I think request for return is ridiculous and refused to issue a refund

[metallikate33]

After I was paid the money buyer claimed the item was not as described. I told her that it was as exactly as described what was listed in selling in the description is exactly what I told her. I checked it myself before I sent it. She claims one lens was not received. I told her I would look into it. We sent all three lenses. She never Argued after that about the lenses and it was not fit for the event. She needed it for. well that’s not a problem for me. That’s her problem. Then she said that she didn’t even know if it worked, but admitted she had not tested it yet. I reiterated that I had tested it and listed exactly in the description exactly what I was sending to her and it’s exactly what she got. That was her word against mine My original listing clearly clearly says no returns. I don’t feel I owe her a return to our honor of her return request or issue her a refund, especially when the amount asking to be refunded is greater than the amount I processed from the sale. It’s like I’m getting punished for being scammed. She kept changing her reason and her excuse and I know I sent her exactly what was in the item description I thought I covered my butt by saying no returns but now I’m saying no returns doesn’t mean no refund and a refund is more than what I made from the sale It sounds like eBay is running a racket and the sellers or the buyers some of them the bad ones have become hit to the game I know which loopholes to pull what to jump through what to say to get their way and keep the item on top of it get their money back and keep the item and it’s bull**bleep**. Why do I get to write no returns if it’s not honored no returns if I say no returns that you’re being no returns. If it’s offered, eBay should honor it not give them their money back anyway and forced you to pay and hold your account hostage until you pay them and amount greater than what you profited from the sale It’s **bleep** and I’m gonna fight it all the way it’s **bleep**. I’mma fight it all the way. 

did I mention she didn’t even file a request for a return until 24 weeks after she’s on the camera she could’ve done anything to the camera by now why does she wait 24 weeks if it was not what she wanted in the first place and she knew that from minute, she opened the box because she’s scamming me that’s why you don’t wait two weeks and then ask for a refund greater than the amount of the payout from the sale I would not get the same camera back that I shipped it to her. I’m the one that would be receiving and I’m not item other than describe because it no longer is my it’s been her for two weeks. She could’ve done anything to it and changed it in several different ways by *Now she shouldn’t be able to wait 24 weeks and then ask for a refund it’s ridiculous. Not when I know she got exactly what was listed in the full description 

[metallikate33]

Buyer started out claiming she didn’t receive one of three lenses for a camera then she said she needed it for an event and the timing was wrong. She wouldn’t have it in time for her event. Then she said insinuated in her feedback. That’s the camera probably didn’t even work anyway, because it was such an awful experience, but she admits she didn’t even try the camera I did try the camera. I know every part was in there every lens it was exactly as described in the listing, she’s claiming that it’s not. She’s changed her story two times to give three different stories. The excuses get lamer they’re just excuses. She’s lying clearly I’ve been with eBay for almost 20 years. I have a 100% rating or I did have a 100% rating until this one sale And they want a refund in the amount greater than what I made from the sale they want more money back than I received. I only make money for my nails on eBay. This was two weeks after I accepted and the money was paid in full to me. She waited 24 weeks to make a file for a return request two full weeks you could’ve done anything to that camera exchange. It brought up to a pawnshop and treated it for a different camera. I would not be getting the same camera sent back to me that I sent to her if I accepted a return that she did not file for until two full weeks after she received the package and reported it to eBay as receiving is fine and in perfect condition, I would not have gotten paid in the first place but now three weeks after the sale and three weeks after I’ve received the money she wants a refund greater than the money I received from the sale I will issue no refund under any circumstances It’s not going to happen and I will not accept any returns as it states in my original listing and if eBay doesn’t honor that then that’s false advertising they shouldn’t offer it if they don’t honor it if you say no returns it should be no returns. End of story no returns but if you give us a good enough, soft story will give you a refund anyway, and you’ll get more money than the seller got From the sale. It’s ridiculous. I’m so I have to pay to get back an item that I know is in perfect condition and exactly is described from a liar. That’s trying to scam me. She’s gonna get more money than I received. Oh Sue ABF I have to. I will see. I will Sue. I will see this is wrong. Don’t offer. No return excepted if you are going to accept your return no matter what I say or do you cannot believe one person over another with no evidenceI’ve never listened to item that was not as described. You will not find it in my 20 years and my 100% rating until this one scammer 

[fbusoni]

@metallikate33 

You write:  "She waited 24 weeks to make a file for a return request two full weeks you could’ve done anything to that camera exchange."

I was unaware that a buyer could file a return request after 30 days. 

Did the return request from the buyer come to you in a message?  If so, you can ignore it.

Generally speaking, a buyer can in fact return an item to a seller that is different from the one the seller shipped.  Happens all the time. 

Unfortunately, that is one of the hazards of selling on eBay.

In theory, you can state "no returns."  

But the eBay money back guarantee ensures that there will be a refund.  

And there is precious little that we sellers can do about that.

[dzack81]

First off, it's a bit difficult to follow, but I think I got it. Always proofread! It's critical that your communication is crystal clear. If your communication with eBay about this was written like this posting, I'm not surprised they found in favor of the buyer. One thing that helps me is to write my important messages in Word (or something similar) first. That makes sure I'm being as clear as I can be.

