Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Shipping Fees

I have just noticed on my fishing lures, they have been displaying $1.36 on shipping fee added to price. I went into and checked shipping I had set up and it says $4.80 as it should. Chatted with eBay and she just gave me the run around about zip cod...

Why the delay subtracting FedEx payments from Managed Payments?

This is so annoying - and basically ruins the value of information presented on the "Payments" page. There's a message that says "amount will be deducted when the label is used" - or something to that effect. I would think the label is USED once I dr...

About shipping

Ebay is very help for me for shipping items.

Resolved! Wrong shipping method got chosen somehow, what's the best way to proceed?

I chose UPS ground as the most economical option, but I offered free shipping and just factored the calculated shipping cost into the price. After someone bought the item I clicked "print shipping label" and it automatically bought a USPS flat rate e...

Resolved! Can I do free domestic shipping ONLY for GSP?

Experts, As the title says, I want to give free domestic shipping for the domestic part of a GSP shipment, but I want to keep the domestic shipping charge for a sale in the U. S. A. I don't see this as an option on the listing form. Thanks,Mike

Overcharged on shipping charges, for years.

We have been selling for a while and the last couple years we've had repeated overcharges from ebay on the shipping cost.We choose their options, and when an item sells, the buyer pays the ebay quoted price. What happens next is dirty rotten underhan...

Buyer opens International missing package claim after 90 days?

I just received a claim on a missing item last week...90 days past the shipment day. Tracking shows it left New York and landed in Armena - and then nothing. I called USPS and they stated I couldn't file a claim with them due to the fact it was over ...

When to Print a Shipping Label

Should I wait until the buyer pays Ebay the cost for the item before I print the shipping label? I dont want to print the label and have the buyer then cancel the order.

USPS International letter

We used to be able to print a prepaid label for a first class LETTER (not package) through Paypal. Now that it has shifted over to shipstation that option is gone. Anyone have any idea where we can get that service now? It was handy for sending spec ...

is there any way to track it?

You can track an item you bought as a guest by selecting View Order Details in your Guest Order Confirmation email, or Track my package in your Guest Order Update email. If you have an eBay account, but bought your item as a guest, it won’t appear in...

free supplies

I forgot how to get my quarterly free supplies from ebay can someone please tell me what to click on. Thank You

return/refund

I received a return auth on a disputed claim. I was required to advise the tracking number by 9/29. On 9/29, I submitted the tracking AND I received notice that my time had run out to provide the tracking number. I can't find a way to straighten this...

USPS SLOW SHIPPING DELAY

Just want to share information I read about USPS, last Friday First Class will have a slower delivery which will be a 5 day delivery vs 2-3 days (see the information below) Starting on October 1, the postal service's current three-day delivery standa...

Ebay Customer Service is a Joke! Basic Question About International Shipping.

Here's my situation and this has happened to me twice now.I have sold an item that needs USPS Priority International shipping. It weighs 3 pounds and is not oversize. However, when I go to purchase/print shipping, EVERY single Int'l option is availab...

To Ebay: Please stop with the false advertising and changing ETA`s

I was doing a few edits this morning and noticed ebay is advertising my items as "4 day delivery" (screenshot below). I`ve always sold with the mindset of underselling to help keep customer expectation to the low side. I live in TN. We have one of th...