Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Return Problem

Bought a hard disk in eBay days ago, I live in Mexico, I’m part of a program called “Estafeta Members”, you can google it, it is a program where a Mexican company called Estafeta and eBay works together, Estafeta works as a forwarder, imports and shi...

Resolved! How ebay break distance selling laws / and assit sellers to do the same

after making a police report, and trading standards, this is sad story of how ebay will assist sellers to break the law and rip you off. myhermes / ebay fiasco on law breaking I bought item from seller, myhermes were involved that says it all really ...

Buyer Would Like Refund. PayPal takes 3-5 Business Days to Withdraw Money from Account

Hello,I am attempting to issue my first refund. Unfortunately I already withdrew the money from my PayPal account, and so I tried to refund, assuming it would just draw from my primary payment method, but instead it said there was an error because my...

appeals and covid

When is ebay going to have the appeals department up and running in the US again? Right now, it's only via email (not phone) and clearly not happening in the US.Are we going to be able to appeal Appeal Decisions that were made by overseas CS reps tha...

User avatar by Trailblazer
  • 301 Views
  • 6 replies
  • 2 helpful

Refund issued without my approval

Buyer was demanding and blaming me for something he or USPS did! I am out 50.00 and Ebay and USPS is not giving me my money back even though it was insured. The buyer never shipped my item back. They buyer lives in Puerto Rico. Well known for missing...

User avatar by Adventurer
  • 905 Views
  • 14 replies
  • 0 helpful

Refund

I received a return request from a buyer who claimed the plant arrived damaged with broken and dead stems and not as described. I'm willing to give a refund but I sent a message first and asked a buyer to provide the pictures to get a better idea wha...

Resolved! USPS Priority International Price Discrepancy, Listing vs Calculated shipping

Hello,Huge discrepancy in shipping cost shown in listing vs calculated shipping. I have an offer from a UK buyer. In the listing the shipping charge is showing $40.49 from US to UK. Went to "sell similar" to check the box size and weight that was ent...

User avatar by Adventurer
  • 395 Views
  • 13 replies
  • 0 helpful

Aftershaves Are Not A Fragrance

Recently sold a brand name Splash and referenced it as a popular fragrance and showed a photo of it with the cap off so they could see it was not a spray and confuse it with a cologne or perfume, further, and as with all aftershaves it was listed in ...

User avatar by Adventurer
  • 509 Views
  • 8 replies
  • 0 helpful

Postage

I paid for 24 hour courier service Wednesday morning when I placed my order. I’ve only just received my delivery now, Friday afternoon. Am I entitled to get my postage refunded as I paid £9.99 to get next day delivery but didn’t get this service? Tha...

"Awaiting Delivery Scan"

I had a buyer buy $800 worth of items from me. I shipped on the 19th of April, insured for the full value. Buyer was going to need to sign for the item.Last tracking info:April 24, 2020, 7:10 amOut for Delivery April 24, 2020In Transit to Next Facili...

User avatar by Thrill-Seeker
  • 4461 Views
  • 32 replies
  • 3 helpful

E-bay is at it again

•In the event of a refund or cancellation, the variable portion of your final value fees will generally be returned to you, and eBay will retain only the per-order fee. WELL how about that here comes the double standards. If they keep anything fees. ...

Tracking indicated package hasn't moved

So I ordered an item via the Global Shipping Program on June 13th, from Rochester, Minnesota, and package tracking indicates that tracking details were uploaded on June 17th. That's it, no message since then. Parcel is supposed to be delivered by Jun...

User avatar by Adventurer
  • 258 Views
  • 2 replies
  • 0 helpful

Resolved! EBay automatic RETURN POLICY

I'm getting sick and tired of the ebay money back guarantee policy. They claim bids are binding and give specific examples of when you can retract a bid or cancel a transaction as a buyer. You dont need to worry about that. All you have to do is once...

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