Simply-the-best-for-you Volunteer Community Mentor
Over the course of the last 5 days I've had 12 or so offers that were sent out as $25 offers on my end, show up for the buyer as $2 offers. I called eBay and they said they were aware of the problem and opened a ticket. Meanwhile, it's still happening. I just figured out the bug and wanted to share on the boards in case anyone else is having this issue. It's a costly issue and is 100% eBay's problem. Please see the screenshot below. It only happens when using $25 for some reason. When you put in $25 it shows up as $2 on the offer being sent.
I just called eBay and the rep told me they fixed the issue but this was just taken a minute ago so it is not fixed.
Ok, so a couple more things have come to light with trial and error. When I type in $25.00, it still will send out the offer as $2. But if I type in $25.01, it will send out an offer of $25.01. So the error is in either the 2 digit $25 or the 4 digit $25.00. Now this doesn't happen for me on any other amount, only the $25.
Great debugging work here!
velvet@ebay Can you see that the right department gets this? It is apparently quite reproduceable.
Although I read about this, I did NOT stop sending out offers, as I get a lot of sales from this. I've sent around 100 offers since I first read about the bug & I checked EVERY single one & every one went out correctly, though I use a certain set of digits in the sent portion always, which easily denotes to me that it was an Accepted Offer, so that's likely why all mine worked.
@simply-the-best-for-you wrote:
Great debugging work here!
velvet@ebay Can you see that the right department gets this? It is apparently quite reproduceable.
Although I read about this, I did NOT stop sending out offers, as I get a lot of sales from this. I've sent around 100 offers since I first read about the bug & I checked EVERY single one & every one went out correctly, though I use a certain set of digits in the sent portion always, which easily denotes to me that it was an Accepted Offer, so that's likely why all mine worked.
Hi @simply-the-best-for-you! I did find an open ticket for this and have updated the open tech issue post here. That has the info Customer Support needs to add accounts to the report. Please direct people there that you come across experiencing this. Thank you!
velvet@ebay Maybe I'm just not familiar with how that system works, but I looked & didn't see the specific info that OP discovered, to recreate the issue. Has that specific info to aid in the re-creation been sent to the tech team? I know the problem has been reported, but why have the techies waste hours trying to recreate, when this OP has figured it out & it would take a lot of trial & error to determine. Maybe this has happened & I just don't understand the system?
@simply-the-best-for-you wrote:
velvet@ebay Maybe I'm just not familiar with how that system works, but I looked & didn't see the specific info that OP discovered, to recreate the issue. Has that specific info to aid in the re-creation been sent to the tech team? I know the problem has been reported, but why have the techies waste hours trying to recreate, when this OP has figured it out & it would take a lot of trial & error to determine. Maybe this has happened & I just don't understand the system?
Hopefully the members are noting this experience when filing a ticket with Support @simply-the-best-for-you. I'll see if I can reach out to someone internally as well though. I'll let you know if I'm able to find out anything more.
velvet@ebay wrote:
@simply-the-best-for-you wrote:velvet@ebay Maybe I'm just not familiar with how that system works, but I looked & didn't see the specific info that OP discovered, to recreate the issue. Has that specific info to aid in the re-creation been sent to the tech team? I know the problem has been reported, but why have the techies waste hours trying to recreate, when this OP has figured it out & it would take a lot of trial & error to determine. Maybe this has happened & I just don't understand the system?
Hopefully the members are noting this experience when filing a ticket with Support @simply-the-best-for-you. I'll see if I can reach out to someone internally as well though. I'll let you know if I'm able to find out anything more.
Ok. Thanks. I guess I can say as a former developer & someone who worked for a huge software company who's products were diagnostic-based, that having someone tell you exactly how to recreate the bug, can say hours/days/weeks of time & also, help point you to the actual problem/bug.
@a_c_green wrote:
@simply-the-best-for-you wrote:
velvet@ebay wrote:
@simply-the-best-for-you wrote:velvet@ebay Maybe I'm just not familiar with how that system works, but I looked & didn't see the specific info that OP discovered, to recreate the issue. Has that specific info to aid in the re-creation been sent to the tech team? I know the problem has been reported, but why have the techies waste hours trying to recreate, when this OP has figured it out & it would take a lot of trial & error to determine. Maybe this has happened & I just don't understand the system?
Hopefully the members are noting this experience when filing a ticket with Support @simply-the-best-for-you. I'll see if I can reach out to someone internally as well though. I'll let you know if I'm able to find out anything more.
Ok. Thanks. I guess I can say as a former developer & someone who worked for a huge software company who's products were diagnostic-based, that having someone tell you exactly how to recreate the bug, can say hours/days/weeks of time & also, help point you to the actual problem/bug.
Me too: my last 20 years or so at a major software company you have heard of were spent doing exactly this: troubleshoot the problem, write up a test procedure to reproduce it, and hand it over to Engineering. Our latest problem tracking system was built on Salesforce (the previous one was Remedy), where both Support and Engineering were sharing the same system, handing cases back and forth, tracking releases and so on.
I guess I never appreciated how well that worked until I came to try to apply the same techniques to debugging here, and it's like pulling teeth to even get a case number so you can follow up on it later! We cannot (except on rare occasions) have a direct dialogue with Engineering on how to debug or where the problem appears to be. It's all deeply frustrating if you've been in IT at other companies. It could be so much better here.
@a_c_green Couldn't have said it any better myself! Having been a developer & Assembler programmer previously, as were many of the people at my company, I had the skill set to work with the clients to recreate problems & I could also call the developers directly. It was so wonderful! Until we got bought out by the big company & had to go through another layer. Luckily I'd already been friends with most of the developers for years ;-), so nobody balked when I called. They knew darn well if I was calling, the problem was real & was advanced.
The other thing was the urgency. We would frequently overnight documents from customer sites to solve a customer problem & I remember a few times even "counter to counter" for dumps which was basically using airlines as a courier. Whole different level of urgency. I'm kinda shocked that eBay would not be jumping all over this, as it could literally save them weeks worth of research.
velvet@ebay Oh gawd, I spoke too soon! I am getting the bug too. I just didn't notice it b/c it's only a tiny difference in my case. I was just about to send an offer for $26.92 & it is changed to $26.90. I see the last one I sent for this item was the same 😞 I always make sure to end my offers in the exact same amount, .92 so I can easily look down my SOLD list & see how many came from SENT OFFERS.
So, it is NOT only the $25.00 even. I'll take a screen shot in case anyone wants to see the documentation. I'll go ahead & sent the offer since it's only .02 different from what I intended to send. I had noticed this the other day, but just figured I'd fat-fingered it, since it was so different than the $1 or $2 amounts that others had mentioned.
I have documentation Velvet, if they want it.
