Returns

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Ebay return support

I am trying to upload tracking info and the Ebay form refuses to take the info. Subsequently it shows I must take action in the pending return case. The tracking number works online and now shows the package as being delivered but I still cant get th...

Resolved! Is It Possible to Retrieve The Seller Name Associated With a Sold eBay Item

I have the eBay number for a product I purchased recently. How do I determine the 'seller's name' associated with the ad I responded to? The transaction is no longer in my recent purchases, so I can't see it there.Is it 'poor form' to reveal exact th...

Automated returns

When did eBay replace my customer service with an automated return system? I can sell used equipment at low prices because I can generally resolve any customer issues remotely. If the product is truly DOA, I issue a refund and skip the return shippin...

seller cheating with return shipping cost, how to fight this thing

Hey!I sent the item back to seller using the provided by ebay's a "USPS Priority Mail Rtn Srv" label but the seller made a refund minus $32 for the return shipping. What should I do to resolve this? The listing was "30 day returns. Buyer pays for ret...

buyer refuse to ship item back

I sold an item Over $150.00 last month, the buyer claim the item was counterfeit , and file a claim to get his money back ,which I did not have any problem. E bay send me note " I did not have to do anything" well the buyer got his money and he never...

someone scammed me and i need help

Ok i bought something off this user roamb_83 and i would like to return something but he deleted his account now i cant return the item i bought it didn't ship. Please help me ebay please

Return lable not printable

You sent me this The return shipping label is now available for Front Bug Shield Hood Deflector Guard Bonnet for Volkswagen Tiguan 2018-2020. See your return details to download and print the label.Be sure to send the item back to the seller by July ...

Seller wants to return an item, but doesn't want to cooperate

I've been an Ebay seller for years, but this is the first time I get a return request. The buyer filed a return request, he stated the item was not as described. He said the ankle peg was broken, and something wrong with the paint and he could see se...

How can i contact ebay ?

I tried to contact eBay by phone and they dont do that any More i can find the chat box ether

Resolved! Return label but no refund yet

I purchased an iPhone from a seller and it was defective. The seller first refused to cancel the item after I changed my mind, and then refused to accept my return. I escalated it to eBay and it's in a five day hold which expires tomorrow. I'm messag...

Managed Payment Insufficient Documents Equal USPS Insurance Claim Denials

It has happened to me too. I'm on my second appeal with USPS. They keep telling me my receipt is insufficient so I cannot get my claim approved. I've given them EVERYTHING that ebay mangled payments gave me, every document about the sale and the refu...

Is anyone going to look at my case????

It has been well over a month and nothing has happened. Is this normal now? Case ID :5271533713Return ID :5186232728Seller ID :tosi_7550Request reason :Request for return Here's what happenedJun. 18 :Case opened Jun. 14 :You requested a returnComment...

What To Do When Buyer Sends Return Request

I sold a pair of shorts in brand new condition. These shorts are packaged in a thick ruberry plastic type bag where it cannot get damaged inside. I also properly packaged the item in a bubble mailer. The buyer sent a return request, claiming that the...

buyer sent item back without packing materials, it is now damaged

A buyer claimed an item was rec'd damaged, I do not take returns but I wanted to be fair so I accepted return. The buyer sent the item back without the packing materials, it is now damaged beyond repair. what do I do?

Resolved! Made a return - USPS could not Deliver - NO SUCH NUMBER Status

Hi, I made a return for a fake item that I bought and I used the shipping label provided by the seller. Today I noticed that the item was returned due to "No Such Number". However, I verified the address prior to shipping it back and it comes up in G...