Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Question about ebay tracking...

I have a package that is shipping to me from China to U.S. and when I track the package through ebay the most recent update from Apr 24, 2021 says: "4:37am, Departed from Facility, Shanghai" But the update before that, which is from April 23, 2021 sa...

Resolved! What's the deal with this Ebay Int'l Standard Delivery?

So two months ago, my wife sold a box of baby clothes to the UK and used Ebay International Standard Delivery. The box has been stuck at Heathrow since March 13 or so. Now, the buyer (understandably) opens up Item Not Received request. We have been i...

Almost a week (6 days), after paid date (April 9)

Hello everyone on the eBay forums! So on April 9, 2021 at 2:36 AM I've made a purchase on a Supreme hoodie that's about 310 dollars, 15.32 dollars plus shipping, so in total 340.52 dollars. The seller has 1 positive rating from a buyer who has bought...

Refunding partial shipping costs

I need to refund a few dollars of a buyers shipping costs due to ordering more than one item. How do I do that now that PayPal is not the middle man?

Cancelling a sale

Can someone advise? I’ve had to cancel a sale for family reasons after the buyer has paid. They paid via PayPal. Will my refund to them be automatic through eBay and PayPal or am I supposed to arrange it through PayPal myself? I don’t want the buyer ...

Resolved! Label printing !!!!! Who done it??

Yesterday life was good. Print my morning labels just as I have for quite a while. Today when printing a label, when I resize, it no longer prints starting at the top of the page. Also my previous saved size setting prints out full page. I resize to ...

Item I ordered is very late and seller isn’t being clear.

I ordered an item that was suppose to arrive on April the third. I contacted the seller a few days after and they admitted to mistaking my order with another and promised to ship it the next day with 2 day priority shipping. It’s been weeks and I sti...

Resolved! I need Help with Pending/Won case

Hey there, someone sold me a bad computer, it arrived damaged so i opened a dispute (item not as described) after speaking to seller and got help from ebay.I sent a quote from Portugal Main Post Office of shipping costs and sent to the seller, seller...

Resolved! Does USPS insurance cover $300 comic book if buyer did not include full name on shipping address?

Need to ship a $300 comic book to a buyer who did not include a first or last name for the shipping address, just "eBay order department". Contacted the buyer and she said the full name is not needed for delivery and just ship it. My question is what...

Buyer's address insufficient & doesn't want to pay shipping again. How do I do partial refund?

Sold a pair of shoes that were returned due to insufficient address (no apt. number). Buyer obviously doesn't want to pay shipping charges again (she stopped replying to my e-mails when I told her she would have to pay shipping again), so I said I wo...

Resolved! shipping item

Buyer paid, but ebay hasn't processed my payment. Is it safe to ship?

eBay has become a disgrace !

Hello. I am totally disappointed with eBay international shipping. I sold a painting to a client in Luxemburg, I printed the labels trough eBay, with the correct address, that the buyer sent me, and the Item was delivered to Niederaula in Germany. Ab...

Signature Requirement Issues

I live in a large condominium rental complex in Philadelphia. No shipping companies, Fedex, UPS, USPS are getting signatures on any of my deliveries even though the seller has indicated that I would be required to sign. Except for the USPS the shippi...

Unusually long order processing and shipping time + seller stopped responding

I purchased an item on 4/10 (12 days ago). The listing did not have an estimated shipping time or information that I could see. After 5 days I contacted the seller, who told me that they need "at least" 10 days to process the item, and then shipping ...