eBay

Damaged USPS package arrived with no product inside

I sent an item from Nevada to Connecticut first-class with tracking number. USPS tracking shows item arrived in Mass. then on to Conn, where it states, for the first time, VISIBLE DAMAGE, EAST HADDAM, CT 06423. Buyer notified me today, item was not i...

your thoughts on unfair actions by ebay

Hi all,It does not happen very often but these few times ruin the whole experience.The latest situation: I am a perfume collector so I know when the perfume is good or not. I put one very good one for sale. It was bought by a person in the US and I a...

Shipping + tax/customs money not refunded, item was never shipped

Hey! I live in Germany. I ordered a laptop yesterday from PA, US. The item was never shipped. I've requested the order cancellation. Got a refund today. Total purchase amount: 1153.77 USDAmount refunded: 888.65 USDShipping + tax/customs: 1153.77 - 88...

Poor USPS mail handling

To eBay upper management: Why are sellers being beat to death, funds being held, because packages with tracking have not been delivered yet?????eBay and all mail / package carriers have been posting notices that the pandemic, heavy mail volumes, holi...

Parcel tracking

Hello, a few weeks a go i ordered a fan for my Playstation on Ebay. The track and trace worked fine until the fifth of january this year. The last update was arrived on distination hub. Can somebody please tell me if it’s in my country already. And p...

Global Shipping program

I have been unable to combine items to ship in Global Shipping Program. And I cannot find how to do this. Can someone help me with this?.Thanks ahead for any helpBob

Shipping to Military FPO AP

This is the first time I'm shipping to a military address. I'm the seller. It's 1 item (athletic shorts, to be exact). I went to pay for the shipping label and it accepted and printed fine. However, no customs form at all. What gives? I'm supposed to...

Is this shunyou post or sunyou post?

Bulk shipping after buyer paid

With the new payment system is there a way to refund part of the buyers payment to account for the decrease in shipping cost? I would hate to get a bad review because the buyer didn't read that i offered combined shipping with a small handling fee.

item damaged in the shipping process I want to file a claim with the USPS

My customer sent me a picture of the item they purchased from me and it was obviously severely damaged in the shipping process. How do I start the process to file a claim with the USPS. does the customer initiate it or do I initiate it?

shipping options

What happened to USPS Parcel Select when printing labels? Customers pay for this delivery service but when I go to print the label that service is gone so I have to use Priority Mail and I have to cover the difference. How do I fix this??

eBay sides with Buyer dispute over shipped item arriving late

I shipped a book via Media Mail and posted the USPS tracking number. The buyer, despite the well publicized delivery delays due to the holiday shipping rush compounded by the COVID-19 pandemic, filed a claim for not receiving his item on time. eBay r...

Lost in postal space??

What do I do?I bought an item on the 15 th of December and it was shipped out on the 17th (Ohio to Colo) Priority, Tracking shows it is still in ohio and only moved once to a different mail center. Here it is the 10th of Jan and still showing in ohio...