Simply-the-best-for-you Volunteer Community Mentor
Over the course of the last 5 days I've had 12 or so offers that were sent out as $25 offers on my end, show up for the buyer as $2 offers. I called eBay and they said they were aware of the problem and opened a ticket. Meanwhile, it's still happening. I just figured out the bug and wanted to share on the boards in case anyone else is having this issue. It's a costly issue and is 100% eBay's problem. Please see the screenshot below. It only happens when using $25 for some reason. When you put in $25 it shows up as $2 on the offer being sent.
I just called eBay and the rep told me they fixed the issue but this was just taken a minute ago so it is not fixed.
@simply-the-best-for-you wrote:
velvet@ebay Oh gawd, I spoke too soon! I am getting the bug too. I just didn't notice it b/c it's only a tiny difference in my case. I was just about to send an offer for $26.92 & it is changed to $26.90. I see the last one I sent for this item was the same 😞 I always make sure to end my offers in the exact same amount, .92 so I can easily look down my SOLD list & see how many came from SENT OFFERS.
So, it is NOT only the $25.00 even. I'll take a screen shot in case anyone wants to see the documentation. I'll go ahead & sent the offer since it's only .02 different from what I intended to send. I had noticed this the other day, but just figured I'd fat-fingered it, since it was so different than the $1 or $2 amounts that others had mentioned.
I have documentation Velvet, if they want it.
No worries @simply-the-best-for-you! I've followed up with them and provided your additional information and offer to help if they'd like it. I'll follow-up with this thread when I have news to share. Thank you again!
Yes. It is still happening today 8/8. What's the update Velvet? It's crazy to have this bug out there for so long with no fix!
@spreadlovelikefire wrote:It's crazy how no one will address this. I have provided the problem and have been able to reproduce it over and over and over again. Yet, silence. I guess this is how eBay is now. Meanwhile, sellers are losing money, eBay is losing money, and buyers are unhappy due to this one glitch. Seems like an easy fix. Maybe we should start using reverse psychology when dealing with eBay? Instead, eBay tech is spending time revamping "feedback flow" instead of addressing actual problems.
Yes. Very consistent for me too. Easily reproducable. I don't get it either. They are wreaking havoc with the feedback flow debacle, instead of fixing known bugs.
The 'older than 90 day' ASQ bug is still happening daily too. Saw someone yesterday on I think the Mentors board that was very confused by it & thought they had to do something to fix it. I had to tell them it's been a known bug for months, if not a year, at this point. I don't understand why these bugs take so long to get resolved, esp when they are widespread & easy to reproduce. Having worked for a software company, this is not how you address bugs that are causing your user base problems.
@simply-the-best-for-you wrote:
Yes. It is still happening today 8/8. What's the update Velvet? It's crazy to have this bug out there for so long with no fix!
I've not heard anything back on this yet @simply-the-best-for-you. I'll follow-up once I hear something.
Good news! I checked in with them again and they said they're working on a fix and hope to have it rolled out in the next week or so.
In the meantime, there appears to be a trick to help keep this from happening, but it will mean going a bit more slowly. They said after you enter the offer, wait until you see the preview of the offer amount in green on the right side of the screen. Only after you see the preview, then click ‘Send offers’.
I've updated the ongoing tech post with this info as well. 😊
velvet@ebay wrote:Good news! I checked in with them again and they said they're working on a fix and hope to have it rolled out in the next week or so.
In the meantime, there appears to be a trick to help keep this from happening, but it will mean going a bit more slowly. They said after you enter the offer, wait until you see the preview of the offer amount in green on the right side of the screen. Only after you see the preview, then click ‘Send offers’.
I've updated the ongoing tech post with this info as well. 😊
velvet@ebay That "trick" doesn't keep it from happening. Just means that if you notice it, you can stop yourself from sending the incorrect offer. Which is what I've been doing for weeks. But good to hear that a fix is on the way! Thanks for the update!
Good news, this may be fixed! The one I was having problems with, $26.92 turning into $26.90 seems to be working now. @spreadlovelikefire @ekmadonna can you check on some of yours that were causing problems to see if it's working for you too?
