Posted MBG policy is not in effect anymore!

[svcheck]

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick  it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

 devon@ebay 

[svcheck]

check the picture posted.

about 1/4 of the way down you will see that ebay paid him (in red) and even his taxes. 

if you look in about middle of it you will see refund from ebay

[gurlcat]

Had eBay previous taken or held the funds from your account?  Because to me it looks like they are considering it a refund to you.  -If you look under 'What you earned' (all the text in black) that money is called a refund, like you earned a refund because the case did not fit the policy of the MBG, and it shows the fees taken from it, resulting in your net earnings.  

[pastimpressions]

So, eBay paid the customer that failed to comply with platform policy thousands of dollars out of their own pocket.....

Yet, an infinitesimal dollar amount (compared to that) someone else eats because they selected the wrong reason for a legit return?

And they are told "Sorry, you lose. You should have known the policy & made the correct choice. Because you selected the "literal" correct reason for return as opposed to the "policy effective" correct reason you are S.O.L. and the scammer seller wins."

Wow. 

Talk about positively reinforcing bad behavior.

Sounds fair to me.

100% glad the OP was made whole.  They should never have had the stress to begin with. Is there compensation for "pain, suffering and the undue anxiety this trauma has caused?"

Still 100% feel they should clarify a policy (and its exceptions) and be fair & uniform about it.

It absolutely matters going forward regardless of the joyful news that the OP got back what they never should have had to worry about losing in the first place.

It will have a chilling effect on the willingness of a seller to sell a really big-ticket item.

[mam98031]

@svcheck 

I think you are over complicating this now.  Of course Ebay refunded the buyer for the sales tax.  That is how it works for buyers that pay sales tax and Ebay refunds them.  

IDK what you want now.  You have been made whole by Ebay.  True your buyer got their money too because Ebay made a mistake.  But YOU are fine and you have your money.

Ebay made a mistake and the stepped up, realized that and made you whole.  IDK what more you want.