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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer wantsa refund on item that was sealed.

I listed and sold an electronic wireless blood pressure monitor which I had never used. The original packaging has a seal on it and I never opened it. I sold it last week and now the buyer wants refund with a claim that the device is not working. How...

Someone else re-routed my package to another address

I believe this is the second time it happened with this seller but I didn't catch it the first time. The seller originally sent a package and gave me tracking, but it ended up sent to the wrong address in another state so they later sent a replacemen...

Seller wants to rip me off?

I paid over $17 for 3 dvds 1 of which was scratched to hell.Seller wants me to return all 3 dvds and wants to only give me $8.50and i lose all 3 dvdswhat should i do?

Potentially scammed, buyer claiming they didn't receive both items yet I shipped both

I sold 2 of the same item to someone on eBay and they claimed they only received one. I think the person is trying to scam me and I don't know what to do. I have the USPS receipt that says the package weight was 3 lbs and 6.5 oz so there was definite...

Automatic Return Acceptance Not Actually Turned on

I recently sold an item that a buyer claims was missing something when it arrived. While I know this was a lie - he cut pages out of a book - I went ahead with eBay's direction and worked out a return for him to return it at his cost. 1. Buyer filed ...

Global Shipping Program Damaged Item Claim Possible?

I have my first Global Shipping case of an item damaged in shipping. I can find no clear description of GSP that addresses handling this situation. Is there a process for filing a claim or is this just the Seller's loss? It isn't financially feasible...

please help with missing items

Hi everyone,I sent a box of items with multiple items to a buyer, the box was opened and everything missing but the ipad!The ebay rep was so rude and defensive and wouldnt file a claim to get the money back for the buyer....please help!

Half of the items missing, strange seller's behaviour

Hello!I am looking for some kind of advice.~One month ago I bought some useful electronic components from an US seller valued >$100.When his parcel finally came to me, I revealed that half of them was absent, especially the most important and necessa...

USPS package routing (?!)

Did anyone else experience this? I am expecting to receive a package to Detroit (from MO 65721), which made it to Indianapolis, and then was sent in the opposite direction to Tennessee (which adds another 5 hours to my package' traveling time). In th...

seller wont offer proper refund

I have an item that hasnt arrived, outside delivery estimate was 22/5/20. Seller is offering refund if I agree to pay for item when it arrives. I want a refund and a postage paid option to return item if it arrives. Ebay cant help as I previously rai...

Import charges

Why are we still being charged import charges? I thought July 1 2020 ...all import/duty charges between the US and Canada were free for purchases under $150???

Need help with printing shipping label

Since one week I can't use shippo , every time I try to print a shipping label it says . It’s not you. It’s us. can someone help me with this problem. Our server is down, but we’ll have things back to normal soon. If you still need help, visit our

Anything other than freight as an option?

I have my items listed with freight shipping, which isn't true, but I'm able to list all 50 a month this way without needing to input information. The items that I list are at another location where a shipping team can give me an estimated shipping c...

Help wanted to buy from Canada

There's an item I'd like to bid on (and hopefully win) which is listed on eBay, located in Canada. The seller (a business) won't ship to the United Kingdom -- will only ship to the US and Canada. I'm looking for someone who can help. Looking for some...

Resolved! eBay-integrated shipping carrier requirement

So today's announcement lists the various international carriers that eBay will support for not received claims. The USPS is NOT included on that list? Now I understand that the USPS does not provide definite tracking to some countries. But it seems ...