WHERE IS THE HELP!!!!

[mcd-family]

Seller and buyer here, using ebay for well over 10 years.  but no one works at ebay.  **bleep** am i paying them fees for, if there is no LIVE person to chat / call / email  hell I'll fax my issue.  But good luck finding a number/email/or live contact.  COMPLETELY DISAPPOINTED.  Was  going to help someone set up for selling now rethinking this platform.  Total **bleep**

so if anyone has a way to get in touch with some one to resolve an issue with 'AUTHENTICITY GUARANTEE' program please share.  I'm over being mad and frustrated at people that these companies that **bleep** with our money.

[ebooksdiva]

You have to request a call back here>>Contact Us  

You should be more professional in a public forum and not use language that would cause bleeps to show in your post.

[bonanza125]

You need to go through chat box and explain your issue and ask for an agent to call you back. That's how you get a in touch with a live agent. Nobody here can help you get in touch with a live agent. We are your peers. You will need to do that yourself. 

[mcd-family]

THE CONTACT US Is just a list of cookie cutter issues.  no one to talk to, no one to call you back nothing.

EBAY should be more DUCKING professional.  Free country! can type and use any language.  wouldn't be taking it to this forum if there was a resolution that wouldn't waste time and energy.  LET ME KNOW WHEN YOU GET IN TOUCH WITH A LIVE PERSON.  Don't hold your breath!

[robbie31415]

I don't think any reps can assist with authenticity guarentee issues.

Pretty much all decisions are final.

You didn't give any specifics.

[gone.c-33]

You could ask your questions here and receive help from seasoned members but as they say, you catch more flies…

[ebooksdiva]

@mcd-family 
I saw your issue in Ask a Mentor board of which I couldn't respond

First Authenticity Guarantee it doesn't look like it was removed from your Nike listing. 
Second if your buyer hasn't paid by the 4th day you can cancel the sale, recoup your selling fees and relist. 

[ckimodog]

@mcd-family 

Posting 2 threads of the same isn't going to help or issue & the moderators here on this forum don't like it when you do.

You may be better served by reaching out on social media via FB:

https://www.facebook.com/ebay/

These US CS agents who are employed by eBay and been known to be very helpful.  Many positive posts on this forum concerning a positive outcome.  Reach out to them today and let them know your issue.  Try leaving the "bleeps" out of your conversation as well, most reps won't reply if you curse at them. 

Good luck to you!

[redmodelt]

From their other post:

Nike 2 Pair Foamposite Class Of 97 NIB Size 11  

ORDER NUMBER: 235735957454

We sold these a few days ago and been waiting for payment.  When we look at the order we were shocked to see a note that says ebay removed the authenticity guarantee.  Now we can't get the buyer to pay for shipping or anything.  

All our other NIKES are on the program and have all passed - one issue we are still fighting over - but other than that we never had issues.  Please advise.  we really need to sell these and ship.

Could removal of authenticity guarantee and non-payment have something to do with box condition? Most buyers of collectible shoes want perfect boxes so when buyer saw full description they backed out.  

If the buyer has not paid as stated above, wouldn't you just report the buyer for non payment and relist? Shipping and item cost are not 2 separate payments, they are one. So not sure how you would expect a separate payment for shipping?

Most of the other platforms have gone to much the same CS, so don't think you will get any better help else were from all the posts I have seen. 

[ebooksdiva]

@ckimodog 

3 threads were posted. 

[ckimodog]

@ebooksdiva 

I know...lol.  Surprised the mods haven't pulled them. 

[robbie31415]

I don't see why you need a cs over this.

If they haven't paid within 4 days you cancel the order 'Buyer hasnt paid' and relist.

CS would not be able to do anything for you.

[redmodelt]

LOL only saw 2 when I looked. 

[mcd-family]

SORRY FOR THE CAPS - NOT YELLING JUST EASIER TO TYPE FOR ME.

AND I'M SORRY IF MY POSTS ARE ON THIS MORE THAN ONCE.  I CAN'T TELL WHAT IS POSTED OR NOT AND WHERE IT'S GOING OR HOW TO TRACK THESE - NOT FORUM SAVEY LIKE MOST ON HERE.

@redmodelt 

HERE IS THE DETAIL OF THE ISSUE.

NOT THE BOX, THESE ARE IN NEW CONDITION. WE POST LOTS OF PHOTOS OF THE ITEM  AND WE'VE SOLD ALOT OF NIKES NEVER HAD THIS ISSUE.

I'M SURE CS AGENTS ARE HELPFUL, IF ONLY WE COULD FIND ONE TO CHAT OR TALK TOO, I WOULDN'T BE HERE.

SOLD ITEM THAT WAS LISTED AS 'AUTHENTICITY GUARANTEE' - PUT ON THERE BY EBAY 

WENT TO SEE IF PAID AND PREPARE FOR SHIPPING

ORDER NOW SAYS 'EBAY REMOVED AUTHETICITY GUARANTEE'  NOTHING ELSE - I GOT NO EMAILS TO ADVISE NO COMMUNICATION OR EXPLANATION.

ITEM HAS BEEN LISTED THE SAME WAY FOR OVER 1 YEAR AND FINALLY SOLD.

ITEM IS ON THE EBAY LIST FOR THE PROGRAM

ITEM IS NOT CHEAP TO SHIP SO IT'S A HUGE SURPRISE TO ME AND THE BUYER.

NOW BUYER WANTS TO BACK OUT BECAUSE OF THEY REMOVED THE SERVICE.

TRYING TO CALL SOMEONE AT EBAY - NOT FOR THE FAINT OF HEART - THERES NO ONE TO TALK TO .

[mcd-family]

CAPS IS NOT YELLING WHEN IT'S THE ONLY WAY TO TYPE, ALREADY APOLOGIZED FOR IT.

I'M SURE CS AGENTS ARE HELPFUL, IF ONLY WE COULD FIND ONE TO CHAT OR TALK TOO, I WOULDN'T BE HERE.