Seller News: July 2025
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The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...
Why does the buyer have 2 pay to return misrepresented item to seller?
Recently I sold an item that was approximately 10 lbs and had 14x14x4 dimensions which I wanted to ship through USPS Priority Mail from Seattle to Tennessee. Both Priority Mail and USPS Ground were $45 to ship! Yet FedEx and UPS were both around $15 ...
can someone help me understand why I have to refund the shipping to a buyer? That money is used to ship the item. She decided the purse wasn't what she thought, so she is returning. I have to pay for the return label and refund her the shipping money...
Jig Saw Puzzles are not considered Media Mail and the whole problem would be solved if ebay did not show it as a choice, They do it with other items.
I took a couple of packages today with special services and it was very quiet. What a contrast to Saturday when I also had to mail something and the place was mobbed. Not much social distancing either. Today I remarked upon this to a staffer who said...
Buyer requested a return saying the item was defective. No problem. But when I received the item back, it was not in the original box, which had form-fitting styrofoam. They used a box that was too small, and the bubble wrap did absolutely nothing. T...
Not getting credit for multi-part orders when combined into one package
I have two packages that have been shipped to buyers over 3 weeks ago. One of them updated that it's in the area last week, the other hasn't updated since December 3rd (from their nearest major city). I Just got my first refund request. I explained t...
I'm sure you all are aware of the unprecedented delays with the post office. One of my packages is late, of course, and my customer opened an Item Not Delivered case. I messaged them to tell them whats going on, they were very understanding about it ...
I sold item on 11/27/20 and shipped using eBay labels (Priority Mail) to buyers address on file.All seemed fine until 12/3/20 . Here is USPS tracking12/3/20 3:49am "Arrived at Post Office" New York NY 1002212/3/20 7:10am "Out for Delivery" New York N...
I have a customer that made offers on multiple items. I want to check the cost of the combined package. In the past, I could select "print shipping label". There was a highlighted warning that the customer had not yet paid, but you could continue to ...
I had to laugh about the recent debate concerning the election and the USPS. Fact is the Postal Service has been on the decline for the last decade with service degrading year after year regardless to who is occupying the White House or event requiri...
I live in Ireland. I recently bought a rechargeable hair clipper from a UK seller. The hair clipper was damaged so I contacted the seller. He's going to give me a refund if I return it by the sixth of January. I just went to the post office to post t...
Hi, I issued a partial refund for a shipping discount before I shipped the item, and now eBay says that the item is paid and needs to be shipped, but when I click on where I would normally mark as shipped, there is no option to do that. The only opti...
I don't often have enough money to get something nice for my husb for christmas and the 24th of dec is also our wedding anniversary. This year I did and I ordered a graphics tablet on dec 10th. It still not here, tracking hasn't changed and its dec 2...
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