Shipping

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When did eBay turn into Amazon on returns?

So a customer ordered an item on Feb. 7. It shipped out today, and as soon as the customer got the tracking information, she cancels her order saying she's changed her mind, because she needed it for Valentine's Day. I see that eBay has automatically...

Resolved! 9 Days, no shipment, seller created 2nd label

Hi everyone - I bought a product from a seller who hasn't shipped since the purchase 10 days ago; I sent them a message stating I would open an INR by the 11th day (One day after the last day to receive the product). They stated they would ship Monda...

Seller shipped high value item without signature confirmation and proper insurance

I noticed that a laptop that I recently purchased for close to $1,000 (MSRP $2,499) was being passed onto USPS by the seller for transit without verifying eBay and PayPal's policy that any item over $750 must include Signature Confirmation and was pr...

Trying to send two items in one package

I tried to combine the two items one buyer brought from me. They made to purchases without asking to combine them. I chose to combine them in one package and ebay is trying to get me to print up two labels. Ebay looks like they are making it harder t...

My selected shipping option is not available when paying for the label

I am trying to ship an international package and UPS was the only carrier I was able to select when setting up the listing. When going to pay this option is not available. Please help.

Shipping label payment options

Since Ebay has changed to the Managed payment thing. I no longer have money in my paypal to cover my shipping label cost because all payments from sold items go to my bank now. I personally think the managed payment is a complete hassle & has cause u...

How to refund without return request

Apparently the item was damaged in shipping and the buyer has let me know but hasn't filed a return request yet. I told him that I would just issue a refund for it but now I am not seeing any option anymore to cancel the order or to refund the money....

Buyer Requesting a Return at 31 Day Mark?

I sold a set of candles on January 4th and tracking shows them delivered on January 9th. Buyer left me positive feedback and I did the same for her. Transaction completed. Now, today she is saying that the candles are not authentic, and do not have a...

Resolved! Messages from Ebay regarding 14 day returns

Every time I log into my seller's page, I get messages telling me that I need to edit a few listings because my 14 day domestic return policy is no longer accepted by eBay. I tried to go in and edit them today. But along with the 30 and 60 day option...

Resolved! Buyer returned an item and the "RETURN" shipping amount is wrong??

How do I edit the refund amount when the shipping was already partially refunded when the item was shipped. I refunded $21.88 when the item was shipped now the refund amount on the return shows the full shipping amount? I went into the "REFUND NOW" l...

Resolved! Shipping questions

Hi, I've never posted here before so I hope I'm in the right spot. I am about to list a karaoke singing machine and I noticed that media mail is an option for shipping- does this automatically mean that my item qualifies as media mail? I just read ab...

Seller sent the wrong item and didn't refund shipping costs after agreeing to

So, a month ago I bought a hair dryer from a seller but the one I received was of a different and much cheaper brand than the one listed. Because of this I was able to send it back last week. Under these terms the seller is supposed to refund the shi...

Bought a LEGO set from Italy and Looking to Return

Hello, I bought a LEGO set from Italy but the description and photo that was provided did not match the item I received and I am looking to return it. I already went throught eBays return process and the seller accepted the return, but I am running i...

Resolved! Is there a reason why ebay doesn't charge the buyer $0.30 when they cancel a paid order?

It's now happened to me 3 times in the last 3 months or so, but is there a reason why the buyer isn't charged the $0.30 when they cancel an order they've already paid for? I know $0.90 is not a huge amount in the grand scheme of things, but it's more...

USPS tracking only shows I made a label

USPS tracking only shows I made a label. Watched postman pick it up, but nothing scanned & still says the local post office is awaiting me to give to them. Occurred about 8 days ago, and packaged never scanned into the tracking system anywhere along ...