Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

tracking status not correctly shown in a return request

I started a return request 3 days ago I got the return label and use it to return the item using USPSthen i fill in the tracking number in ebaybut today I checked in ebay the tracking looks like strangeThe carrier info is not shown and seems not vali...

standard envelope

I went into my business policies and added this option, than someone bought a $190 card and selected this option. Consequently, I deleted it from my business policies:Am I doing something wrong in setting this feature up?A} I thought this was only av...

standard shipping envelope

Can you use an envelope size 5" x 7" with a cardboard insert for trade cards less than $20 and 3 oz? Ebay recommends their 6" x 8" paperboard mail jacket, would it be the same as the cardboard insert?

UPS shipping - how to start a claim

I shipped three packages for one ebay transaction via direct hand off to the UPS driver - somehow only 2 of them show origin scan and tracking. UPS directed me to file a claim to start a warehouse search but when I try to file a claim on UPS site as ...

Resolved! partial refund or ?

I bought a used laptop on eBay from a brand new seller.The auction claimed "Used LIKE NEW". Carefully maintained, no damage on keyboard or scratches on surface or display screen.It turns out that the ENTER key on the keyboard is broken.After charging...

Question on Returns for selling a coin

If I made a slight mistake on a listing and 7+ days after someone payed for it/bought it looked at the coin closer and pointed out that I made a mistake, is that included in the eBay guarantee policy? I had the listing marked “returns not accepted”, ...

Resolved! Seller didn't do what they were supposed to do

I submitted a dispute to Ebay and the seller agreed to refund me $25 and asked me to close the case, which I did. I have not received the $25 refund. When I try to open another dispute it tells me its closed. How do I resolve this? Sorry guys, I'm no...

Ship cover insurance

How many other eBay stores have not been able to print a shipping label with ship cover insurance? " Something went wrong & we were not able to generate a label" in red appears when I try to print the label. This is going on almost 2 years. eBay's ex...

Resolved! International Shipping, so many questions.

I sold and shipped my first international package. The Problem is that I have Free Shipping. So my $150 item costed over $75 to ship. How should I deal with this, go foreword?

Ebay shipping

How do I change shipping cost on sold item to save buyer costs. Cannot change the amount I had figured before I got item boxed and would like to ship ground instead of priority and the invoice comes up the same no matter how I ship 138.00 ground or p...

21 year ebay seller and I'm at an absolute loss

I've been selling on ebay since 2000 Tonight, I find on my door step a large, heavy box from an address in Nevada. Inside the box, Is a Dell desktop computer, keyboard, Mouse, Power cords, everything you need to set it up. The shipping label is addre...

Defects on certain transaction are WRONG & UNTRUE. EBay refuses to change or correct it.

As an extremely honest person, I always state the true to customers and it appears they usually appreciate that too. I have had a couple instances where delicate stemware was damage while packed in storage which I discovered when I pulled them to pac...

Calculated Shipping Help ?

I think I need some help. When I am setting up an item for sale and choose calculated shipping, I do a preview of the item and under shipping it shows "calculate". But when I actually list the item it fills in a dollar amount which I believe is based...

How long before returns time out these days?

Do any of you know the timeline for a return to time out? I know eBay extended the timeline in the Spring, but I think they rolled that extension back in the Fall. Screenshot is from a remorse return filed Jan 9th. Jan 27th has come and gone, obvious...

Global Shipping Program Returned Sold Item to Me with NO Explanation

Buyer is in UK. I sent item to GSP using label for this transaction provided by Ebay Shipping. GSP put a new label on it with MY name and address, not the buyer's, and sent it back to me First Class Mail. No explanation. Simple, benign, small item. P...