Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Does USPS have Ground Advantage boxes now?

I saw on the USPS home page a picture with a business owner and lots of Ground Advantage boxes. I thought, "Great! Perhaps I could use those boxes!" Yet those boxes are nowhere on the USPS site. I tried to contact USPS but there is no way to do so wi...

Uniuni

I feel victim to uniuni delivery my package said it was delivered but it wasn't several red flags appeared from the start since me and the seller are both verified they said that the first delivery was a wrong address since they used my eBay address ...

Curious, how often do buyers not purchase an item due to shipping cost?

I often see something reasonably priced with a buy it now but when I look at the shipping charge, decide not to buy. It happens more often than not. I always gravitate toward free shipping even if the total will be the same from another seller who ch...

Resolved! Shipping label page complaining that customer supplied address exceeds 40 character limit

It's getting harder to get here, the front page is starting to act like an unlimited doom scroll page. So I'm prompted to make sure the information is correct on a shipping label, or cancel the order and then ask the customer to revise their info. So...

Are sellers protected due to the current weather?

Service alerts - Newsroom - usps.com I already have one package that has arrived and departed PDX twice. ᓚᘏᗢ devon@ebay

Quiero rastrear un paquete y no lo encuentro

No encuentro un pedido

Fedex Charging for pickups?

Hello!I've been selling on eBay for a couple of years now and today I saw something I hadn't seen before. I normally sell sneakers and they have to get authenticated before being sent to the buyer. The label that prints out for these orders are autom...

Is your picked up 'local pickup' still showing in orders awaiting shipment? Resolution.

I had been dealing with local pickups still showing in my orders awaiting shipment page, which was annoying. I was following a thread where some sellers had the same issue, without resolution.I found a resolution.From the PC, on your orders awaiting ...

Buyer is doing Local Pickup How Do I Mark as Shipped?

EDIT: PROBLEM SOLVED - Did it through order details As title states buyer paid and decided he wanted local pickup. I refunded for shipping and a bulk discount on the items he purchased. Where can I mark mark item as shipped/received or swap to local ...

Customer bought 2 of the same item, Ebay just added the weights but didn't change box dimensions.

I had a customer purchase two of the same item that come in their own individual box when shipped. I thought it would make a shipping label for each item that was purchased but Ebay just combined the weights of both items, didn't change the box dimen...

eBay standard envelope tracking

Lately I’ve gotten burned a few times with customers submitting item not received claims. I deal mainly with low end trading cards so people want cheap shipping. I know my item was shipped. I just cannot prove it because there is zero tracking inform...

eBay envelope shipping failure

Any suggestions for an alternative to eBay envelope shipping. They and the USPS has lost three of my items this month costing me time and money trying to get my money back supposedly covered under the eBay shipping guarantee. Buyers know if that trac...

Buyer received opened and missing package

I got a message today from a buyer saying that they just got their package. When the package arrived it was ripped open and the item was missing. It says it was delivered. They said that the postman marked it and took it with him. The postman wrote "...

International shipping mess - Paid $81.29 shipping, seller only sees $6 and won’t ship.

Hi everyone,I’m hoping someone can help clarify how eBay shipping works here, because I’m stuck. I’m the buyer of a $100 item. At checkout, I paid $81.29 just for shipping (confirmed on my eBay order and payment receipt).However, the seller is tellin...

eBay does not consider multiple items with shipping!

I'm shipping out an order that costs $10 for shipping but the buyer bought two. I keep losing money because i will have to double the size of the box to combine (you have to, because eBay does not let you separate them with 2 shipping costs), so I en...