Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

charged an international fee for shipping to a U.S.A. Territory

I just noticed I was charged an ebay international shipping fee for shipping to a U.S. Territory, Pagp Pago American Samoa .The Iten was a card shipped via eBay standard envelope, value $5.00.This is what I got back when I googled. "eBay charges an i...

Looking for an even smaller label.

I see the thread about printing different size labels, but the boxes I use are 4 x 4. Is it okay to wrap the label,as long as the bar code is all on one side?

New message I'm seeing when printing out labels

Unless I have just never noticed it before, I'm seeing a new message on the "You label is ready to print" that pops up after you click the button to purchase your label. I have same day shipping and on my order page, it tells me to ship by today(July...

Question

Hello,Im in need of someone to point me in the right direction, as I am trying to ship out a generator over the weight limit of 150lb, estimate weight being 178.0 alone, with pallets maybe up to 190-200lb. I’m honestly just not understanding how to d...

Shipping charges no covered under usps insurance claim

Shipped item, ground advantage thru usps. Item packaged very well. Item arrived damaged. Filed claim with usps but will not let me include shipping charges so I am out 12.75 when they damaged it.

Shipping question...

I just sold an item. The item description states No International Shipping, yet the buyer's profile is from another country. I still don't want to ship internationally. What should I do?

Resolved! how did they pick USPS 1st class mail? I chose Advantage.

A buyer bought a small microcassette that I had for sale and paid 1st Class postage amount of roughly $1.90. When I tried to print a shipping label, ebay didn't offer 1st class as an option. I went to the post office, and the worker behind the desk s...

Shipping cost was 3 times higher than the listing calculation.

I listed a 1 lb. item and the shipping was supposed to be $7.96. When I purchased the shipping label (I made no changes to the weight or type of shipping) it was $23.62. I immediately cancelled the label thinking I made a mistake but no matter what, ...

Reminder: FedEx Ground Economy packages can NOT be dropped off at the post office

Sellers should not drop FedEx Ground Economy (SmartPost) packages with USPS. It doesn't matter that FedEx transfers to USPS for second leg of delivery some of the time or that there may be USPS info on the label. Always bring those packages to FedEx....

Clearance delay because of missing tax info - MEXICO

Hello! This is my first time buying off eBay. I got a digital camera from Japan to Mexico and it was going well. I got some notifications that it was with FedEx when it entered the US but then it arrived to Mexico and now I’m getting a “clearance del...

Resolved! Buyer Claims Tracked Package was Missing the Contents--what to do???

I have been selling collectibles (stamps and autographs) on EBAY since 2006. Maybe I have been lucky but I have never had a situation like this before and need the EBAY Communities help. If it were not for EBAY's International Shipping Program, I wou...

Fedex Lost $3,000 Pkg in Transit As a Seller What to Do Next?

Been selling on eBay over 20 years, first time occurred to me that Fedex lost the package in transit. Happens to be a $3,000 item. Bought shipping label via eBay with max coverage possible ($1,000). Obviously buyer is entitled for item not received r...

International buyer on an item specifically listed as US shipping only

I sold an item and marked it everywhere including wording it in item description that I send to USA only. I was given only $5 in shipping for this item so they definitely didn't pay to ship overseas. I got a letter from ebay that said "This item will...

Dollar general closes for middle of day. FedEx cannot pickup packages.

I have two packages out to buyers at dollar general store 19601. The dollar general store is a FedEx drop box. The store closes everyday during the middle of the day. Sometimes, and I mean sometimes they are open in the morning. Then same thing, only...

Seller Guide: Nonstandard (Irregular) Packaging

Straight to the good news: eBay (finally!) built a process for sellers to deal with nonstandard/irregular packaging. It's a pretty straightforward design for most** package types. The new feature ensures buyers will be charged accurate rates when usi...