Returns

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BUYER REQUESTS

Why would my buyer be asking me to send him a return label? How do I do that?

Resolved! Got a broken item, but seller has quit eBay. What now?

Buyer Can’t Find Return Shipping Label

I’ve issued a refund and purchased a return shipping label and the buyer has contacted me saying they got an email inviting them to print the return shipping label but upon clicking the link they are taken to a return details page with no option to p...

Who can help me? Buyer abuse returning a potato instead of $80 item

Last week I sold one ac adapter for someone in Seattle, WAJust after received (Yes I have track) buyer open a return requestcomplaining that I sent a "potato" instead of the adapterShe take a potato picture and attach to the claimShe is ZERO feedback...

Resolved! I won a would be fraud refund appeal...judging by my searches I may have been lucky?

Auctioned an authentic Gucci belt with bag and box. Guy bought them from a US owned island(Virgin Islands) and after a week wanted a refund with a message in the ticket saying (seems fake to me, but a very good replica, this is illegal). I'm thinking...

I sold a working intel 10700K CPU, buyer claims it does not work and started a return.

I pulled a excellent and very good working intel i7-10700K CPU from my music server and sold it. The purchaser is a brand new eBay'r who joined the day they bought the CPU. They started a return saying item does not function. I have sent 2 messages t...

How to get a live customer support?

Hi I have sent a request thru site for my refund I am frustrated no response I am due back $14 dollars and some cents. Can someone tell me how to reach live support because i seem to be getting nowhere here?

Resolution center

Where the hell is the resolution center???

Just needing to confirm... no defects if return is resolved, right?

I had a buyer open a return and they chose "doesn't work defective" as reason, but they clearly said that the real issue was they bought it thinking it would be compatible with their video game system and it wasn't. Is it true that Ebay no longer mar...

Resolved! Buyer opens item is defective for full refund, description says they want partial exchange?

This is my first return and I'm not exactly sure what to do. I sold a new sealed kit of Desktop RAM which contained 2 modules. Exactly 3 weeks later after delivery date, the buyer opens an item is defective return for a full refund. In the descriptio...

Proper way to buy a shipping label for someone

I made a mistake and sent the wrong item to a buyer but got them to agree to ship the item to the correct buyer. What is the easiest way to do this(especially to still get the discounted Ebay rate)? Can I just go into my account settings and add temp...

Ebay closed return because their shipping label wasn't used,

Hi there,Trying to contact eBay customer support about a refund my mom never received, but there's absolutely no way to contact them. Hoping someone here can help. She initiated a return with eBay and shipped the item back to the seller (within the s...

Return request closed upon request by seller

Hello Team , I purchased a sony aibo robot dog for 1600$ from a japan which later turns out to be not working in USA. The product already got activated by previous owner and the seller dont have any inputs regarding the actual owner. I raised a retur...

how do i change the return address for sold items in my account

Does anyone know how I can update the address for returned items in my seller account? It has an old address when I print labels for the return to go back to.

Buyer is asking for a return but is not returning my item

Hi, I sold an item on January 8th. Buyer received it on January 13th. The day after he opened a ticket for item Doesn't match description or photos and he also wrote not as described. I sell collectible cards and this happen very rarely to me cause I...