Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Resolved! Why is Ebay Doubling Shipping Weight and Overcharging Buyer for Shipping Cost?

Over the last 6 weeks or so, I 've had several transactions where the listing specifies one weight, but Ebay doubles the weight and buyer ends up paying twice the shipping cost that would ordinarily apply. I always refund the difference to the buyer,...

Resolved! Calculated Shipping Costs changed unexpectedly

I listed an item yesterday with calculated shipping costs based on weight, package size.A buyer made an offer today and i accepted it.I sent an invoice and the shipping costs jumped up from what he saw. He sent me the screen captures; offer and invoi...

Please Break Down The Shipping and Shipping Label thing to me

This is what confused me last sale. Real simple if I sell something for 30 bucks and was trying to find the label to print and it made me pay for it out of funds. So say 8 bucks. I only get 22 bucks back when the buyer gets his item...where did I mes...

Resolved! USPS Parcel Select Ground Not Showing Up as Option when Shipping

What am I doing wrong?? I sell magazines on eBay. It can be tricky because I want to offer the lowest shipping costs available especially when selling several magazines at once. Media mail is not an option (USPS doesn't consider magazines as eligible...

Resolved! Buyer selected USPS Parcel Select Ground, but the option isn't there to print the label

I had some items for sale in irregular boxes and I listed the shipping as USPS Parcel Select Ground, which was given as an option. The buyer paid for the shipping and when I went on the page to print out the label, all the info was there under custom...

Pre-Shipment Info Sent USPS Awaits Item

Hi! I Tracked my package it’s still in Pre-Shipment Info Sent USPS Awaits Item. My package didn’t arrive last week or today I’m still waiting for it to come.

USPS Priority Mail Regional Rate Box A

I'm in NY, buyer is in TX, and eBay is offering to sell me a shipping label for a USPS Priority Mail Regional Rate Box A for $10.42. 1. Is regional rate really available for this cross-country shipment? It would be weird if eBay offered a shipment me...

New Postal Rates Just Kicked In

I just printed a label and discovered the new 4 oz. and under rate now exceeds my standard flat rate by 7¢. No worries since it all averages out unless the majority of my customers are on the east coast, Alaska or Hawaii.

Is it ok to cover all of the barcodes on an ebay shipping label with clear tape

Resolved! "Flat rate envelope" for a 13x13x15 package that weighs 11lbs ?!?

Good day, I am not a regular eBay user. I recently sold an electronics item where it shows the buyer paid $46 for shipping (I did not specify price for shipping - used the buyer selects shipping option). The buyer selected USPS Parcel, it seems. I lo...

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Buyer Returned Different Item

Hi All Wondering what my best course of action is here. Buyer initially opened a return case claiming defective Item He sent in the return, I just went and checked it and noticed he sent me the wrong item. I sold him an xbox halo elite controller and...

Resolved! How long does it take for buyers to receive the item within USA?

How long does it take for buyers to receive the item in the USA after the item arrives in their country?

Resolved! How to access eBay standard envelope for sending postcards

Resolved! Shipping Label Will Not Print

I received an order from a customer in Chile. When I go to purchase and print the shipping label (through the "eBay International Standard Delivery" program), I get a "Something went wrong and we were not able to generate the label" error - every tim...

Resolved! Authenticity Guarantee Shoe Service

I recently bought these shoes and it was authenticated but the right shoe was the wrong size. The authenticator failed to inspect both shoes and they didn't see that the right shoe was a different size. I opened a case with ebay's help to only get it...