Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer claims they did not receive item, tracking says it was picked up directly from the post office

Sold a $26 DS game. Shipped in a padded envelope, didn't bother to get insurance (if I did get insurance I wouldn't be having this discussion haha), seller says the item was never delivered. Two days ago, Christmas Eve, the item was marked as deliver...

Anyone else not having a delay in their shipments?

So as strange as this may be, all of the shipments I’ve made during this holiday season have arrived in the normal shipping time. Anywhere from 3-6 days. I haven’t had ANY delays, and used USPS for all of my shipments. On the other hand, I have packa...

What in the heck !!!

OK, You all know that I'm a mail carrier in Ohio. Yesterday I had to work. We all got snowed in Christmas so I didn't see anyone except my aunt and uncle next door. (My daughter and son in law couldn't even get home Christmas Eve (road up to their ho...

December shipping rates

do the Holiday rates go back down again for USPS and when? thanks!!

Late Delivery, when to ask for refund?

I bought a guitar from a business in Germany on the 17th of last month (I live in California btw)-Estimated delivery was the 10th of this month.-Last update was on the 12th: "In transit to next facility"-I received this same message from the 8th to t...

Bought, Cancelled, Relisted?

Can anyone help me figure out the angle here? 1. I bought something (BIN), immediately paid for it, then got contacted by the seller saying they did not have it anymore.2. Ok no problem, they refunded paypal.3. But then immediately relisted the item ...

Seller is Offering Refund for Return but I Don't Want to Pay for Customs Fees

I purchased a product advertised as brand new from a pretty reputable eBay seller with a 99.6% positive feedback rate but they do not accept returns, although, it arrived in a condition where it looks as if the product has been used, damaged and tamp...

9 days for USPS acceptance scan

A carrier picked up my item on December 17. The first scan always happens at the regional center. In this case, December 26. Thank goodness USPS has finally acknowledged that they have my item. So now I've been taking my items to the local office and...

received completely wrong item from a seller

hi, I recently order a ps5 game from a seller and instead I received a keyboard with mouse. I start a return for a wrong item received with picture that i made, and the seller accept the return with a return label that looks the same address but is n...

How should I respond? Item Shipped, damaged,Buyers still wants to keep, Partial or Full Refund?

We Shipped an Irreplaceable Item, only about 300 of them made 65 years ago. The Buyer asked for a refund, and sent pictures of the Damaged product. Then later now the buyer wants a full refund, but they also would like to keep the item. What should I...

Seller Respnsibility When USPS Fails

I sold an item in good faith. The responsibility of delivery, of which an Ebay seller hasn’t any control, went to the USPS. It was not delivered as expected and the buyer, before contacting me, opened a case against me because of the USPS. I asked th...

Can someone tell me exactly what the USPS is doing with this?

I shipped from RI to Washington, why is my package now in the bottom of the country, the furthest from the destination it could be?? Now tracking says international dispatch ready. Are they trying to now ship my package out of the country to Mexico? ...

Global Shipping Program - discounts for buyers?

Probably everyone already knows this but do international customers using the Global Shipping Program get a discount on shipping to their countries? I ask because I've been getting a lot of orders that way, and for some heavy things. Like a large art...

Any messages since Christmas I keep expecting to be a return....

Seems I've become a tad paranoid these days. Now every time I get a message from a buyer on eBay I immediately presume it is a return because they didn't like what they received as a Christmas gift. Yet every message I've received has been a positive...

Do not sell on Ebay

I had a buyer claim an item was fake. The item was purchased from the designer store and was definitely not fake. Within a minute Ebay determined the item was fake. No one reached out to me and it would be very easy to research and see the item was a...