Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Package delivery is a day late and buyer is claiming Item Not Delivered and requesting refund

I shipped a $100 package to Texas. Delivery date range was Dec 6, 2024 - Dec 12, 2024. Today is the 13th and buyer is claiming Item Not Delivered and requesting a refund. I'd rather not refund because it seems that if I do that the package will be de...

Problem with items sent to Hong Kong being diverted to China

My shipping address is to Hong Kong. It seems eBay now automatically add to labels Hong Kong SAR, China. This often means packages end up going to China Post, in China, instead of Hong Kong Post in Hong Kong. This adds weeks to the delivery. How to e...

GSP shipping problem

Sold two items to the same seller in USA,no issue there,however eBay have decided it’s now one shipment and this prevents me from entering the two different sizes and weights of the boxes (both are heavy) into the shipping system,as it will only let ...

Resolved! Post down

Taking my post down, responses have been sarcastic and rude.

Tracking my package that I bought through Ebay. They sent me a tracking # from Ebay . I tried today

I am confused I would like to speak to.a real person who can help me track down my package. That's it. I have the # that Ebay texted me. Im not even sure who is handling the shipping if it's you or FedEx. .Can you help me. Thank you

Shipping

How do I ship Federal Express when it doesn't give me that as one of the shipping options

How to ship from US to Canda?

I have an order that needs to ship from US to Canada, but I'm not getting any option to select a shipping service. I have USPS Priority Mail International, USPS First Class Package International, UPS Worldwide Expedited, and UPS Standard to Canada se...

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Package prohibited by air

I purchased an antique toy train made sometime in the 19th century that was being shipped from France, the package never arrived and upon messaging the seller it was apparently returned to them with the message “goods prohibited by air” I’ve looked o...

Ship items from Egypt

Hi,I am a new seller. I was wondering how do I ship items from Egypt? Does the courier pick the item from me and ship it? What's the process please?

Resolved! Ebay International Hub lost a package and refusing to refund a customer.

Not sure what to do here.I used ebay label to send an order to Indonesia. The package was lost by ebay hub (admitted by ebay international shipping specialist). After sending multiple emails to customerhelp@ebay.com the response is a denial to cover ...

Resolved! Offers combined help needed

I have a buyer that wants to buy 7 of my items with combined shipping and also wants to put I offers Which I’m fine with everything problem is how do I do combined shipping. I heard eBay changed some things with shipping and just changed on how thing...

Resolved! Customer paid way too much for shipping with USPS Advantage

Customer paid 19.10 on a 3# order. Before I printed the label, I noticed that the charge was only 11.70. Even the shipping estimator shows 11.70 for same weight and dimensions. I will send her a refund, but will that skew the payout figure by 7.40? T...

Ebay and USPS/Pitney Bowes Contract Shipping Problems

Since mid November I have had over 200 packages returned to me from USPS citing "additional postage when remailing". I am using Ebay first class plain white envelope which costs $0.69/oz. I actually work at main distribution facility for USPS and I a...

QR Code on bottom of label

There is a little QR code at the bottom of the label. I always cut it off when I tape the label to my package. It is using extra ink to print it and it never leaves the door. How can I stop it from printing on the package and wasting ink? It's obviou...

Resolved! Can't Contact Seller

Hello, this was my first time buying from eBay and my package as I see will not arrive and I cannot contact my seller for information because I don't have tracking number for my package as well.. What can I do? Thanks in advance