Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

I sold 2 sneakers and buyer open request for refund.

I sold 2 different pairs of sneakers and the buyer opened a request for refund saying “item not received” when they item has been sitting at the authorizator hub for a good amount of days. eBay has already refunded they buyers even when the expected ...

Am I allowed to send my email to a buyer?

A buyer's item recently got sent back to me for an incomplete address. I have the item back - they want to buy a new label and have me reship. Am I allowed to send my PayPal email address to the buyer via eBay messages in this case? eBay anonymizes b...

Customer purchased qty 2 (two) of listed item, but eBay only collected shipping $money for 1 (one)

I had qty 5 available. Customer ordered qty 2. eBay only charged shipping on 1 item, and only had 1 label ready to print. So, instead of risking negative feedback telling the customer I needed to collect more money for shipping, I just ate it, and pa...

Changes to Shipping Info tab?

This morning a buyer contacted me to ask how much FedEx shipping would be, and I told her how to click on the “shipping” tab to see her options. Didn’t work, only Priority Mail showed up. I checked my listing and I had added both USPS and FedEx in th...

User avatar by Trailblazer
  • 204 Views
  • 2 replies
  • 1 helpful

Dimensional weights for ups and fedex 2021 on eBay

Hi,Couple questions about Fed Ex and UPS - If I use adjust when necessary for dimensional weight can I trust eBays shipping calculator? And also, what is the dimensional weight eBay uses this year in 2021?Your opinions are appreciated because USPS is...

Resolved! Postage Due and Overcharged Shipping

I bought a laptop. Shipping was a little more than $30 and I figured that was reasonable since it was a rather expensive laptop. When i received it, the mail man said I owed $5.35 for postage due. Paid the man, got my laptop. Aparently the seller pai...

I have been scammed on eBay

I purchased a drone on eBay,As soon as I purchased (and paid for this item through PayPal) I received a communication from eBay saying that the item was removed and my purchase canceled due to concerns regarding the seller's account.But my PayPal acc...

User avatar by Adventurer
  • 362 Views
  • 4 replies
  • 1 helpful

Global Shipping is the worst thing ever

Hi, An item being delivered to Toronto Canada from Astoria, New York is sent in the reverse direction to Elanger, Kentucky, now it's in Vancouver, BC on the other side of the continent, only needing to go all the way back to the East coast to Toronto...

User avatar by Rising Star
  • 181 Views
  • 0 replies
  • 0 helpful
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