Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Buyer wants to return part of an order

Buyer purchased two items, and decided one was not up to their standards, so wanted to exchange for a different one. I've sold them all so that is not an option. Is there any way for the buyer to initiate a partial return of the order - one of the tw...

Resolved! Buyer INR Advice Please

Good morningWe have a buyer who purchased an item mid January. The item was (and still is) lost in the USPS system somewhere. The buyer has been very gracious & patient this entire time.We did open a lost item case with USPS in February. USPS closed ...

uploaded and tracking on time numbers are wrong

I have a one day handling time and always get my packages mailed and scanned on time, but my uploaded and tracking percentage is under 97%. It was 100% and seemed to change when I started using fedex. I have to drop it off at a business center, but i...

shipping price for large Priority orders (own box)

I was at the P.O. today. I brought in a large Lego set in my own box (too large for flat rate boxes). Well they measured it and charged me WAY over what it would be just by weight. So now I am confused. How do I list such boxes going forward? Is ther...

Labels charged to checking account

I would love if someone in the E-Bay universe would see this so they could fix the situation. I enrolled in Managed Payments as instructed and thought I had become familiar with how it worked, until today. I received an e-mail from e-Bay telling me t...

Dhl paket delay - No change in tracking status for 16DAYS!

Mo, 08.03.2021, 18:48The instruction data for this shipment have been provided by the sender to DHL electronically Mo, 08.03.2021, 21:01The shipment has been posted by the sender at the Packstation. Tu, 09.03.2021, 14:41The shipment has been taken fr...

Resolved! Buyer Returning Item - Help!

I recently sold an item, and the buyer wants to return the item because he says the box was damaged in shipping. I'm not going to argue with him, and will go ahead and refund the item. (Even though it was stated in the auction that I do not accept re...

Dont even know how to handle a return when Ebay wont even stand up for me.

So I sell hard drives on Ebay. I also sell non working hard drives in lots for parts or repair. I listed 90 laptop hard drives. I listed from ebays condition list. "For Parts or Not Working". In the listing description I said several times " these dr...

Refund not received

How do I get my refund on an item I returned a month ago and no response from the seller?

Resolved! UPS labels deducted directly from payout

3/23/21 First time I've seen this today. UPS labels have always been on the monthly invoice. Anybody else notice this yesterday or today? Ebay must be having cash flow issues. They continue to move their fees and other charges forward. This is one of...

FedEx refuses to deliver...

I have a difficult situation.Route of parcel: Japan - China, seller chose a FedExThe item price $60. The shipping price $18 - I payed!Several days have passed, the parcel has stopped and FedEx needs to be cleared by customs... When I enter a shipment...

Seller has a scan with a water mark on it.

I just bought a sports illustrated from a seller who has a scan with a water mark on it not and actually picture of the magazine he was selling. Got the magazine and it was **bleep**. Took pictures of it and sent them to him as well as ebay. Today he...

Mailing Options

On any item weighing more than 1 pound, and regardless of the option I select when listing the item, the default package choice is 'Priority Mail Envelope (9 1/2" x 12 1/2")'. A price is calculated for the item but I have now way of confirming its ac...

USPS shipping

Shipping has been terrible. Ebay puts a date out there and when the buyer doesn't get it by that date, it's the seller's fault. I am sick of this. Why doesn't eBay acknowledge that there is a problem with USPS? They have to know it. Many packages are...

shipping without tracking

I sell small cheap items for only a few dollars, shipping with tracking is $3.15, without it's $1.20. I know that others are selling the same things without tracking, but a rep from ebay won't admit it. Any info on how to do it?