The final ending to my buyer who claimed he received an empty box

[cellit]

3/15 - 0 feedback buyer claimed on paypal dispute that I sent him empty box with 800$ item missing.

3/15 - I reply to dispute ( neither side can really prove the box was empty) stating the buyer is fraudulent and the package was delivered and signed for.

3/15 - buyer raises claim to paypal support.

3/21 - buyer is refunded in full (809$) , paypal emails me saying he submitted sufficient evidence to prove he received nothing (uhhh how do you prove that? that's another story though) and 809$ is taken from my account.

3/23 - I call up paypal, me and the rep file an appeal stating "if the box was empty why did the global shipping program reship a box full of air to another country".

3/24 - claim is denied no reason given.

3/25 - I call up paypal reps again, and the rep puts in request for me to get a courtesy credit 

3/26 - paypal refunds me out of pocket (even though they believe I'm wrong)

sellers - this is the scenario that might play out if you are also scammed.

"$809.95 USD;PayPal Posting Date:Mar 26, 2019;Payment from paypal;As a one-time goodwill gesture, we have issued a credit to your account. Thank you for using PayPal."

- one time huh, there goes my safety net for the next fraudulent buyer

[gagnon234]

I'd be doing the happy dance . . . and then vow to myself never to sell anything that expensive again.

[fern*wood]

That's a dandy of a courtesy refund.  I'm glad you didn't lose that money.  

[ittybitnot]

3/24 - claim is denied no reason given.

Glad you got your money back.  It is still disturbing that PayPal would not honor the terms of the GSP.  

[cellit]

yes I'm doing the "I'm not angry dance" right now

if i don't sell expensive things then i dont make money 🙂

the fraud is annoying but overall it only counts for less than 5% of my profits

[gramophone-georg]

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@ittybitnot wrote:

3/24 - claim is denied no reason given.

Glad you got your money back.  It is still disturbing that PayPal would not honor the terms of the GSP.  

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Yes, that's simply unconscionable. What's the advantage of using GSP then? There's another thread about a GSP buyer threatening to go directly to PayPal that popped up a few days ago. Buyer stated he wanted a partial on an item damaged in shipping or would go directly to the Pal because the buyer "didn't want to deal" with eBay on the GSP... maybe because Pitney Bowes requires evidence of the claim?

Gee... sounds like there's a new scam in town to get free stuff with GSP and PayPal is open for business.

"Separate companies" my keister... eBay makes the GSP promise... eBay needs to see that it's kept.

PERIOD.

[cellit]

its peanuts compared to how much money i have made them,

Also some losses are investments, because if i get mad and stop selling, they'll lose a lot more than 800$

[cellit]

i haven't read the exact terms but I'm not sure if their rules apply to supposed empty boxes compared to them damaging an item in shipment to the buyer.
I have actually had a buyer before who knows how GSP works and claimed the item was damaged by GSP and got a full refund from them out of pocket

[castlemagicmemories]

Congratulations on a successful conclusion to this; celebrate!

I'm very happy for you; that would have been quite a loss there.

[mynewfindstore]

Is there a way to block the "0" feedback buyer?  Or can you cancel the order if you see a 0 feedback buyer bought an expensive item?  It's been a long time since I looked at the account settings!  

We are getting ready to list some expensive items so I was concerned!

[innovatilife]

While you got your money back (although just once and not in the future), justice was not served as the buyer got to keep the phone for free. He and others will likely to continue their bogus disputes/claims for free items, and eBay/PayPal will continue to let it happen, which is just a sickening thought, don't you think?

[8uiboti_0]

So a buyer claims to have received an empty box...

What if ...

The seller packed the item, sealed the box, then accidentally grabbed the empty box right beside it...

We're talking an iphone, it's not terribly heavy, wouldn't be that hard...

And slip the label on and ship it off...

What if the seller did in fact ship an empty box?

Further...

Sellers always state the buyer is lying...

But what if a seller lies?

How do we really know who is telling the truth?

How would Paypal or ebay be able to make that distinction?

And is it really so smart to play jury trials on this discussion board?

[cellit]

yup hes probably bragging to his friends right now

I have had many times where paypal just refunded the fraudulent buyer out of pocket.  They dont even pull a complex scam they just make up a lie and write a sentence or two and get their money back

[sharingtheland]

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@8uiboti_0 wrote:

So a buyer claims to have received an empty box...

What if ...

The seller packed the item, sealed the box, then accidentally grabbed the empty box right beside it...

We're talking an iphone, it's not terribly heavy, wouldn't be that hard...

And slip the label on and ship it off...

What if the seller did in fact ship an empty box?

Further...

Sellers always state the buyer is lying...

But what if a seller lies?

How do we really know who is telling the truth?

How would Paypal or ebay be able to make that distinction?

And is it really so smart to play jury trials on this discussion board?

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Your argument would have legs if this wasn't a GSP transaction.

[ms.rodriguez*]

Is it possible to report the phone stolen so that the scammer can’t use it.