

Hello,I just bought a new printer which is the QL-820NWB from brother. The label settings are correct 62mm x 170mm and the sample prints perfectly. My problem is that every time I print a label, it prints on half the sheet. I have changed the setting...

ROLLO Printer Help 4x6 not adjusting

Hey guys, I've recently brought a printer from Rollo. During the printing process I've adjusted settings to 4x6 PDF & PNG.Both settings are showing up as full page Please help thank you

Buyer says items arrived broken

A buyer said the wine glasses they recieved were all shattered. They sent me pictures of them all broken. It’s crazy. I can’t imagine that happening with how well I wrapped them. I sell breakables often and this is my first item that an item arrived ...

I accidentally returned a item i order that hadnt shipped lucky the owner Declined my request! HELP!

I accidentally returned a item I ordered that hadn't shipped yet. Lucky the seller Declined it but now can't ship it! HELP!! WHAT DO WE DO? WILL SHE BE ABLE TO IN A FEW DAYS?

Is bulk mailing down?

Resolved! Has YANWEN logistics stopped due to the CoViD 19?

Hello guys. Recently, I bought an optical telescope from eBay that is just on Apr 19, 2020. Just after three days, I have received "Your item has been shipped" email message. But I contacted my seller to confirm that, the item has been really shipped...

Refunded through paypal, still hit with fees. Help?

Hi folks, I purchased an item that arrived and didn't work. I opened up a case as item not as described and the seller paid return shipping. After nearly a week of the item being returned, I still wasn't issued a refund. The seller stated he didn't k...

Resolved! How to create return label to byer if you already refunded

Hi,So my buyer requested a return because I had a mistake in my description. I accepted and refunded the buyer on the same day. So the return is closed. But now I want to receive my item back and the buyer is ready to ship it as soon as she gets a pr...

Resolved! Shipped items missing from package

I recently sold my macbook along with a power adapter, charging cable, and case. My buyer just informed me that while she received the laptop, the cable is not with it. I'm 1000% sure that I shipped everything listed above. I have no idea how to go a...