Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Today i've made request on my order

item should have been delivered on 2 january . the seller doesnot response at all , today i've made request ,but accidentely i chose a refund ,but if i get my item the problem will be solved for me. ? will i get the item ? or the order is closed ?wha...

Resolved! After winning auction, buyer requested shipping to another country, now asking for cancellation

Hi there, Apologies if this is a noob question, the answer may be obvious but I've run into another set of problems recently and wanted to protect myself from choosing the wrong option. I listed an air purifier in auction-style and it sold to a singl...

Sellers also perceive ETAs as guaranteed???

So one of the popular topics of discussion during this Holiday Covid Ebaymageddon is how many people believe the ebay ETA is actually a guaranteed delivery date. I actually already had many issues with buyers in regards to this pre-Covid. But this US...

Buyer Does Best Offer - We Accept -When Buyer Pays, they Send Note to Send to Someone Else?

We accepted a Best offer after 2 emails back and forth. Buyer never mentioned or asked us to ship this to someone other them. We get the order, Shipping Address is their address but a Buyer NOTE stating to ship across the US to CA and an address not ...

Resolved! Item delivered buyer opened claim for item not received

I have tracking showing delivered to the front desk or mailroom, but the buyer opened a claim. Should I eat this and just refund or will eBay look at it and find in my favor. It was shipped to the correct address and said I had seller protection. Tha...

where/how do I generate a USPS scan form?

I have searched through messages and all over the website and cannot find how to print a scan form. I don't see any links, tabs, or anything. The only place I see it mentioned is on the page that shows benefits of printing labels on ebay and it's lis...

Package says "Delivered", No Package. 30 Complaints Recently on the Seller.

I am unsure of what to do, as I have a package that is labeled as "Delivered" (FedEx); however, there was no package delivered. The seller I bought from has about 30 recent negative feedback (all sales within the last month) all saying 'scam' or 'nev...

Canadian buyer opening a DNR case and being refunded only after 1 business day

I just have a quick question. With shipping times being crazy right now, I have already had about 3 DNR cases opened because of USPS being very slow and overloaded right now. I know buyers are getting frustrated and i am too but it is out of my contr...

A purchase I didn't purchase

I have an item that I did not(at least intentionally) purchase. I get offers all the time and unless I somehow managed to click all the right boxes to complete a purchase while phone was in my pocket, I did not intentionally purchase this item. I can...

Another shipping dilema. Buyer will not schedule delivery with USPS

This has been the season for shipping problems for sure! I have another new situations for me.....I sent an item priority mail which arrived in decent time to the buyer. The delivery scan on 12/23 said "no secure location available" and it was taken ...

Buyers who ship international for you when you don't and break it...

I'm sure I'll end up eating all this as it's the ebay way but I sold a refurbished laptop and 3 weeks later they filed a return saying the mouse key is stuck, in the pic they sent it's visibly smashed down. They go on to tell me they haven't had it 3...

Strange package from BFE

Strange package from BFE I received a strange package from BFE with a little plastic micro SD card holder don’t know why I got it don’t know where it came from don’t know how they got my information it needs to stop

Buyer refused package that arrived after Christmas

The buyer refused package that arrived after Christmas because they no longer wanted it. Purchased on the 15th, mailed on the 15th it was never going to get there by Christmas in these USPS times. Package was refused delivery on the 30th. When the pa...

USPS Major Delivery Issues to Customers.

Hi,I am sure my fellow Ebayer’s are having major delivery problems with USPS even with Priority Mail. Packages bought from Mid December are not even being delivered to the customer. Tracking says in transit. Customers are opening cases as they should...

Resolved! New Jersey Use Tax on ebay Postage

Hi, I am a seller in New Jersey and I wanted to know if I owe Use Tax on USPS Postage purchased through eBay. I can't find a definitive answer, so any information would be much appreciated. Thank you.