Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

International iPhone sales from the USA

Regretfully, after too much history of unpleasant international sales of family-owned iPhone sales, I have resolved to discontinue my international commerce.

Ebay charged twice to refund to buyer, how can I get my money back?

So here is the story, I sold a pair of almost brand new running shoes, the buyer claimed that they did not fit the description and wanted a return at 2/11. At that time, ebay already froze the fund from my paypal account. After the buyer has worn the...

Have something to VENT about... Let's do it here. I'll start.

What's with buyers who don't know how to look up their tracking info on ebay!? It's 2021! Who doesn't know how to use tracking numbers??? Why do I have to hold their hand and tell them where their package is when the information is right there in the...

Refund Canceled

I purchased a G042545 Donaldson Air Filter Housing For Kohler Engine on Jan 10, Order number 21-06395-36387. The item was received damage and unusable. A return request was initiated, Return ID5173976321, Request amount $41.02, Seller djwhit844. The ...

Shipping problem

I have the same problem, not able to print labels. I have media mail and it is grayed out. Also having with regular shipping. I get a message to edit labels (but can’t get past this point) I was told technical issues a few days ago, still not working...

Item stolen in shipping

I purchased an item and the customer shipped it with a tracking number. When I received it, it was marked from my local post office as a damaged box. The item I purchased was not inside. eBay denied the claim because I said I did not receive it but t...

No refund received from Ebay.

Refund not received. Waiting since 2-7-2021. Ebay phone # (866) 540-3229 stops serving. How can I contact Ebay to get a verification of refund? Frustrated.

Ebay standard international billing glitch

I recently started using ebay standard international shipping and noticed a billing problem for all the packages. The cost of shipping that the buyer pays does not get included in the total. I am not receiving the correct payout on these items nor is...

Has eBay changed their policy for Return Shipping Labels?

I received a request for a return today. Previously you could either provide your own or you had the option for eBay to issue a USPS return shipping label. However today the eBay message is now stating: Here's what you need to do:Buy a return label w...

Lack of Carrier Scan

I generally don't worry about USPS scans because I use a Post Office with 1 employee and I am generally the largest customer. However, I looked at my Seller Dashboard and see 3 February shipments with "No Carrier Scan", except that in Stamps.com I se...

After payment done seller telling they do not ship for my country.

I have paid for Bluetooth ear buds and after i done my payment seller telling that the wont ship that to my country. Also they requested a cancellation telling that i dont want that item. How can I refund my money?please advise

What to do next about return that hasn't arrived yet

I have an item being returned. I agreed with the return on Feb 11th and it was put in the mail to me on Feb 16th. On the 11th, Ebay held money for the refund. Since then, it has not moved. I requested tracking updates from USPS and it is still showin...

EBay says opt into the delivery on time ( they set it ) program they have made now.

EBay if you will not let customers file a claim because they did not get there item on time, I may consider it. The USPS is still below standards on delivery time. The USPS still needs fixed before I will Opt into that program. As of today I have 3 p...

Seller keeps item and money??

So I received an item which arrived damaged, so I created a return and sent it back. She's received the item today, but the case closed with ebay taking her side. I then contacted them, and appealed and the case was in my favour. So a few hours later...

Ebay tracking fails so now my funds will be withheld?

I used ebay standard envelope and that comes with ebays tracking and now its 2 days late, so the buyer wants to file a case, now my funds are being withheld, ebay has horrible customer service because this is where you go if you have a problem like t...