Returns

Forum Posts

Sorted by:

Buyer sent to wrong address

Buyer doesn't want item makes own label and sends to address on my shipping labelI have a different return address registered on ebayNobody is there to accept package, so it is at post office.I'm out of town for a couple of weeks, so I'm having my ne...

Canceling a payment made with an ebay card

Please help me my boyfriend we've got scammed today by someone trying to say they were selling a car and I just need to see if I can cancel 5 eBay card payments it was less than 24 hours ago

Return and get refund

I having problem with my case , I return the item print label from ebay and the seller received the item and today the end day. Ebay send me the message your case closed because they did not get tracking number so I don't get refund , but I check on ...

hackers

where do i report a scammer and hacker to? a seller recently sent messages from a different email that got blocked trying to pretend to be me! so where do i go to reoprt that kind of dangerous activity?

Resolved! Is buyer abusing eBay’s return policy?

Hi, so I recently sold a buyer a brand new in box LEGO set. I posted two images of the LEGO set, showing the front side and back side of the LEGO’s box. However, I mentioned in the description that the LEGO box would not be shipped with the legos. I ...

Need help

Hi eBay I buy tial lights for GMC Acadia but I get one of the parts was broken I guess in shipping I make refund but the seller asked me to cancel the refund and he will send new one but after that he didn’t answer me to know when he will send the pa...

QUESTION ABOUT FREE SHIPPING

When you offer "free shipping" if customer returns package are you charged same amount it cost when you originally sent package to customer. Or can customer select "express or overnight shipping" and you get stuck paying large bill? Thanks everyone f...

Partial Refund

I purchased a shoe that is unauthentic and I wanted to return the shoe. The seller offered me aa partial refund and said I could keep the shoes. At first I denied the request but now I want to accept the request. How can I go about this?

Never receive my new pump

Hello, I bought a vacuum pump but I receive it broken, I opened the box too late, I know, after 3 month because I was sick. I talked to the company (Zoro) and they send it to 1850 Airport Exchange Blvd 200. But I never receive it. They send on 03/24/...

Return problem

I received the item damaged, and I open a case to return the item, on the return details show me to send the item back ,but there is no shipping lable

Item not as pictured that I ordered completely different I recently bought a set of mid controls for

I recently bought a set of mid controls for my Harley and what they sent me is nothing like the picture they have on their site

Closing a return when the buyer doesn't ship the item back

Back on May 30th I had a buyer open a doesn't work/defective return on an item, the return was automatically accepted and the buyer was sent a return label by eBay as per my return settings and eBay's MBG policy. The next day the buyer contacted me a...

Payment Dispute defense

I have a buyer who purchased a pre-owned Yakima Wheel Tray Strap from me and immediately upon receipt filed a dispute against me on eBay stating that “Yakima sells these in pairs so I should have received 2. I pointed out in the Dispute message cente...

Return not what was sent

How long does eBay give you to present your case on a returned item not received as shipped? Do these automatically go to the buyer? Thanks.

Resolved! Seller "can't send a return shipping label."

Hi,I was sent the wrong DVD from the UK. I requested a return, and the seller agreed to this. Now there is a message from the seller that they can't send a return shipping label. What is the next option for returning an item from abroad ? Is there a ...