Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ebay gives error to International Buyer that I cannot ship to them even though I'm opt'd into Eis

Hello everyone. I am having an issue with a buyer currently. He is international and sent me a message that he cannot check out with a few of my items, as it gives him an error. I have shipped internationally multiple times with no issue, so I do not...

UPS Shipping Claim Questions

Hi all. I sold a projector lens for $1790 and it arrived badly damaged from UPS. I purchased insurance when buying the label through eBay. I'm now awaiting the return of said lens. I was dropping something off at the local UPS Store today asked if th...

Items says delivered but buyer says didn't receive - what to do?

What is recommended to do when the item shows delivered, but buyer says he hasn't received item? Thanks.

Item returned For Insufficient Address

I sold a very expensive Video game. The Buyer request that "NO invoice or any identifying paperwork be included with the item." It was mailed out on Oct. 31. I just received it back today with the attached sticker. I used the address the buyer provid...

eBay "Embargoed Seller" to Hawaii

Sold an item to a person in HI in June and shipped via FedEx only to have the item returned noting "embargoed seller" on the package. See from other threads this is an issue between FedEx and eBay. In order to get the item to the buyer, I purchased a...

Holiday Shipping Dates

Resolved! Shipping preferences

Two hours+ just trying to find shipping preferences; there are no more tabs remaining to click, and the so-called "help" pages are nothing but articles explaining HOW to set the preferences - not even one with a link to WHERE to set them. Where are t...

eBay selling page says postage QR code available but it is not

Has anyone found a workaround for when eBay says a QR code is available for posting an item, but no actual QR code is provided? I’ve created a pre-paid label through eBay, selecting the no printer required option at checkout. The selling page specifi...

eBay invoiced customer combined shipping on two 65" TVs when no combined shipping was offered.

We used eBay's calculated shipping so that our customers are getting discounted rates and we setup shipping business policies that have Combined Shipping Rule set to None. But for some reason, eBay invoices the customer a discounted cost to ship when...

Resolved! Buyer didn't put their apartment # on address so now fedex is returning the package to me

Buyer opened an "Item not received case" and said fedex is returning the package to me. This is seemingly a buyer mistake for not putting their apartment number on the address. Not sure how to proceed though? I presume there is no way to have the ite...

Resolved! why is shipping taking so long for some thing 200 miles away take 10 days

n Its Way to USPSPicked Up By Shipping Partner, USPS Awaiting ItemONTARIO, CA 91762 November 4, 2025, 3:48 pmShipping Partner: AMAZONpart bought on Monday 11-3-25still is not with USPS ON 11-7-25so my customer has to wait 2 weeks to get there car bac...

Has anyone else had problems with USPS in Austin, Texas; Lost or missing packages and no tracking

I recently moved to the Austin Texas area and restarted my ebay store. I just sent my first packages to buyers and there has been no tracking and delayed shipping on all of my packages. This is no way to re-start my reselling. I did not have this pro...

2 eBay global shipping packages lost when they arrived to buyers country In 2 weeks

eBay made it so hard for me to get my money on the first one , the second I refunded because I need the money I was due to get from past sales. Only to find out all funds on hold while they verify my identity. I submitted. Any idea how long. Been 2da...

changing shipping address on item purchased

2004 MARVEL SPIDERMAN CORDED TELEPHONE Seller (14) 93.8% positive Seller's other itemsSeller's other items Contact seller i have contacted the seller IMMEDIATELY after the purchase. how can i get the shipping address changed...as I asked of him

eBay global shipping to Malaysia

Hi,I have a buyer trying to purchase a pair of golf shoes from me from Malaysia and they got the message below. I’ve been on eBay a long time and have shipped various items with the global shipping program and never ran into this problem. I’ve looked...