Ebay forcing refund and return on remorse return.

[bgt_masters_of_tiki_d]

I sold an item a couple weeks ago. The item was listed no returns. The buyer got the item and it did not fit and they filed for a return under that reasoning. I declined it. A week or so later I just got a message saying they opened a case. A minute later I got another email saying they are allowing the buyer to return the item and will deduct the refund and cost of shipping from my available funds. 

So I am just giving ebay free reign over my money now to do as they wish and not follow their own rules and policies? This place still just a venue? It was a remorse return, the item had no returns offered, I declined the return request. End of story. What sort of precedent are they sending here? This happen to anyone else before and any luck fighting it?

[bgt_masters_of_tiki_d]

No returns were offered in my listing. If you want to look up the item number in questions look under completed listings item number 375758835728

[bgt_masters_of_tiki_d]

Yes I know for a fact what I am talking about. I had no returns on the listing, I was even allowed to manually decline the return request when I got it. I wouldn't have been able to do that if otherwise. 

[bgt_masters_of_tiki_d]

The opened up a return, I declined the return case so they then opened up another case by contacting ebay. 

[monica-sells]

I suspect (since when they 'close' a case there can not be another 'case' opened or re-opened for the same item) that since a week went by before the notification (to you) that they opened "another" case, and the almost simultaneous "hold" on your funds, this is a chargeback initiated by the buyer through their institution....not an ebay MBG case......

[bgt_masters_of_tiki_d]

It wasn't a chargeback case. I'm familiar with those. The case they opened was decided in a minute and this was the conclusion email I got. 

"

Thanks for your patience. We know returns can be inconvenient, so please know we appreciate your understanding.

"We had a chance to review the buyer’s return request and decided to ask them to return the item. There’s nothing you need to do at this time.

For next steps, we’ll track the buyer’s return to you and then deduct the refund and original shipping amount from your funds once it’s delivered. If the buyer doesn’t ship their return by Dec 05, 2024, we’ll close their case, and you won’t have to pay for a refund.

If there’s anything wrong with the item once you receive it, we’re here to help. You can send an appeal or, if you have any questions, you can contact us."

[robbie31415]

Sorry, but I still believe what I said.

You can still decline a remorse return request even if you offer returns on the listing.

The first one wasn't a case. It was a 'Request'. You declined their 'Request', so they asked eBay to step in and help which resulted in a 'Case'.

[lacemaker3]

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@monica-sells wrote:

I suspect (since when they 'close' a case there can not be another 'case' opened or re-opened for the same item) that since a week went by before the notification (to you) that they opened "another" case, and the almost simultaneous "hold" on your funds, this is a chargeback initiated by the buyer through their institution....not an ebay MBG case......

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This explanation seems to fit the facts best. The only other possibility would be that the buyer got eBay to change the return request to a not-as-described dispute.

Here's a link to the listing, which did not offer returns as OP said.

https://www.ebay.com/itm/375758835728/?nordt=true

[kensgiftshop]

My guess, it didn't fit their fridge and chose Didn't Fit, when they should  have filed an INAD.

When you denied the return, they contacted Ebay and was able to change it to an INAD, so they approved the return.

[fbusoni]

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@bgt_masters_of_tiki_d wrote:

I sold an item a couple weeks ago. The item was listed no returns. 

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You might as well be waving a red cape in front of a bull.

Because in the final analysis, the seller WILL compensate the buyer one way or another if the buyer is unsatisfied.

All the buyer needs to do is file an INAD.   And its game over for seller.

Is it not better to have the item returned to you before you process the inevitable refund?  And you get to sidestep an INAD -- which registers as a ding on your metrics.

For the life of me, I do not understand this mindset of disallowing returns and thinking that there is a way to actually preserve your interests with such a declaration... for the simple reason that a determined buyer who is unhappy for whatever reason with his purchase will ALWAYS get his way.  

[fern*wood]

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@fbusoni wrote:

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@bgt_masters_of_tiki_d wrote:

I sold an item a couple weeks ago. The item was listed no returns. 

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But that's a meaningless statement, here on eBay, because you WILL compensate the buyer one way or another.

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Sure, there are ways around the no return policy, but if we have a no return policy it is possible to turn down a remorse return.  Some will be dishonest to get around it, but this case is interesting since it sounds like they weren't dishonest when they filed, but were refunded anyway.  So something else happened.

[robbie31415]

If it's true that the listing didn't offer returns, and you declined it, eBay should NOT have stepped in.

Would need to see more information to make an actual opinion, screen shots of return and case history

The only other thing that could happen is if the buyer filed a chargeback for INAD after you declined their return request.

But your claim eBay is doing this, so screen shots and timelines of all the history related would be needed to better understand.

[fbusoni]

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@fern*wood wrote:

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@fbusoni wrote:

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@bgt_masters_of_tiki_d wrote:

I sold an item a couple weeks ago. The item was listed no returns. 

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But that's a meaningless statement, here on eBay, because you WILL compensate the buyer one way or another.

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Sure, there are ways around the no return policy, but if we have a no return policy it is possible to turn down a remorse return.  Some will be dishonest to get around it, but this case is interesting since it sounds like they weren't dishonest when they filed, but were refunded anyway.  So something else happened.

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Understood.   Please see the rest of my comment above.  

eBay does NOT forbid a buyer from filing a NAD after the buyer has had a remorse return declined by the seller.

They could, quite easily, but they don't.

OP admits that the buyer opened a case a week after the remorse return was declined.  Shocking, I know.

In other words, the policy of "no returns" is little more than a joke for someone who is determined to get his money back.

[bashort]

I really wish that ebay would just do away with letting sellers pretend that they have a no returns policy.

[robbie31415]

Just to be clear,

You can't file more than 1 return for a singular item.

A buyer cannot file an INAD after a remorse request.

The only thing a buyer can do if a return is declined when the listing offers 'no returns' and it was a remorse return reason is to file a chargeback.

However, they stated it isn't a chargeback, so more information is needed.

[fbusoni]

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@bashort wrote:

I really wish that ebay would just do away with letting sellers pretend that they have a no returns policy.

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eBay suggests that sellers offer 30 / 60 day paid returns. 

I have for a few years now and have not had a single return.

Reverse psychology works.