Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer Shipping Options

Where does a buyer choose the different shipping options?I have 4 options: USPS Priority, USPS Parcel Ground, UPS Ground, and FedEx SmartPost. The buy keeps messaging me asking where he finds the options. Does he put the item in the cart, and the opt...

DHL Hands Off International Packages To The UNDEPENDABLE US Post Office

Bought items from India to be delivered to USA with high cost 3-5 day shipping/signature required, on Aug 14. Package finally arrived very torn-up, taped together & beat-up on Sept 8th in my mailbox. Mailman never bothered getting my signature. Track...

USPS returned package due to COVID (international). Says EBAY has to initiate refund inquiry. HELP

We shipped a package to Columbia a few months ago and a month later it was returned, saying undeliverable due to COVID. No planes flying to Columbia. We paid USPS around $130 postage. USPS says refund claim must be initiated by eBay, not us, since we...

Surprise Partial Shipping Refund

So, a few hours ago, I received an email from PayPal regarding a shipping refund: "eBay ruled in your favor in your dispute case, and a partial refund of $1.25 USD was sent to your PayPal account for your purchase from eBay Inc Shipping." I thought t...

Paypal partial vs. full refund

I woke up to a note from the winning bidder, wants to reverse transaction. Luckily I had not shipped it although I printed the label. I voided the label and went to PP to do a refund. Item price was (approx) $50.00. I saw that if I gave the whole amo...

eBay glitch in calculating shipping cost.

Maybe that I am wrong but I wanted the cost for a 8 X 8 X 30 box sent by priority mail. The cost shown was over $32.00. This cost was for a oversize box, over 108" combined length and girth. I repacked the order in a smaller box and the shipping was ...

Bought postage at post office, information not available

So I had an order that I had to split into two separate packages and I had difficulty with buying the labels through eBay. I ended up going to the post office and just shipping the packages through them directly. Its been more than 24hrs and the info...

eBay international lost package. Charging me for refund...

Long story short.. I shipped an item that was $900+ and didn’t get insurance. I swear I shipped via GSP but they’re saying I didn’t. Here is where I’m confused. I never got the money from the buyer in PayPal. However, eBay took the $900+ out of my Pa...

I need help please

I bought a LHD657 from a guy who says he's from Brooklyn NY. Nothing in the world I ever wanted was a nice home theater system. This looked great, sounded right(the description) and had good reviews. 1 it took a month to get to me and I'm 2hrs away, ...

Buyer requested refund for lost item.. tracking now shows delivered

So I just realized this after my last question. shipped $900 worth of items To Mexico via eBay International (no insurance) and delivery was between June 22-july 29. Item got lost in transit so the buyer requested a refund. I did not give the refund ...

GSP got item stuck in customs.

Hello.On August 19th I filed an "Item not recieved" claim because the Pitney Bowes (GSP) failed to get my package delivered to me in Mexico. The item was held up in customs (in the Mexico City International Airport). DHL has informed me that I must r...

New Label Flow Enhancement - Changing Weights and Dimensions

brian@ebay, tyler@ebay Good morning Gentlemen, This morning I went to print labels and see a new label Flow Enhancement was added ... the little up and down arrows to change weight and dimensional values. Pros and Cons as follows: Pros: none Cons: -T...

how do i do with the potentially liar buyer??? Have u met this same situation

This is what i am dealing with recently and has not been resolved!The buyer bought a coach handbag from me and requested such demand like" no ebay invoice, no ebay sign ,ship it in generic box and needs signature upon delivery!" And i did what he dem...

Invalid Address email

Invalid Address email. My Address is absolutely correct. I received many items from various sellers and this same seller before.I contact them many times. They don’t reply me. They sent the Invalid Address email and required my action. I replied it. ...

Resolved! Unable to escalate claim..

I have raised a claim against a purchase recently.I have contacted the seller multiple times without a reply. I have received a message saying I can have eBay step in beginning 9th of September. Currently it is the 10th and I cannot find an option to...