Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

How do I include a note to buyer with shipping notification?

I am a fairly new seller. Three real sales and three scam buyers! Very evenly balanced...must be a yin yang thing. My question is I am used to including a note to buyer after purchase, thanking them, letting them know when their purchase will hit the...

Ebay shipping charges

Hi,Could anyone please explain how does the ebay shipping charges work?When I want to order something from the US the shipping goes usually over 25usd but when shipping from Asia I got free shipping with still having a better deal than I would get bu...

Cannot refund buyer - no PayPal balance

Hi. A buyer returned an item to me and I went to refund, but said there is a problem. Since I signed up for the manages payments, my PayPal balance is 0.00 I transferred money from the bank, but it says 3 - 5 days.Buyer is not happy, I don't think sh...

Return Labels

Is anyone having trouble printing a free return label? It comes up and then just closes back down. Any suggestions of what might be wrong?

Waiting time to get a refund is ridiculous

I ordered an item and the seller is located in China. The expected delivery date was 1-2 months after the order date. Every item I have previously ordered from China has arrived within 4 weeks. The item never arrived and ebay says I have to wait to l...

Buyer returning multiple items. How do I pay for postage only ONCE?

I sold multiple coins (separate auctions). Buy purchased 6 separate coins. Wants to return all 6. I sent them all in ONE package; thus, ONE postage cost. In order for me to send him a "return postage", he had to request a return. (If he didn't, I did...

Resolved! shipping fees

Hi Everyone,I just noticed that FedEx is making inaccurate charges on ebay shipping site and charge substantially more on your statements. Is this only happening to me?

bad bubble mailers

My long-time source now provides a degraded bubble-mailer. Too flimsy for my taste. I use them to ship smaller and slender books (heavier books get a box). Of course I use cardboard to stiffen but I still want the mailer to be more sturdy. Tried a ne...

Postmaster General set to announce 10-year plan including longer mail delivery times and cuts to pos

Just seen this on CNN. I know it says first class mail, but if your also cutting post office hours, it will effect all shipments. What a joke! Get rid of this guy! Rates go up and service goes down! Voter suppression and now eBay seller suppression.

Refunds

Why does eBay want me to send a full return of 485, which was the sales price of 465 plus 25 shipping, when I only received around 420 from eBay as a payout????

Return being sent back to buyer

I bought a rather expensive item that was defective. Contact the seller and arranged a return. Its been about 2 week since I sent the item back and fedex has been taking it all over the country back and forth. Now its back at a shipping center one to...

Buyer wants to return part of an order

Buyer purchased two items, and decided one was not up to their standards, so wanted to exchange for a different one. I've sold them all so that is not an option. Is there any way for the buyer to initiate a partial return of the order - one of the tw...

Resolved! Buyer INR Advice Please

Good morningWe have a buyer who purchased an item mid January. The item was (and still is) lost in the USPS system somewhere. The buyer has been very gracious & patient this entire time.We did open a lost item case with USPS in February. USPS closed ...

uploaded and tracking on time numbers are wrong

I have a one day handling time and always get my packages mailed and scanned on time, but my uploaded and tracking percentage is under 97%. It was 100% and seemed to change when I started using fedex. I have to drop it off at a business center, but i...

shipping price for large Priority orders (own box)

I was at the P.O. today. I brought in a large Lego set in my own box (too large for flat rate boxes). Well they measured it and charged me WAY over what it would be just by weight. So now I am confused. How do I list such boxes going forward? Is ther...