Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 3322 Views
  • 0 replies
  • 33 helpful

Dhl paket delay - No change in tracking status for 16DAYS!

Mo, 08.03.2021, 18:48The instruction data for this shipment have been provided by the sender to DHL electronically Mo, 08.03.2021, 21:01The shipment has been posted by the sender at the Packstation. Tu, 09.03.2021, 14:41The shipment has been taken fr...

User avatar by Rising Star
  • 991 Views
  • 1 replies
  • 1 helpful

Resolved! Buyer Returning Item - Help!

I recently sold an item, and the buyer wants to return the item because he says the box was damaged in shipping. I'm not going to argue with him, and will go ahead and refund the item. (Even though it was stated in the auction that I do not accept re...

User avatar by Adventurer
  • 374 Views
  • 10 replies
  • 0 helpful

Refund not received

How do I get my refund on an item I returned a month ago and no response from the seller?

Resolved! UPS labels deducted directly from payout

3/23/21 First time I've seen this today. UPS labels have always been on the monthly invoice. Anybody else notice this yesterday or today? Ebay must be having cash flow issues. They continue to move their fees and other charges forward. This is one of...

FedEx refuses to deliver...

I have a difficult situation.Route of parcel: Japan - China, seller chose a FedExThe item price $60. The shipping price $18 - I payed!Several days have passed, the parcel has stopped and FedEx needs to be cleared by customs... When I enter a shipment...

Seller has a scan with a water mark on it.

I just bought a sports illustrated from a seller who has a scan with a water mark on it not and actually picture of the magazine he was selling. Got the magazine and it was **bleep**. Took pictures of it and sent them to him as well as ebay. Today he...

User avatar by Explorer
  • 245 Views
  • 3 replies
  • 3 helpful

Mailing Options

On any item weighing more than 1 pound, and regardless of the option I select when listing the item, the default package choice is 'Priority Mail Envelope (9 1/2" x 12 1/2")'. A price is calculated for the item but I have now way of confirming its ac...

User avatar by Adventurer
  • 230 Views
  • 2 replies
  • 0 helpful

USPS shipping

Shipping has been terrible. Ebay puts a date out there and when the buyer doesn't get it by that date, it's the seller's fault. I am sick of this. Why doesn't eBay acknowledge that there is a problem with USPS? They have to know it. Many packages are...

shipping without tracking

I sell small cheap items for only a few dollars, shipping with tracking is $3.15, without it's $1.20. I know that others are selling the same things without tracking, but a rep from ebay won't admit it. Any info on how to do it?

shipping paid by buyer, but i can deliver. no scanning at post office, so it shows it's not shipped

Shipping was paid by the buyer. After I see where she lives, I let her know I can deliver it as I am going through her town soon. She agrees to that. Now the item cannot be scanned at the post office and I will be a mark against me as an item not shi...

Shipping 3oz or less first class

I sell a lot of items that are mostly 1 oz. I send the items in a padded envelope and I'm charged between $3 - $3.50 sending it first class (using ebay shipping). Is there a cheaper way to send the items? If I take it to the post office 1 oz. is arou...

no item find

Hi, i bought many things without any problem since 2014, but my mother in law , who does not have an account on ebay , bought on last september 2020, us a guess , and item that did not arrived . The number of the item is not working , it says is not ...

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