Shipping

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Late shipments during holiday/pandemic

Lately I have had to deal with a few cases opened up for “late” deliveries on items still in transit. A day after the expected delivery date, the customer opens a return case. Ive seen Ebay automatically provide refunds if the item is not marked deli...

What does this USPS pattern mean?

After 17 days of no record, a package finally arrived at a buyer`s local post office. At 6 AM, the package was out for delivery, and at 8 AM it arrived at a different post office with a different zip code (not the buyer`s zip code) in the same city. ...

I sent item through ebay 12/6, and last tracking detail is dated 12/15 showing item is in route

If I eventually agree to refund the buyer after 7 days of no activity, can I also have ebay file claim against carrier, USPS in this case, since I purchased stamps through ebay?

Anyone know if USPS has touched an item that shows Shipment Received, Package Acceptance Pending

I ordered some items on the 10th and the tracking shows two things - Shipping Label Created, USPS Awaiting Item with date and locationShipment Received, Package Acceptance Pending, next day same locationThe main info at the top just says "Accepted".N...

No email from USPS

Mailed a package over the counter today and made the mistake of not selecting email AND print because the machine was acting up. As of yet no email has come. Is there any other way to pull it up? I paid with a debit card. It hasn't processed yet but ...

Void label due to mail delayed

I have dropped off a media mail that never been scanned into the system. I checked with post office, and they have no idea where my item could be at. So my question is, If I void the label, will they send the item back (if they happen to find my mail...

UPS Damage Claims

I just started using UPS, in addition to FedEx and USPS. Have had several drops and damaged packages. My first claim, UPS apparently paid Ebay! On the phone and chatting with both for hours lead to no resolution. Now I have an expensive damage claim ...

uh?

Packaged shipped out Dec 11th, from OH.In transit (destination is OH zip code)Dec 20th processed through BOISE, ID 83708 WHY 6 states over??

Any way to avoid supplemental shipping fees

Most of my items are - customer pays shipping. I have the exact size and weight. When I go to purchasing shipping though EBay the price changes and usually Fedex prints as their USPS label. I just logged in and say $33.00 of Supplemental Shipping Fee...

Product came listed as used but wholly non-functional

I purchased a BB gun that was supposedly was in working condition. The seller said it worked last he checked. It came not shooting. I tried to refund but he just sent me a copy-pasted version of the description with the words underlined "last I check...

Priority Mail international large flat rate box

I looked all over online on the USPS site. Where can i find/order/purchase a Priority Mail international large flat rate box?

Seller Only Issued Partial Refund after Receiving Returned Item

I purchased a tablet case for my Samsung Tab 4 10.1. The seller has clearly stated that this case is for this particular model tablet. When I received it, it turned out to be a case for a 7" LG tablet. I immediately requested return with the reason "...

Hey Ebay you want to make more money? Ebay Standard envelope rollout

Since Ebay is in the business of making money and their stockholders happy. I have a suggestion, which will likely be glossed over but hey it's worth a shot. You need to expand standard envelope to multiple categories and not necessarily the ones tha...

Buyer Requests Return Beyond 30 days Due to Defect

Sold an item to a buyer over 30 days ago (to the date it was delivered to them). They sent me a message saying the item had a defect and sent a pic of the small defect. I did not notice the defect when I posted it on eBay, so I did not call it out in...

How can a create more rate tables

Hello,Is it possible to create more than one postage rate table? We are selling different quantities and we need to create a different postage rate table for each category. Is it possible to do this? As by now there is only one that is saved which is...