Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Please help! I need to get in touch with ebay

I ordered 300 of something but only received 100 and I'm trying to get ebay to step in but I keep getting a "technical hiccup" message and I only have until 3 p.m. today, my 24 hours are up at that time to report a problem. I have previously reported...

USPS Problem

I bought a 30$ item from a seller which is kind of a lot of money to me and the item showed it was delivered in the mailbox but nothing was there. My neighborhood is very trustworthy and I have never seen a theft report. We tried to solve things out ...

damaged shipment/missing part

Received item around 10/4/20 that was damaged in shipping and missing a part. Seller sends emails that he will fix but hasn't done so yet. Last email didn't even make sense. Can I get eBay to help me?

New Ebay INR policy is insufficient

It's great that eBay has taken minor steps to address the current shipping disaster. But it's hardly sufficient. First, USPS has stopped most of its regular scans. Many areas are not doing origin scans or transit scans. As a result, the "accepted" me...

broken items what to do as seller

I have had a lot of problems with USPS breaking my items that I sell, Yes I do the right thing and refund the money or offer some back if not all items broken. yes I pack very very carefully . The problem is USPS will not do a refund with out the ite...

Bought and paid but seller is non-responsive

Hi,After a week of very slow communication between me and the seller, he promised me to ship the item the next day.I was convinced, his 131 stars postive feedback also helped.I paid with creditcard (not with paypal), after the day passed, no updates ...

BUYER ERROR.....What about PARTIAL REFUNDS

Why can't EBAY, give sellers the ability to PARTIAL REFUNDS. Buyer demanded refund because remote didn't work on a set of lights. I paid for return shipping when I received the package, I noticed they failed to remove battery protective strip on remo...

USPS Excess Shipping Fees taken thru Managed Payments; IN ERROR

It appears that USPS is now using the "managed payments" program to collect additional postage fees that are automatically deducted from our available funds at eBay. However... both charges they assessed this week are in error. They somehow raised th...

Incorrect shipping method after item sold

On a few recent sold items, when I go to print the shipping label rather than showing the calculated flat rate cost based upon size and weight I entered when listing, eBay has automatically selected the USPS flat rate envelope. for $7.55. When listin...

Non-cooperating seller - Willing to Return Damaged Item - Repeatedly Refused and Disrespected

This is quite complicated. I feel like I have been as reasonable as much as I could to this seller. (Further details at end of initial post.)I have:Gone directly to the seller to solve the issue and spent days with seller not asking for or accepting ...

seller using wrong return address

seller is using the incorrect return address. Buyer beware!!

USPS Richmond, CA Sorting Facility - posted Dec 6, 2020

What is going on with USPS Richmond, CA sorting facility? I recently sold some items and shipped out. Once they leave the post office the packages normally go to the USPS sorting facility San Francisco, CA now my packages seem to be going to Richmond...

Buyer says he can’t receive usps mail at his address?

Hi everyone, I just sold a very pricey item close to $1,000 and the buyer made a remark he wants the package sent by fedex or ups because his address for his packages to be shipped to can’t receive mail by usps? I thought this was kind of odd so I’m ...

Return to Sender, buyer still wants item

Hello!I was just contacted by a buyer today, letting me know that she did not realize that USPS does not deliver to the address that was provided when she purchased an item from me recently (apparently it is her parents' address which is why she didn...

how to change the address of the package that already on the way

got an message from client that she wanna change her address because she moved to other state but the package already shipped out few days ago ...what should I do