Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

FED EX 2 DAY SHIPPING

using ebay's shipping service...---FEDEX HOME DELIVERY: $15.94FEDEX 2 DAY: $13.63---I selected FEDEX 2 DAY for $13.63 and was billed $35.41!I called FEDEX to confirmed thatboth the size and weight of the item MATCHED (the one they gave the package - ...

Calculated one weight and printed label, then corrected the weight and printed label

So I've printed two labels, one about double the cost of the first label. I went to Post office and used the correct, lesser cost label. I have the unused label 9261299998825440449210. It says its waiting for the package to be delivered. I cannot see...

How do I schedule a UPS pickup using managed payments?

When I fill out the form on the UPS website to pickup a package from my house, I don't know what payment option to choose since we switched to managed payments. Does anyone know? When I drop it off at the UPS store they just scan it and give me a rec...

Something went wrong and we were not able to generate the label.

Having this problem when I try to print shipping label. Anybody else is having the same problem today.

Return Request for an International Order

International buyer ordered an product that was shipped and is now requesting a refund due to changing his mind. According to tracking, the item is in New Jersey so it hasn’t gone very far, but I’m not sure how to cancel further shipment or how to be...

Non return item

I'm looking at an item that states that it's non returnable (food processor attachment), but also states that it's backed by ebay money back guarantee.What happens if the item is no good and I don't want to keep it?

Is there a way to change Ebay's Estimate Delivery time?

I'm selling stickers that are around $3 and I feel like charging $3.50 for tracked shipping would really drive the business away. So I've always been sending them out via envelope and stamp without tracking. Recently though, with all the snowstorms a...

Buyer Requesting Return

So, after a long debacle, the buyer finally requested a return. For background information, read here: https://community.ebay.com/t5/Shipping-Returns/Buyer-Requesting-Return/m-p/31663070 The night I made the previous thread, I ended up sending a mess...

How do I create more professional shipping labels?

I don’t like the eBay shipping labels. How do I create more professional labels?

the buyer says it has not received it and asks for a refund. What should the seller do?

The package shows that it has arrived, but the buyer says it has not received it and asks for a refund. What should the seller do? The Resolution center has refunded the buyer's payment, The Resolution center has refunded the buyer's payment, Then wh...

Resolved! Can eBay refund a buyer for return shipping of a damaged item?

I purchased a bicycle which arrived with a broken part. I started a return request, but somehow it shows the wrong reason, instead of "Doesn't work or defective" it shows "Doesn't fit" and seller obviously doesn't want to pay for returning it. I've c...

Avoid a shipping defect?

I mailed an item on February 19th - due to arrive on February 24th. It didn't, the buyer contacted me, I responded. On the 25th the the buyer - exhibiting little patience!! - opened an item not received case. I've stayed in contact with the buyer reg...

Find tracking for item passed 90 days

I got a package that returned back to me from Russia. It was sent out to the buyer back in June 2020. There's tons of stickers on top of each other that when I peel off, I can't find out any info (because the stickers are all stuck together and tear)...

How long should a seller wait to get paid?

If something sells, but nobody has paid yet, should I delist or wait for payment? How long am I suppose to wait?

Item returned but no refund

I purchased a Galaxy Samsung S9 from decluttr_store (2726556) in Nov, 2020. They offer a year warranty on defects. My phone was defective after a month and I contacted the store for warranty. They offered full refund so I returned phone. It's been 3 ...