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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer selected USPS Parcel Select Ground, but the option isn't there to print the label

I had some items for sale in irregular boxes and I listed the shipping as USPS Parcel Select Ground, which was given as an option. The buyer paid for the shipping and when I went on the page to print out the label, all the info was there under custom...

Pre-Shipment Info Sent USPS Awaits Item

Hi! I Tracked my package it’s still in Pre-Shipment Info Sent USPS Awaits Item. My package didn’t arrive last week or today I’m still waiting for it to come.

USPS Priority Mail Regional Rate Box A

I'm in NY, buyer is in TX, and eBay is offering to sell me a shipping label for a USPS Priority Mail Regional Rate Box A for $10.42. 1. Is regional rate really available for this cross-country shipment? It would be weird if eBay offered a shipment me...

New Postal Rates Just Kicked In

I just printed a label and discovered the new 4 oz. and under rate now exceeds my standard flat rate by 7¢. No worries since it all averages out unless the majority of my customers are on the east coast, Alaska or Hawaii.

Is it ok to cover all of the barcodes on an ebay shipping label with clear tape

Resolved! "Flat rate envelope" for a 13x13x15 package that weighs 11lbs ?!?

Good day, I am not a regular eBay user. I recently sold an electronics item where it shows the buyer paid $46 for shipping (I did not specify price for shipping - used the buyer selects shipping option). The buyer selected USPS Parcel, it seems. I lo...

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Buyer Returned Different Item

Hi All Wondering what my best course of action is here. Buyer initially opened a return case claiming defective Item He sent in the return, I just went and checked it and noticed he sent me the wrong item. I sold him an xbox halo elite controller and...

Resolved! How long does it take for buyers to receive the item within USA?

How long does it take for buyers to receive the item in the USA after the item arrives in their country?

Resolved! How to access eBay standard envelope for sending postcards

Resolved! Shipping Label Will Not Print

I received an order from a customer in Chile. When I go to purchase and print the shipping label (through the "eBay International Standard Delivery" program), I get a "Something went wrong and we were not able to generate the label" error - every tim...

Resolved! Authenticity Guarantee Shoe Service

I recently bought these shoes and it was authenticated but the right shoe was the wrong size. The authenticator failed to inspect both shoes and they didn't see that the right shoe was a different size. I opened a case with ebay's help to only get it...

Resolved! UPS International shipping won't show up in Print Shipping Label

I have an auction for an item going to overseas from US. The shipping in the auction specifies UPS Worldwide as an option. UPS ships to that country. I invoiced for that shipping to that country, buyer paid. In the shipping window it shows he paid fo...

Resolved! Shipping quotes in auctions not matching the shipping at checkout

Hey, I'm really perplexed about the shipping rates? When someone looks at an auction, it gives what is basically the 'retail' shipping cost, then charges me the 'discounted' rate when I buy the shipping label. Sometimes this is only a few percent, bu...

Orders Page - Sort By option keeps resetting to date sold

Noticed a couple days ago now that when I go to print out my shipping labels I sort by buyer name or username so that I can combine on orders (easier for me). However if the page reloads for whatever reason it defaults back to "date sold". Has anyone...

USPS Parcel Select a glitch that just cost me over 50 dollars

This is my first time on the boards. As of June, I used USPS Parcel Select to ship ten packages. It is still an option when you post an item, but when you select shipping all you get is USPS Priority Envelope. A Coach purse, a 12-inch tall by 8-inch ...