Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Dhl paket delay - No change in tracking status for 16DAYS!

Mo, 08.03.2021, 18:48The instruction data for this shipment have been provided by the sender to DHL electronically Mo, 08.03.2021, 21:01The shipment has been posted by the sender at the Packstation. Tu, 09.03.2021, 14:41The shipment has been taken fr...

Resolved! Buyer Returning Item - Help!

I recently sold an item, and the buyer wants to return the item because he says the box was damaged in shipping. I'm not going to argue with him, and will go ahead and refund the item. (Even though it was stated in the auction that I do not accept re...

Dont even know how to handle a return when Ebay wont even stand up for me.

So I sell hard drives on Ebay. I also sell non working hard drives in lots for parts or repair. I listed 90 laptop hard drives. I listed from ebays condition list. "For Parts or Not Working". In the listing description I said several times " these dr...

Refund not received

How do I get my refund on an item I returned a month ago and no response from the seller?

Resolved! UPS labels deducted directly from payout

3/23/21 First time I've seen this today. UPS labels have always been on the monthly invoice. Anybody else notice this yesterday or today? Ebay must be having cash flow issues. They continue to move their fees and other charges forward. This is one of...

FedEx refuses to deliver...

I have a difficult situation.Route of parcel: Japan - China, seller chose a FedExThe item price $60. The shipping price $18 - I payed!Several days have passed, the parcel has stopped and FedEx needs to be cleared by customs... When I enter a shipment...

Seller has a scan with a water mark on it.

I just bought a sports illustrated from a seller who has a scan with a water mark on it not and actually picture of the magazine he was selling. Got the magazine and it was **bleep**. Took pictures of it and sent them to him as well as ebay. Today he...

Mailing Options

On any item weighing more than 1 pound, and regardless of the option I select when listing the item, the default package choice is 'Priority Mail Envelope (9 1/2" x 12 1/2")'. A price is calculated for the item but I have now way of confirming its ac...

USPS shipping

Shipping has been terrible. Ebay puts a date out there and when the buyer doesn't get it by that date, it's the seller's fault. I am sick of this. Why doesn't eBay acknowledge that there is a problem with USPS? They have to know it. Many packages are...

shipping without tracking

I sell small cheap items for only a few dollars, shipping with tracking is $3.15, without it's $1.20. I know that others are selling the same things without tracking, but a rep from ebay won't admit it. Any info on how to do it?

Wrong item shipped, wrong return label, seller not responding to emails

Seller gmoneangel shipped the wrong fireplace, didn't provide free shipping as negotiated, sent wrong label to return and doesn't respond to messages. Of course, ebay doesn't provide customer service in the process of trying to find a phone number we...

eBay glitch printing out shipping labels. HELP devastated !!

I have a huge problem !!!! I i’ve been selling a popular item that has five varieties, when they order, the order shows what they bought like three red, 2 blue one green when I go to print out the packing slips. They are printing out like this ; thre...

shipping paid by buyer, but i can deliver. no scanning at post office, so it shows it's not shipped

Shipping was paid by the buyer. After I see where she lives, I let her know I can deliver it as I am going through her town soon. She agrees to that. Now the item cannot be scanned at the post office and I will be a mark against me as an item not shi...

Shipping 3oz or less first class

I sell a lot of items that are mostly 1 oz. I send the items in a padded envelope and I'm charged between $3 - $3.50 sending it first class (using ebay shipping). Is there a cheaper way to send the items? If I take it to the post office 1 oz. is arou...

no item find

Hi, i bought many things without any problem since 2014, but my mother in law , who does not have an account on ebay , bought on last september 2020, us a guess , and item that did not arrived . The number of the item is not working , it says is not ...