Shipping

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U-PIC Insured package lost, Requires buyers email address for claim (which goes against ebay policy

Hello,I had an insured package go missing on me; the buyer opened an INR case and I have since shipped the buyer a replacement package which they have successfully received. The case was then successfully resolved. I am trying to make an insurance cl...

eBay's Help Isn't Much Help At All For Us Sellers

Yeah, it's nice to have neg and bad feedback removed. It's great that service metrics won't be affected by INR's when shipped properly. It's great to get an extra 2 days to allow for an initial scan. Adding 10 days for tracking updates to escalated c...

Do some buyers think I have a crystal ball?

I get it that many buyers are frustrated. But I don't know how much clearer I can be when a buyer asks "when do you think it will arrive?" And I mention that I can only see exactly what is shown in the USPS tracking page (in transit, arriving late), ...

Buyer canceled credit card info and I can’t get payed

Hi guys I recently sold my Jordan one shoes on eBay as my post says there are no returns allowed. The buyer seemed to think twice about buying my shoes but I already shipped them out... I now have been waiting for my payment of $370 and the buyer has...

CHECK YOUR MOST RECENT INVOICE FOR YOUR FEDEX CHARGES! WAS CHARGES 2 AND 3 X FOR THE SAME TRACKING #

BIG ERRORS ON THIS MONTHS INVOICE! Being charges 2 and 3x for one item shipped via fedex... absolutely rediculous found 4 errors like this now I need to sort through 100's of fedex shipments from the last month and also double check all my previous i...

eBay Buyer Falsely Filed for “Missing Parts” I have NO Returns Policy

Hi, A eBay buyer bought an item from me, and days later, falsely filed a return case against me for “missing parts.” He claims he thought he would receive 24 pcs of the item, when NOWHERE on the listing does it state 24 pieces at all! It just states ...

Shipped several items, one broke in transit

Made a multi-piece listing and sold. Packaged and bought insurance with UPS through eBay shipping. Buyer said package arrived but one piece broke, wants refund of cost to replace item new. Was not sold at a new price for the whole sale. What do I do?...

Resolved! Buyer input wrong address, can I reroute a FedEx package?

Does anyone know if you can reroute a fed ex home delivery package if the label was bought through e-bay? And what would they charge do you think for this service? Buyer says it was their old address that they forgot to update. Also say it was succes...

Returning a refund, or The item wasn't lost after all

It looked like the item I purchased was hopelessly lost. The seller gave up and issued me a refund. But then the USPS came thru and delivered it. Better late than never, I guess. How do I go about giving the seller her refund back?

so here's about where we are

i currently have 71 packages that i've sent out 1st class, next day that still have not reached their destination. i think we're all going thru that right? well apparently buyers nor ebay have looked out their window in the last 9 months. USPS is wee...

Stop using USPS for shipments

Got to start offering different shipping methods.in the last 4 months 2 shipments got recieved and at different stages in shipment disappeared.have one right now that’s taken 5 days from Louisiana to Atlanta,last 40 miles and lost in limbo now for 5 ...

USPS Delays Effecting Late Shipment Rate

With the holiday volume and COVID-19 precautions, USPS is severely delayed as most of you probably know. I am already being hit with late shipment rates from eBay. For example, I had two orders placed November 30th. I dropped them off at my local pos...

Resolved! Does Global Shipping open and repackage our packages?

I sold an item to a Canadian buyer. Once it reaches the Global Shipping place in Erlanger kentucky, do they open the package so they can list contents on customs forms, or do they just attach an address label without opening?Have the shipping delays ...

Ways sellers get around not issuing a promised refund

I am so disappointed with eBay and their lack of buyer support and protection. I purchased an item that when I received it I learned was a piece of chintzy junk it is. I requested a refund and was promised a shipping label, which I never got. The sel...