Embarrassing

[wcdetailing-2008]

eBay at this point is definitely the most embarrassing platform out there idk if I’m just going to use the account for the advertisement or just remove everything entirely I don’t even really care. Definitely can’t let them touch or handle any of my items personally ever again it’s pretty scarey tbh. Most def will be going to small claims for this. These people have broken English speaking employees from India answering their phones in America, making and answering on crucial topics that isnt even correct information but that’s the guidance they give out. I definitely got screwed over for a $6k item, was told all week that I was safe and that they would handle it and I would be getting paid on the 4th because what I advertised the gentleman did receive.. The guy that purchased my part to begin with i could clearly see he was trying to pull a scam so he could get a refund and steal parts out of the box but tell them those parts were actually missing but were not. Gentleman agreed verbally and through additional photos as to what he was getting for a week. I have a NO RETURN POLICY. THATS very bad business on eBay.. If I busted the agreement I absolutely would have to refund him but I did not. Period. End of story. I want my $6k back to replace what I sold. Even if I got it back it’s coming back busted and broken that’s why I have a no return policy to begin with. If the looser was close enough to just drive it over to my house then we wouldn’t be having this conversation. And I can ask him where the missing parts are to his face. Go mess with other people expensive items these people can’t even hire English speaking representatives to give clear cut to the point correct information. The only leg the representative had to stand on when they went in the complete opposite direction last minute on the 4th was, “ I’m completely uneducated about what u sold here I don’t know anything about it.”  And “the screws were loose on the part.” OF COURSE THE SCREWS WERE LOOSE THE GUY BOUGHT A UUUUUUSED PART!!!HES GOING TO HAVE TO REINSTALL AND SCREW IT BACK DOWN IN HIS CAR🤯🤯🤯🤯🤯!!!!! Rocket science here people I know it’s hard when you have to actually think and use your brain. Maybe that’s why u should stick to the chat when making crucial decisions on other peoples expensive items. Did he agree, yes. Did the part come, yes. Do I have any history of anything negative since 2008? No. We will see because I’m not done with this that’s the single worst business model I’ve ever seen. The guy also had the nerve to complain about parts that WERE NEVER AGREED UPON OR INCLUDED TO BEGIN WITH!!! He actually listed a “wish list” that he legitimately thought I should pay for as part of his claim to eBay. But were never agreed upon. Unbelievable. I didn’t know eBay treated the sellers like this since 2008 I would’ve had no idea till now that’s embarrassing. 

[soh.maryl]

"Definitely can't let them touch or handle any of my items eve again."

No one employed by eBay ever sees or touches anything that's bought or sold here.  

[zakstreasuretrove]

There's a valuable lesson in the following picture. 

Pizza is the eBay policies.  You french fried.

EDIT:  I just looked at your listings.  As a new seller, you are dumping gasoline on a raging inferno.  You've already been burnt once.  I suggest ending your listings and regrouping a bit.  Selling high dollar items on here is risky even for a seasoned seller.  Just don't do it until you are sure you know what you're doing.  Even then be wary because the rules change constantly and are rarely evenly enforced.  Start with some lower value stuff.  Maybe under $500 or probably even lower until you get a good amount of sales under your belt and get a feel for it.  READ THE POLICIES!  Know how you can be burnt and there are many ways.  It will help you determine what risks are worth it.

[powell-collectibles]

@soh.maryl 
OP just lost a few thousand dollars. Your first response is to nitpick what he wrote? Sorry, but some posts are just mean.  

[short_circuit.lineman61]

 I see a supercharger that sold for $2,700 that the buyer left a neg for, is that the one you are talking about?

I do not see a $6,000 item that you have sold.

Unfortunately many sellers do not understand that a "no returns" policy only means that in the end the buyer gets a refund without a return.

[klhmdg]

Please read the MBG -

All sellers should know that no returns doesnt mean no refund.

It honestly doesnt matter what your photos or listings show, once a buyer says "not as described" you will either supply as return label or refund.

You may have been able to offer a partial refund but you will refund.

Also CS is the last place I would ever call. They are a feel good let me tell you what you want to hear and get you off the phone overseas call center.

You have a lot of expensive item listed. I see more of this happening to you. You as a seller have zero recourse and dishonest buyers know it.

[dryophelia]

@wcdetailing-2008 

Never list (on any Marketplace Facilitator site) what you can’t afford to give away.  

No returns doesn’t mean no refunds.

Unfortunately, you chose to learn these lessons on very expensive items. 

[bonjourami]

"Unfortunately many sellers do not understand that a "no returns" policy only means that in the end the buyer gets a refund without a return"

Actually, it doesnt mean that at all. When a seller has a no returns policy it means he is not required to accept remorse returns, and Ebay will usually back him up in that.

[deltilogical]

E-commerce means everyone loses except the platform and the tax reaper.

There is not such thing on ebay as no returns/no refunds.  Ebay really needs to make this more apparent to the sellers, instead of feeding us ads and selling our data to China.

[pls-consignments]

Too much risk now. We're living during a new era of greed and dishonesty that has permeated, not just eBay, but all areas of commerce. eBay is fully aware of this and knows it cannot stop it from happening. But, like other platforms looking to expand into international markets, eBay will continue to use new strategies that will allow an acceptable measure of risk, as long as they can control the impact to their bottom line. They are fully aware of how this wiill impact sellers as evident by the revised TOS, which was pre-emptive to expanded implementation of AI, especially with CS. These new strategies are motivated by competition and greed. Unfortunately, those impacted the most are long-time sellers whose expectations are based on the old eBay. 

[kensgiftshop]

It wasn't a $6000 item, it was only $2700.

Tell me a big company in the US that has English speaking CSR's.

As you've found out, your no returns doesn't mean much.

[toysaver]

If you're that dissatisfied why are your listings still up?  You live in one of the most populated areas on the planet so could easily sell locally.  

[rippets]

@powell-collectibles 

@soh.maryl 's post was not mean but your response to her was.   I've seen you do that before: criticize her posts when you are doing the same thing yourself.   

[kalyoth]

May want to re-read the User Agreement you agreed to follow prior to & while using the platform of ebay: User Agreement - clause 19: Legal Disputes. Binding Arbitration, based upon Utah Law, is your only path forward legally.

[powell-collectibles]

Please provide an example.  Me calling out someone for a cruel post isn’t mean, unless any and all criticism of someone’s cruelty is not allowed and now considered “mean.”  OP is out thousands of dollars - let’s have a little understanding that he’s upset.