Shipping

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Shipping delay questions...from a seller....

Hi all! With packages occasionally being misdirected or lost how helpful has Ebay been to you? When a seller is entered in the Guar. Delivery program and a package is delayed, who contacts Ebay for their adjustment-seller or buyer? For sellers not en...

Should I contact a 'closed case' customer after they've been given a gift from ebay?

Customer returned item- now unsellable condition and I gave 50% back. They opened case and were awarded the other 50%. The reason I gave 50%- it was now used, now opened, and now ruined, and I included 2 pictures- 1 of the item and 1 of the instructi...

Combined shipping

A buyer bid and won two of my listings. He has paid for one but has yet to pay for the other. Both items are to be shipped priority and it will be possible to ship both items but the weight will tick up the shipping costs about $2... I messaged the b...

Unable to close out dispute so seller can send out product

Hello all. I'm having a problem with the seller he will not send out my new merchandise because I had a dispute open I tried to close it through eBay but was unable to. I contact eBay told him the situation and they are for me that the seller can ind...

Resolved! Limit to void label: 5 days or 5x24 hours?

I want to void a USPS shipping label created 7/10 at 12:52. It is7/15 14:34. I am not given the option to void. So, tough luck, the actual limit on void is not 5 days, but 5 x 24 hours? Please someone confirm so I can stop looking for a "solution". T...

"Item being held at post office per customers request" I went to the post office and it's not there

So last week I ordered a new phone that I was in desperate need of. On Saturday morning the tracking number said that it was being held at the post office per my request, I never requested this but I was more than happy to go into the post office to ...

Package shows as delivered buy buyer says they didn’t receive it

Needed some advice. A buyer said that his item didn’t get to him but the tracking number says it was delivered in the mailbox. I sent it with first class mail without insurance. He said he’s going to file a report with the USPS and should get back to...

International shipping

Wondering if anyone is having problems with international shipping since the quarantine? Is it running the same as before or not at all. I haven’t had any international sales and was just wondering. Thanks

the item that i want a refund doesn't appears on items that i bought

Hi, i did bought some items to the same seller, but the estimate delivery after doing was more days after because the Covid. OK. The longer estimate date was on 25 of June and the thing is if i want to contact Ebay the item doesn't appears on the lis...

Can't ship to Hong Kong. Not sure if it's Covid-19 or if it's something within my control

Problems shipping to Hong Kong for a new buyer. Any suggestions on what to do? I'm thinking of canceling and just letting htem know the situation but I would like to complete the order wich the customer already paid for. I have the following notifica...

Received a message from someone who wasn't the buyer asking for change of address

Hi all -- I sold an item yesterday. The person has paid and I am planning to ship today. I got 2 messages from 2 different user names, that weren't the winner, stating THEY won the phone and need an address change. Now, I know this is a scam and I wi...

Show Form 5630 on phone?

Our Post Office is asking us to print Form 5630 when we bring in multiple packages. Is there a way to pull it up and have them scan it from my phone so that I can avoid printing a new sheet every time we ship?

Resolved! Clear case of buyer swapping out item, wins claim and we lose $500

Hi All, Not sure where else to go from here, we had a buyer who signed up for ebay the day they placed the order with us and, within minutes of the item being delivered, started a return request saying they "didn't like it". The item was returned to ...

Seller claims I purposely broke laptop and returned it, won't refund money.

Hey all, Im in a bit of a serious situation. I recently bought an Acer Nitro 5 laptop from seller and discovered that unfortunately due to shipping it was damaged. The screen had lines and flickers going down it. I opened the laptop to see if the cab...

Resolved! Getting a refund for an item that hasn't been shipped to me yet.

Alright, I purchased the NECA Halloween III action figures from this guy and he said that it would take 10 business days before he would ship it to me because of covid-19 which is bullcrap. Anyway I went ahead and got tired of waiting so I put in a r...