Returns

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Resolved! Help/advice: Damaged return

Hello! I sold a pair of shoes that were in mint condition. The buyer requested a return because the shoes didn't fit. When I received the return I saw that one of the shoe backs was crushed and wrinkled. I can't re-sell these shoes for the price they...

Contacting eBay for support

Having received a book of cloakroom tickets instead of the iPhone 16 Pro Mac I paid for, I have been trying to contact eBay. NIGHTMARE! The Contact US section does not offer any solution for scammer buyers or sellers. SO then it's pot luck and hope. ...

Where are seller account return preferences?

I got hit with a very large automatic return for "changed mind". I had all my account settings to no returns, and they have been apparently been changed for me by Ebay in the site updates. I received no contact from the buyer and no request to approv...

Problem with ChinaNationalCollect

Seller ChinaNationalCollect says his address has changed so I can't return the product. Seller also doesn't want the product returned, keeps sending same repeat message asking me to keep the product and buy an electrical converter. The China product ...

Cannot complete return request

Tried filling a return request for an item that does not work. Filled text and added 0.3mb photo and clicked continue button but nothing happens. Tried repeatedly. Common problem according to google. Another unnecessary waste of my time. Thanks ebay

need refund..seller takes no returns

return request #5298621712 Jeff Sherwood

Unable to upload tracking data

Hi all, a buyer wants to return an item I sold but I cannot find a way to upload tracking data. The return request screen simply says "awaiting shipment". I am able to add a tracking number but not actually upload tracking information for them to pri...

Buyer not returning package

His not returning my package

Buyer Claims Item Doesn’t Match Description or Photos

I recently sold my old laptop and the buyer is requesting a refund or a return because it didn’t come with a charger. I never stated that the laptop comes with the charger nor did I take pictures of it, but I do understand that I could’ve been more c...

Buyer sent item back to wrong addess

So I sold a knife ($200) to a buyer in New Jersey..first he said he was out of the country and would look at it when he returned ..About two week later he sent a message wanting his money back for a damaged knife..the knife was new the only time out ...

Ebay Shop Review Robot it's a scam. How ebay cannot return my money

Hello. My name is Aleksander. I'm using the eBay shop review robot service web Right now I have an issue with withdrawing my money from this account. 3 days ago customer service wrote to me that I have to pay tax for withdrawing my money. Customer se...

Returning a collection only item when it's broken

Hi there,I recently made a 5 hour round trip to collect an item which was sold as 'used working' and the seller assured me it was working fine. I was met outside the address and not given an opportunity to test it, but again he assured me he'd just t...

returns - what is best?

I'm sure that this may differ for different sellers, but I would love to hear opinions of what is the best return policy? I have had a few returns with "changed my mind" that are automatically approved by eBay, and I prefer dealing with them myself. ...

Partial Refund Option on eBay.com – Not Available for EU Seller?

Good day,I’m reaching out because the situation is becoming a bit frustrating.I’m a Top Rated Seller (30 day return; buyer pays returns) based in the EU, and I’ve noticed that when selling through eBay.com, I don’t have the option to issue a partial ...

Resolved! Cannot reach a eBay agent to discuss a problem

As the buyer I have returned an item. Seller has accepted it. I waited the prescribed time then I returned before i realized that eBay would send a label. Seller has accepted the item. Now I'm stuck in the system and cannot find a way to get help to ...