Posted MBG policy is not in effect anymore!

[svcheck]

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick  it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

 devon@ebay 

[inhawaii]

As far as I know, buyers do have a MBG if the buyer claims it is "not as described"  regardless if picked up or shipped.

[wastingtime101]

---

@inhawaii wrote:

As far as I know, buyers do have a MBG if the buyer claims it is "not as described"  regardless if picked up or shipped.

---

But the MBG is pretty clear (link) the buyer loses coverage when the buyer arranges a third party to pick up the item, as in the OP's example.

[svcheck]

if you check MBG policy posted on the ebay web site and scroll down to the middle of it, you will see exception from MBG coverage - item picked up by 3rd parties or item picked up by buyer using freight company/parcel forwarders

[funfactorychannel]

they probably called in and got one of those overseas rep that just does the return without thinking or reading the details.

Maybe try facebook reps.

[wastingtime101]

There was another very recent example of this happening @svcheck posted here:

https://community.ebay.com/t5/Selling/Pick-up-only-item/td-p/35131570

I don't know what's going on with these two cases - if some technical aspect of the process was not followed or what's going on, but the MBG is clear here.

If you have eBay messages with the buyer confirming they arranged a 3rd party trucking company to pickup the item, I suggest reaching out to one of eBay's social CS teams to plead your case. Point to the exact part of the MBG that's supposed to cover you as the seller. ebay on facebook, ebayforsellers on insta, askebay on X

[svcheck]

correct, but ebay told me that i is not anymore and if buyer claiming SNAD, you will still have to "facilitate" the return. Item in question was 4 pallets and would cost tons of money for me to pick up.

kyle@ebay

[adamcartwright]

@wastingtime101 

Do you think OP has a shot at getting this reversed if he reaches out to eBay through social media?

[inhawaii]

Thank you.

I stand corrected.

[svcheck]

Unfortunately not, i am on direct support team with them and spoke with high value claims, they basically told me that this policy is not going to be enforce and each time buyer claiming SNAD seller will be responsible for return. I am waiting for leadership team to call me, this is as bad as it gets , i never seen such blunt posted  policy violation by ebay! 

It is ridicules.  Why can ebay post the policy correctly? I would never release he item to the buyer knowing that i will be exposed to such risk

@askebay

[svcheck]

I haven't yet, will do via FB.

I just can't believe that their own POSTED policy is not in effect

elizabeth@ebay

[mam98031]

This is very interesting.  Like the others, IDK why this happened to you.  If there was some specific detail to your transaction that voided that clause in the MBG.  I will try to do some research and see if I can get any additional information one way or the other.

[bonjourami]

"I haven't yet, will do via FB.I just can't believe that their own POSTED policy is not in effect"

I was told many years ago that returns on local pick up items were decided on a case to cases basis. Sounds like that was true.

[svcheck]

I checked posted thread and i tghink ebay is manipulating terms

Local pick up INDEED is subject to MBG coverage, but we are talking about not a local pick up, but about 3rd party pick up by shipping companies ARRANGED and PAID by the buyer

I have no problems with MBG for the local pick up, since it can be facilitated, but in very rare cases you may be able to easily facilitate pick up for 1000lbs items on 4 pallets like in my case from God knows there. 

These cases can't be treated as a LOCAL pick up, because buyer is not local and arranged his own shipping by 3rd party company which is VERY clearly excluded from MBG coverage

elizabeth@ebay

[stainlessenginecovers]

Did the buyer 'appeal' to ebay or File a Chargeback by their credit card/bank?

If the latter, all bets are off and it is solely up to the cc/bank and ebay has NO say.