eBay

svcheck · ‎07-02-2025

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

devon@ebay

devon@ebay · ‎07-02-2025

@svcheck wrote:

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

devon@ebay

Hey @svcheck! Do you have an item number or order number that you can share?

Devon,

iamalwaysright · ‎07-02-2025

@svcheck wrote:
I checked posted thread and i tghink ebay is manipulating terms

Local pick up INDEED is subject to MBG coverage, but we are talking about not a local pick up, but about 3rd party pick up by shipping companies ARRANGED and PAID by the buyer

I have no problems with MBG for the local pick up, since it can be facilitated, but in very rare cases you may be able to easily facilitate pick up for 1000lbs items on 4 pallets like in my case from God knows there.

These cases can't be treated as a LOCAL pick up, because buyer is not local and arranged his own shipping by 3rd party company which is VERY clearly excluded from MBG coverage

elizabeth@ebay

Another big concern I have here is, if ebay is in fact going against their policy on losing MBG coverage for 3rd party pick ups, would this also affect the hundreds of thousands of Freight Forwarder (aka 3rd party shipping) purchases that happen on ebay all the time?

Should we all be worrying now when buyers who use FF's file for not as described returns?

stainlessenginecovers · ‎07-02-2025

@iamalwaysright wrote:
@svcheck wrote:
I checked posted thread and i tghink ebay is manipulating terms

Local pick up INDEED is subject to MBG coverage, but we are talking about not a local pick up, but about 3rd party pick up by shipping companies ARRANGED and PAID by the buyer

I have no problems with MBG for the local pick up, since it can be facilitated, but in very rare cases you may be able to easily facilitate pick up for 1000lbs items on 4 pallets like in my case from God knows there.

These cases can't be treated as a LOCAL pick up, because buyer is not local and arranged his own shipping by 3rd party company which is VERY clearly excluded from MBG coverage

elizabeth@ebay

Another big concern I have here is, if ebay is in fact going against their policy on losing MBG coverage for 3rd party pick ups, would this also affect the hundreds of thousands of Freight Forwarder purchases that happen on ebay all the time?

Should we all be worrying now when buyers who use FF's file for not as described returns?

I think this has always been a 'thing'' but the seller is only required to send a label for the original shipping location, so the 'buyer' would have to ship from Norway back to Florida, for example, on their 'own' dime and then the FF would have to 'reship' using the label provided (just will not happen)

svcheck · ‎07-02-2025

Thank you, please do. There is nothing specific about this exact transaction . ebay told me that ANYTIME buyer open SNAD, you done . Even if it is been picked up by 3rd party. I was amazed by that.

I asked them repeatedly - how so and why it is NOT posted in any published policy and exactly in opposite to what is posted. How can i be responsible for 3rd party pick up? buyer can claim anything they want to knowing that they can basically keep both item and a money . It wasn't same just a few months ago

I did lot of research myself and do not see anything which would put me such position according to the PUBLISHED policy

i am hoping ebay CS could comment here

elizabeth@ebay

svcheck · ‎07-02-2025

but it was NOT a local pick up in the sense that buyer is not local and arranged 3rd party carrier to pick it up

svcheck · ‎07-02-2025

No, they appeal to ebay and somehow was granted

stainlessenginecovers · ‎07-02-2025

@svcheck wrote:
but it was NOT a local pick up in the sense that buyer is not local and arranged 3rd party carrier to pick it up

Same thing; as it was 'picked up' at your location and not shipped (for clarity of what @bonjourami was referring to).

dhbookds · ‎07-02-2025

Was it this item?

https://www.ebay.com/itm/175161845545?

If so, shipping was not "local pickup", it was Freight........which I assumed you, as seller, arranged?

Could be wrong, but the policy reads "3rd party on behalf of the buyer", possibly meaning buyer arranged pickup....

Am just wondering if that's how they are parsing it...........

devon@ebay · ‎07-02-2025

@svcheck wrote:

Thank you, please do. There is nothing specific about this exact transaction . ebay told me that ANYTIME buyer open SNAD, you done . Even if it is been picked up by 3rd party. I was amazed by that.

I asked them repeatedly - how so and why it is NOT posted in any published policy and exactly in opposite to what is posted. How can i be responsible for 3rd party pick up? buyer can claim anything they want to knowing that they can basically keep both item and a money . It wasn't same just a few months ago

I did lot of research myself and do not see anything which would put me such position according to the PUBLISHED policy

i am hoping ebay CS could comment here

elizabeth@ebay

Hey @svcheck! Please be on the lookout via your eBay messages/ email linked to your account for an update to this case.

Devon,

adamcartwright · ‎07-02-2025

@svcheck

So a local pick-up item can be tampered with or damaged in transit from the 3rd party to the buyer, and the seller is liable for the return, including shipping.

That's great to know and should affect all of our future listing decisions.

bennotbill · ‎07-02-2025

Shouldn't the ebay answer to this question be available for all sellers to read?

wastingtime101 · ‎07-02-2025

@dhbookds wrote:
Was it this item?
https://www.ebay.com/itm/175161845545

If so, shipping was not "local pickup", it was Freight

If that's the item, you are probably right.

When seller offers shipping, seller is responsible. This is one of the many reasons we tell sellers to never agree to use a buyer-provided prepaid shipping label.

As far as I'm aware, the third party collection policy only applies when the listing advertises, and the buyer chooses, local pickup.

Edit: Although the OP does have a few sold items in that price range that did offer local pickup, so it would be great to hear from them which item is in question. For example, https://www.ebay.com/itm/177038085244

Would love to hear an update from @svcheck if that's the item, and what eBay had to say.

GLORIOUS!

svcheck · ‎07-02-2025

Thanks! Appreciated

Interesting thing that case is officially still CLOSED in my favor as it is posted on ebay, but ebay CS told me different story and sent me message that i have to "facilitate :" the return

All i am trying to do is to understand the RULES OF THE ENGAGEMENT. If ebay have new policy in place and buyer can use 3rd party carriers and transport my items god knows there and i will have to arrange pick up[ from Alaska or Hawaii for 1000lbs item, that will be end on myside of releasing such items to 3rd party carriers. I will force buyer to come or cancel. There is no way i will let items worth in some cases tens of thousands dollars to be transported and be liable for it

ebay should really think if they want to discourage sellers to sale such items. few years back you had such policies and most sellers switched to local pick up and were not even releasing it to anyone other than locals. Than ebay enacted current MBG policy and we are started to let buyers use 3rd party companies to pick up. Now if it is not a case, we will stop doing so and ebay will lose millions per month. I pay like 350K or so in ebay fees per year and do not believe y guys want to reduce it