I feel ya. I had something similar happen. One thing you can do is open a complaint against the buyer for making false statements. If they first said everything was fine, then 2 weeks later said there was an issue, you can say they made false statements. One thing I do, is always follow up the delivery with a message asking if everything arrived and is working. If I don't get a response, I'll send another message a few days later. That way, it really looks bad on their part if they pull something like this. In addition, I always take a picture of the contents before I seal up the box. The more evidence you have, the better.

[fbusoni]

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@dzack81 wrote:

One thing you can do is open a complaint against the buyer for making false statements. If they first said everything was fine, then 2 weeks later said there was an issue, you can say they made false statements. One thing I do, is always follow up the delivery with a message asking if everything arrived and is working. If I don't get a response, I'll send another message a few days later. That way, it really looks bad on their part if they pull something like this. In addition, I always take a picture of the contents before I seal up the box. The more evidence you have, the better.

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@dzack81 

Regrettably, false statements are in the eye of the beholder.

As is "photographic evidence."  

Put another way, neither are of any importance to eBay in the adjudication process -- although given that these matters are handled by AI, the phrase "adjudication process" certainly can be classified as hyperbole.

[fern*wood]

If your buyer filed a return for a remorse reason, then you could deny it per your no return policy.  Otherwise, all items sold on ebay are covered by the 30 day ebay money back guarantee which covers returns for a not as described reason (valid or not).  

[bashort]

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@metallikate33 wrote:

 Why do I get to write no returns if it’s not honored no returns

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That is a very good question, for some reason ebay lets sellers check the box for "no returns"  but the reality is that the ebay no returns policy was eliminated many years ago.

You do not have to refund or take a return beyond 30 days after the buyer received the item,

[chevymontecarlo88]

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@metallikate33 

As others have said, no returns does not mean no returns if they open a return stating they received their purchase not as described. You should read the eBay MBG (money back guarantee) to understand how buyers are protected, even if they are lying. 

A mistake you made was stating the condition as "Open Box" which it is not. You should have listed it for parts/repair or used. The buyers can still return an item under either condition. You mention you tested the camera out, but did you actually take pictures and develop the film? If not, it should have been listed for parts/repair. IMHO

It does look like this sale was within the 30 days (not 24 weeks) and would suggest accepting the return to get it back. You will be responsible for the shipping charges back, but you will get the inventory. Hopefully they will send you everything back you sent them. They need to open a return request dispute and at that time you can negotiate if they would be ok with a partial refund (they keep camera), full refund (they keep camera) or full refund and they send it back with a label you will end up paying for. 

Sorry to be the bearer of bad news. 

[chevymontecarlo88]

This is a double post. FYI

It does look like the Camera was sold on Feb. 11 of this year. (within 30 days) This was the vintage Canon AE-1 which was listed as OPEN BOX. 

Buyers are protected within 30 days if they claim their purchase was not as described. They must open the return request within the 30 days of receiving the purchase. The buyer will need to open a return request if you want the camera back or you can just refund them, and they can keep the camera. I would suggest having them send the camera back and you will be responsible for the shipping back. 

[soh.maryl]

Sorry you had a problem; however, ALL sellers need to read the Money Back Guarantee for buyers, preferably BEFORE starting a selling career here.

If you had read the MBG, you would realize that all a buyer has to do is open an item not as described case and you, the seller, are required to follow the protocol; that is, send the buyer a prepaid return label and refund upon receipt of the returned item.  The buyer has 30 days after receipt to open the case.

Also, if this is the camera you sold on February 11th, it's not quite 24 weeks.

[pickapaper]

@metallikate33 wrote "I think request for return is ridiculous and refused to issue a refund"

You can argue all you want but it will not change how eBay's Money Back Guarantee works.  Even your reply to the buyer's negative doesn't cut it because a buyer has 30 days from the delivery date to determine if they want to keep or return the item.

Because of the way the Money Back Guarantee works, if you "refused to issue a refund", and the buyer has filed a Not as Described claim, they can ask eBay to step in and eBay will force you to refund and let the buyer keep the item.   

You would be better off to accept the return, issue a label for the return, give the buyer a refund when you get the item back, and resell it.   If it is outside the 30 days, the buyer can still file a claim with their payment source (credit card); most of those allow 180 days to file a claim, and credit card companies usually will side with the buyer, again allowing them to receive both a refund and keep the item.

[klhmdg]

eBays MBG is 30 days from delivery.

Your no return does not mean no refund.

Your response to the Negative FB was awful and will hurt your account and sales.

Fight away but you will lose. 

The buyer can also file a Credit Card charge back and you will lose more money.

[bennotbill]

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@metallikate33 wrote:

She claims one lens was not received. I told her I would look into it.

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I'll resist making any comments on that.

[chevymontecarlo88]

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@bennotbill wrote:

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@metallikate33 wrote:

She claims one lens was not received. I told her I would look into it.

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I'll resist making any comments on that.

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@bennotbill 

Inquiring minds want to know. 

[bonjourami]

In a he said, she said, case, Ebay will always rule in favor of the buyer.